Jennifer Fanizzi

Objective	
Seeking a telecommuting position in the eCommerce Industry where I may utilize
my strong work ethic and desire to assist in achieving department and company
goals. 

Experience	
2007 – Present                    
Qarbon Inc.                              San Jose, CA
Web Project Manager - Customer Service Representative
	Re-designed the Qarbon online store and Qarbon.com home page
	Introduced online promotions and merchandising 
	Handled customer service issues using FogBugz
	Processed orders using Qarbon’s internal ordering system
	Invoice all orders placed online or via purchase order
	Maintained sales leads in Sales Force

2004 – 2007                     
Adobe Systems Inc.                    San Jose, CA
eCommerce Store Producer
	Project manager for the Adobe online store.
	Work closely with Business Development Managers on maintaining a highly
revenue generating online store.
	Produced online merchandising, campaigns, product launches.
	Maintained the store homepage, department pages, selling pages and
cross sell pages.
	When Adobe and Macromedia merged was one of three store producers to
merge the Adobe store onto a new platform.

2003 – 2004                     
Manpower @ Adobe                      San Jose, CA
Channel Reporting Specialist
	Responsible for analyzing and collecting point of sale and inventory
data from Adobe’s channel partners via EDI or the web. 
	Send out daily status reports to channel department.
	Responsible for contacting partners when files are incorrect or have
not been received.
	Must ensure data integrity by rolling up customer master accounts,
reviewing all files on a weekly basis and correcting files as necessary.
Cross train with other individuals within the department.               
	
2000-2003	
Network Associates, Inc.	Santa Clara, CA
Revenue Operations Associate 2001-2003
	Manage eCommerce business; settle transactions, invoice, charge credit
cards, issue cancellations and returns.
	Perform daily audits for eCommerce business.
	Maintain training contracts; book contracts placed online, bill out
contracts once training has been completed.
	Handle travel and expense reports for consultants, verify receipts,
bill customer accordingly.
	Reverse tax billed to tax exempt customers.

Sales Order Support Representative 2000-2001
	Manage high volume switchboard, support Sales Reps, Vendors, Resellers
and EndUsers.
	Track orders, verify invoices and contract information.
	Resolve customer issues and document all issues with resolution.
	Back up order operations.

1998-2000	
Manpower @ Hewlett-Packard	Campbell, CA
Customer Service Representative 1998-1999
	Collate and distribute orders to customer service staff.
	Act as an informative resource for fellow customer service reps.
Manage high volume call center line, email and fax.

Receptionist 1999-2000
	Manage high volume reception switchboard and greet visitors.
	Collaborate information needed for new hires.
	Log product returns daily and back up Customer Service.
Computer Skills	
SAP, SAP-Business Warehouse, MS Office, Dreamweaver, QuickBooks, FogBugz, Dynamo
Control Center, Sales Force