Carla Golubski
10608 Alabama Ave.
Chatsworth, CA 91311
(Home) [Send email to request phone number] 00-2750
(Cell) [Send email to request phone number] 21-2388
(email) [Send email using form at bottom]
Current Position: Software Architect, Toyota Financial Services
Summary
Carlas main focus at Toyota Financial Services is to develop design
methodologies and ensure best practices are followed during the development of
applications utilizing Siebel 7.7 and 7.8 as well as other development tools.
While working at Toyota Financial Services, Carla has worked on the design,
development, system integration, implementation, performance enhancement and
support of CRM projects including Call Center, Universal Customer Master,
Privacy, Reporting Analytics and eContracting. During her time with Farmers
Insurance Carla worked on the design, development, performance optimization and
implementation of CRM applications to 9000 users including 4000 Remote users for
both user interface design and systems integration. Prior to her time with
Farmers, Carla worked with Siebel Systems customers in support of successful
implementations of both Siebel Sales and Call Center. Before coming to Siebel,
Carla has had seventeen years experience in software development, project
management and management of application development and support at Bank of
America. She has a strong background in all aspects of the project life cycle,
with emphasis on software development, requirements definition, project
management, workflow design, training, production support and application
development management.
Professional History Summary
Toyota Financial Services
Software Architect, September 2004 to Present
Farmers Insurance
Technical Lead, September 2002 to September 2004
Siebel Systems, Inc.
Technical Account Manager, July 2000 to August 2002
Bank of America
Vice President, Senior Business Automation Manager, January 1999 to June 2000
Vice President, Senior Project Manager, January 1998 to December 1998
Assistant Vice President, Project Manager, June 1995 to December 1997
Assistant Vice President, Manager Software Application Development, February
1992 to May 1995
Assistant Vice President, Senior MIS Consultant, May 1989 to January 1992
Manager, MIS/Word Processing May 1985 to April 1989
Toyota Financial Services
Software Architect, September 2004 to Present
Provided design methodologies and development support for Siebel 7.7 and 7.8
applications including reporting, integration, configuration, performance issues
and scripting. Work with business analysts to validate designs and quality
assurance to support testing and implementation. Worked with infrastructure,
network and security teams on project implementation. Worked on the design,
development and implementation of CRM projects including Customer Service,
Privacy, Reporting and electronic Contracts applications.
Farmers Insurance
Technical Lead, September 2002 to September 2004
Provided design and development support for Siebel Software implementation.
Analyze performance issues and provide solutions. Identify new opportunities for
automation. Work with third party vendors to design and develop Web Based B2B
interfaces. Design and modify custom components and interfaces with other
systems and applications. Technical Lead for CRM development providing guidance
and problem resolution.
Siebel Systems
Technical Account Manager, July 2000 to August 2002
Technical Account Manager for Financial Service accounts including 21st Century
Insurance, Farmers Insurance, Countrywide Home Loans and Health Net. Acted as
primary point of contact for the project team to Siebel. Primary focus is to
provide pro-active advice and guidance to ensure successful implementation of
Siebel applications.
Provided assistance in resolving issues, including red account issues.
Delivered training courses in eBusiness Essentials at various customer sites.
Provided configuration and development support to project teams.
Provided guidance with design and requirements definition.
Areas of Product Expertise include:
Siebel Call Center
Siebel Financial Services Vertical
Configuration with Siebel Tools, Siebel Visual Basic and eScript, and COM
Interfaces
Siebel Workflow
Siebel Remote
Actuate Reporting
Bank of America
Vice President, Senior Business Automation Manager, January 1999 to June 2000
Manage and assign resources to software application projects for Commercial
Banking Division. Manage project to develop Automated Loan Documentation System
to provide Commercial Loan documentation and to update other systems, Enterprise
and Mainframe, to eliminate duplicate data entry. Responsibilities include:
Define project scope, build and manage project plan, prepare budget, risk
assessment, contingency and disaster planning, provide direction to team members,
ensure project goals and objectives are met. Other responsibilities include:
Managing the enhancement and maintenance of other client server applications.
Identify new opportunities for automation within the Commercial Banking Division
and manage development. Work with and direct vendors and contractors. Work with
business partners. Manage personnel reporting issues. Prepare cost benefit
analysis of projects as required.
Vice President, Senior Manager, Projects, January 1998 to December 1998
Manage and assign resources to software application projects for Commercial
Banking Division. Responsible for project design and implementation, manage
project plan, manage project resources, and manage testing process. Other
responsibilities include: Work with Business Partners to develop requirement
specifications for new projects and enhancements to existing applications. Manage
projects from design to implementation. Work with security group to ensure
application security.
Assistant Vice President, Manager Applications, June 1995 to December 1997
Manage a group of developers delivering application projects to Commercial
Banking Division. Responsible for new development and enhancement of existing
systems. Rolled out applications to users in multiple states. Other
responsibilities include: Work with Business Partners to develop requirement
specifications for new projects and enhancements to existing applications. Manage
project team including developers, system administrators and technical
architects. Work with team members, vendors and contractors to develop
applications.
Assistant Vice President, Manager Software Application Development, February
1992 to May 1995
Responsible for managing and training a group of application developers that
developed Client Server applications. Developed a Client Server application to
interface with General Ledger and Financial Accounting mainframe systems.
Enhanced Credit Management System from a DOS application to a 16 bit Windows
application. Performed data conversions and data migrations.
Assistant Vice President, Senior MIS Consultant, May 1989 to January 1992
Designed and Developed Credit Management System, an application to automate
covenant and compliance tracking on commercial loans. Responsibilities include:
Defining business requirements, Functional Design, Coding, Assist clients with
test scripts, ensure on time deliverables.
Manager, MIS/Word Processing May 1985 to April 1989
Managed regional administration MIS/Word Processing section. Produced reports
for management and periodic mailings. Developed and maintained an inventory
tracking and ordering application.
Technical Summary
Siebel
Visual Basic 6.0
Visual Basic .Net
Visual C++
C# .Net
XML
Oracle SQL
MS SQL Server
HTML
Java
MS Office
MS Project
Crystal Reports
WIN API
VB COM
Windows NT, 2000, XP
IBM MQ Series
JMS
Actuate
Web Services
Visio
Education/Technical Background:
M.S. IT Organizational Management, Capella University
B.S. Computer Science, California State University Northridge
Siebel Certified Professional, version 6 & 7
Microsoft Certified Professional, VB
Specialized training courses in Project Management
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