ROBERT A. MARROQUIN
1630 SOUTH BARRANCA AVE. #3
GLENDORA, CA 91740
Tel [Send email to request phone number] 58-0320
E-mail [Send email using form at bottom]
OBJECTIVE
Seeking a challenging and rewarding position as a Computer Technician, Desktop/
Helpdesk, Field or related position where skills, Education and enthusiasm would
have a valuable contribution
SKILLS
Desktop / Helpdesk Support
Troubleshoot standalone Dell, Gateway and other systems in network environments,
replace or upgrade peripherals for all computer related problems. Operating
Systems (Network/Desktop) -Windows (9X/NT/2K/XP/2K3), Hardware - Compaq, Dell,
IBM, HP,Toshiba laptops, Software Packages -- MS Office (Word, Excel, Access,
PowerPoint, Outlook), Norton Ghost, Lotus Notes 5 & 6, Adobe PhotoShop, Helpdesk,
Vantive and Remedy ticket tracking. Provided III level support for all hardware
and software issues. Supplied concise and accurate documentation within Vantive
and Remedy tracking software and database; follow escalation and notification
process to appropriate department for resolution. Worked as an effective team
member involving little or no supervision. Utilized PCAnywhere, Carbon Copy and
Go To my PC for remote troubleshooting.
Install system boards and all related hardware and software. Work independently
or in a group environment
EXPERIENCE
Jan 2008 to present
Qualxserv Inc.
Field Support Technician
Receive assignments daily and duties are to schedule service with customer the
same day. Pick-up parts sent to me, call customer to setup a timely appointment
to replace all Hardware as needed. After replacing parts make sure system is in
operating condition before leaving site. This process includes all Dell Notebooks
and Desktop systems. Notebook parts replacement includes MotherBoards, video
cards, CPU, fans, and all plastics.
June 2006 to September 2007
Kaiser Permanente – Fontana, CA
Business Consultant
As a Deployment Consultant duties are to Gather Data from all Kaisers
Workstations in a Win2K and XP environment, Network Printers and Zebra Label
Printers using the CAPTUR tool. Build the network printing connectivity
information and validate them. Complete and build the back-end and front-end
printing for all PC’s in all departments. Travel to multiple Kaiser Facilities
and assist other Deployment Consultants in all departments. Create Remedy ticket
if Workstations do not meet certain criteria and escalate to proper department
for solution. This process included the successful delivery and functionality of
the EPIC Health Connect application for all Kaiser Facilities. Once data gather
and validation are completed, Departments will Go Live with Health Connect and
the Deployment Consultant will do elbow to elbow support assisting users with the
EPIC application and printer functionality.
August 1996 to 2005 CCC INFORMATION SERVICES – Glendora, CA
As a Universal Tech Support Rep, duties are to troubleshoot products developed
by CCC on multi-Platforms: Novell, Winnt4.0, Windows 2000 Windows XP and
Peer-to-Peer networks for internal and external customers.
Troubleshoot Software and Hardware related problems. Including but not limited
to desktops, laptops, modems, hard drives, CD-ROM and printers. Use Remote
Desktop software to troubleshoot complex issues. Input database information in
the Vantive Database tracking application. CCC has over 19,000 Repair Facilities,
100’s of Independent Appraisers and all the major Insurance Companies that
utilize their software. Assisted as part of the Wireless communications group in
the pilots for State Farm, Geico, Atlanta Casualty and The Hartford Insurance
companies.
Robert Marroquin
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IT EDUCATION
August 05 - June 06
COMPUTER LEARNING CENTER - Los Angeles, CA
Diploma: Computer Electronics and Technology GPA: 3.8
January - August 1997
MOUNT SAN ANTONIO COLLEGE - Walnut, CA
Networking configuration and technologies, WIN95 / WINNT4.0 and Networks
Dec. – March 2001
TRI-COMMUNITY ADULT EDUCATION – Covina, CA
Windows 2000 Server
Windows 2000 Professional
Windows 2000 Infrastructure
CERTIFICATION
I have attained my A+ certificate from CompTIA
Diploma: Computer Electronics and Technology
Dell DCSE certification
Studying for the Microsoft MCP certification
EXPERIENCE IN THE FOLLOWING:
Desktop / Helpdesk Support
Windows XP
Windows 98
Windows 2000
WinNT 4.0
Type 40 WPM
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