PAUL-HENRY DUNKHASE

6401 Emperor Court 						   		   [Send email to request phone number] 88-1138 Home
Rocklin CA, 95765                        					              	               
 [Send email to request phone number] 99-7092 Cell__


Summary:

•	5+ Years managing corporate reporting and data management and Business
Intelligence.
•	5+ Years responsible for operational processes and procedures for a broadband
company.
•	3+ Years building and managing revenue models for a broadband company.
•	6 months experience managing customer service/consumer relations department.
•	5+ years experience managing and analyzing sales forecasts and budgets.
•	2+ years experience managing and analyzing Point of Sale data, thorough
understanding of inventory management, purchasing and trafficking.
•	Assist in analyzing new business opportunities, ROIs and operational
feasibility.  
•	Excellent leadership, communication and teamwork skills.
•	Recipient of the “Employee of the Month” award on multiple occasions.

Software/Technical Skills:

•	Certified in PeopleSoft Accounting and Budgeting software.
•	Certified in NVision financial reporting.
•	Advanced training and experience with Hyperion and Crystal reporting 
•	Working knowledge of SQL.
•	Extensive experience with Siebel CRM software.
•	Advanced knowledge of Microsoft Excel, Access and Cognos Database management
tools.

Professional Experience:

SureWest Communications Inc., 
Roseville, CA									April 2002 – Present		
	A $200 million dollar Broadband service provider specializing in cable
television service,           	telecommunications and internet services. 

	Business Intelligence/Corporate Reporting/Customer Operations Analyst

•	Leadership member of Business Intelligence team.  Built official definitions,
architecture and logic for all key components of the data warehouse and all
reports built on this data warehouse.
•	Managed and maintained all corporate statistical and subscriber reporting.
•	Built and managed the Excel based revenue model for the Broadband division of
Surewest.
•	Managed all of the customer operations reporting and processes for the
residential Broadband segment.
•	Managed Customer Service Initiative team in driving call center and field
operations customer service metric improvements. 
•	Multi-Bravo award winner recognizing performance above expected levels.

Kensington Technology Group, 
San Mateo, CA								February 1997 – March 2002

A $300 million computer peripheral manufacturing and distributing company, and a
subsidiary of Fortune Brands Incorporated, a $2 billion corporation.	

Customer Support Supervisor / Sales and Marketing Analyst/ Senior Inventory
Analyst
 
	Managed the Customer Service Department that was responsible for
managing orders, returns, shipping information and product information for all
major retail and B2B customers.  Managed department vacation schedules, sick
time, and duty allocation.
	Managed all consumer calls regarding product inquiries and issues.  
	Managed orders, inventory inquiries and returns for all orders placed
with the Kensington On-Line store.  
•	Assisted in the duties of the Kensington bid desk, assisted with the three
person inside sales team, and helped manage two other sales and program
analysts.
	Created, maintained and analyzed an Excel based sales database. 
Utilized information from this database to affect operational, budget, forecast
and inventory issues. 
	Created and analyzed a Point of Sale databases to affect the sales
planning and promotional activity.  Analyzed fiscal and operational aspects for
new business opportunities, pricing adjustments and special, customer specific
SKUs.
	Publish reports for upper management for the use of tracking
performance to budgets, Point of Sale data, and performance to competitive
products.  
	Directed operations department in operational forecast changes. 
Provided reports to outside sales force to provide leads and help drive
incremental revenues.  
	Acted as a liaison between Sales, Product Management, Operations and
Customer Service/Distribution Centers.  
	Provided financial reports to the Kensington executive management team
to ensure that customer requirements are met. 

      *  Recognized as the “Employee of the Month” on several occasions.

Easton Sports Inc, 
Burlingame, CA						                     	June 1993 – February 1997
A $200 million sporting goods manufacturing and distributing company,

Senior Inventory Analyst (1995-1997)
Credit Analyst/Inventory Analyst (1993-1995)
	Analyzed inventory levels as compared to sales, future orders and
forecasts.  
	Determined purchase requirements for all non-domestic product lines.  
	Entered and transmitted Purchase Orders to vendors.  
	Acted as liaison between vendors, freight forwarders and distribution
centers.  
	Entered, authorized and transmitted payments to vendors via Letters of
Credit. 
	Maintained relationships with Agents in Pacific Rim. 

Education:

	University of San Francisco	
	Bachelors of Science in Economics
	3.6 GPA	Graduation Date:  May 2007

Other Activities:

	Member, Board of Directors, Tri-City Little League, Rocklin, Ca,
 2007-2008 Season

	Head/Assistant Baseball coach, Tri-City Little League, Rocklin, Ca
2005-2007 Seasons

	Assistant Football coach, Placer Junior Mighty Mites, Auburn Ca, 2007 Season 

	Active Golfer