Smitha Rangaswamy                                                      Phone:
 [Send email to request phone number] 78-9371

10201, Lindley Ave, Apt 59, Northridge, CA- 91325         Email: [Send email
using form at bottom]   
                                                                                
         

SUMMARY

A versatile, fast learning and a self motivated professional with highly
developed communication and organizational skills and a proven track record for
7+years in handling responsibilities that include concept selling, client
relationship management, HR systems,  aligning business strategies and objectives
with good reward programs, staff development, exceptional team building, strong
business analytical & strategic skills with the ability to communicate & build
relationships at all levels, developing compensation benefit programs, analytical
thinking and problem solving capabilities. Proven track record of achievements in
the areas like numbers management (delinquency), team building, leading, coaching
and influencing teams in a variety of commercial environments.

Objective:
Looking for a long term career in a respectable organization, which gives me
enough challenges to handle and to display my potential to the fullest extent.

PROFESSIONAL EXPERIENCE

Resourcing Specialist – Agna one LLC (Los  Angeles, CA)
Jan 2008 till date

Roles and Responsibilites:

Head hunting candidates for various technical positions and interviewing them on
the phone.
Scheduling interviews and follow ups with them.
Collected the visa and joining information from the candidates and keep a track
of it.
Dealing with contract positions, contract to hire, and full time positions.
Doing back-ground check for candidates before their join.
Dealing with various clients and understanding their requirements.

 
HR-Process and Quality –   (Asst Manager – Operations)
Infosys Ltd, Bank of New York, USA.
Mar 2006 till Oct 2007

Roles and Responsibilities.
•	Leading a team of 25 associates for Bank of New York, providing services to
financial investors/ investment groups.
•	Supervising and evaluating staff, directly and through subordinates and to
ensure their tasks and payroll metrices are met.
•	Commendable experience in handling multiple tasks simultaneously with
competing deadlines in a fast paced environment.
•	Constantly working towards employee development and performance management
skills and driving various compensation initiative programs for employees.
•	Providing leadership and motivating staff and lead the project.
•	Ability to foster a cooperative work environment and handle difficult /
sensitive situations using sound and independent judgment within general policy
and legal guidelines.
•	Ability to direct efforts in a fast changing business environment through
innovative ideas and directives.
•	Expert in skills- examining and re-engineering operations, models and
procedures to help develop policies of the organization.
•	Expert in developing and communicating presentations to individuals and
groups.
•	Excellent written communication skills like preparing clear, concise and
informative reports, correspondence and other written materials.
•	Dealing with a variety of individuals from various socio-economic, cultural
and ethnic backgrounds, both in person and over the telephone.

•	Significant contributions in recruitment of teams and creating staff hiring
procedures, evaluating jobs, reviewing job market surveys and enhancing/
influencing organizational ability to recruit.
•	Assisting HR department in developing commission based/ non-cash incentive
programs using people soft.
•	Monitoring Time and labor management, Tax and retirement benefit, Expense
management, Payroll, Screening and selection of employees during recruitment.
•	Successfully completed a green belt Six sigma Project which was on innovative
cost effective/ cutting methodologies while quality still being the main focus
and it bagged the third prize at All India Quality and Innovations, a high
profile quality initiative program participated by more than 100 reputed
organizations across India.
•	Overseeing data analysis and data modeling and interpreting changes for local
or corporate data to support HR management and business.
•	Tracked employee’s performance through People Soft software and aligning
resources and improving results thereby.

Citi-financial – Assistant Manager (Credit and Risk)
Sep 2005 till Feb 2006

Roles and Responsibilities.
•	Handling a Team of 30 people and 3 Team leaders for customer support for
mortgage, personal loans and auto loans.
•	Setting up a quality driven process and productivity management of the team.
•	Handling oral and written communication training for the team as per the
business requirements and organizational interests.
•	Liaison with various departments providing periodic feedbacks to Marketing &
Customer service and Operations teams.
•	Recruiting professionals for call center and reviewing the job market and
retaining the talent in our team.
•	Setting and monitoring Key Competency Areas to the team members and leaders.
•	Conducting periodical appraisals and leveraging the performance management
process by establishing a “pay for performance” culture.
•	Providing feedback and guidance on time keeping policies, laws and
procedures.
•	Recommending innovative and attractive performance based incentive programs
for employee motivation and retention.
•	Proven application of statistics and compensation methods and understanding of
relational databases.
•	Handling large data from disparate sources and analyzing them to cover new
business opportunities and to increase revenue.
•	Handled payroll for employees, Time and labor management, Expense management,
screening and selection services during recruitment  and Benefit administration.

GE Capital -- Process Lead (Credit Cards)
Bangalore, India
Nov 2002 till Sep 2005

Roles and Responsibilities.
•	Handling front end collections: Allocating cases, assigning targets,
evaluating performance, generating & interpreting various types of MIS.
•	Recruiting professionals and imparting training for them and identifying their
talent.
•	Monitoring the team’s performance and encouraging them with innovative
incentives.
•	Handling the out sourced collections work, closely working with the vendors.
•	Recommending incentives and designing compensation based on performance.
•	Liaison with various departments giving periodic feedbacks to card sales &
customer service & Operations team.
•	Measuring the callers on Productivity Index & Cycle resolution as well.
•	Handling the outsourced shop & ensuring that the required resolutions are
met.
•	Appraising the team leaders & preparing them to take up the next role.
•	Goal setting to the team members and team leaders, coaching and influencing
them for innovative and critical thinking.
•	Working closely with IT department as required with HR data prospective.
•	Monitor customer service delivery and creating a process for multiple
initiatives from employees in a fast paced environment.
•	To control attrition rates and retaining the best talented employees.
•	Meeting monthly targets, recovery of money to the bank from delinquent
customers and helping in reducing the non-performing assets.
•	Standardizing and making recommendations for performance based incentives.
•	Recommending management for system enhancements, coordinate mass updates,
resolve and correct system problems and owning the process.
•	Training and orienting the new employees to the business needs and coaching
them to improve on productivity and performance.

Achievements

Was awarded spot award on several occasions on achieving the top productivity
index for the country.
Was the only team leader in pan India to achieve 100 percent strike rate on
productivity index.
Appreciated for achieving 12 percent flow rate in 30 days delinquent customers
on a portfolio size of Rs. 120 million which was all time low in delinquency.
Won a Trophy for mentoring and driving the team to consistently perform and
overachieved the baseline volumes by 225%.

Standard Chartered Bank Associates: Team Leader (Tele-calling unit)
August 2001 to October 2002

Profile highlights as Team Leader:

•	Coordinating and handling the tale-calling team of 12 people for Standard
Chartered Bank Sales team for credit cards.
•	Spearhead cold calling, business networking and concept selling, as part of 
the strategic management for the company
•	Training and orientation of new recruits about products and services.
•	Meeting monthly targets of number of credit cards sold in the market.
•	Interacting with the bank and the vendors and ensuring smooth functioning of
the process.
•	Establishing and maintaining potential prospective customer database.
•	Recruit, manage & train the team to enhance the overall productivity of the
organization.
•	Designing and administrating the sales incentive compensation plan and
designing non-cash incentives.
•	Recommending the HR department for system enhancements, resolve and correct
system problems.

Achievements
•	Awarded for efficiently handling the tele-calling team by supporting, coaching
and motivating the team.
•	Was awarded the best team leader for consequently meeting the monthly targets
and driving the team for the best productivity.
•	Was identified to conduct a sales training meet for all the vendors in India
for the new launch of product from SCB in 2001.

May 2000 to August 2001:
Customer Care Executive- Citibank Associates’:

•	Handled all customer queries (i.e., Walk-ins, Call-ins, Mail-ins).
•	Interacted with other agencies and Citi Bank for the resolution of queries and
disputes.
•	Handled all cash dealings.
•	Coordinated with other departments and agency managers.
•	Handling all incoming calls and rendering service to the customers.
•	Solid knowledge of theories, fundamentals and principles of sales, executive
and total compensation practices.

Education details

Bachelor’s Degree in Commerce from “Bangalore University”, Bangalore,  INDIA
Masters Degree in Finance: Pondicherry University “Christ College”, Bangalore,
INDIA
Certified in Finance and accounting
Diploma in Office Automation and Web Designing in N.I.I.T.

Training Programs

•	Management skills development
•	Team building skills and Leadership Fundamentals
•	Comprehensive product & supervisory skills at Standard Chartered Bank.
•	Time management programme.
•	Developing Leadership Excellence in GE consumer finance.
•	D-MAIC
•	Yellow Belt Certified and have attended Green Belt training
•	Exposure to six sigma training.
•	Wave length on collection programme and its procedures.
•	Sales training programme on credit card products and services and its market.
•	Operations Procedure and Conflict Management
•	Art of giving feedback and Coaching employees.
•	Operations Excellence, Critical Thinking and Time Machine