Bill Lima
19002 Schoolcraft Street 
Reseda, CA 91335
Home:  [Send email to request phone number] 42-2658
Cell:  [Send email to request phone number] 93-6218
[Send email using form at bottom]


Work Experience:

09/2007- Present	
Carlson Wagonlit Travel  			        	Woodland Hills, CA
Corporate Travel Counselor - Oracle 
Book air, car and hotel reservations for Oracle customers in accordance to the
accounts specifics. Research booking procedures for the Latin American market,
including non-GDS carriers and incorporate these procedures into the Oracle
Global Travel program. Provide assistance with navigation and maintenance of the
Oracle Travel Online booking tool. Responsible for file finishing on all queues
for the Oracle Latin American reservation. 

04/2006- 09/2007	
American Travel Associates  			            
Encino, CA
Sales /Travel Agent
Book air, hotel and car reservations for leisure and corporate customers
utilizing the Apollo GDS, support the online website navigation and
functionality, answer general inquiries about customers reservations. 

03/2005- 04/2006	
Line 6  					                    Simi Valley, CA
Technical Support
Provide technical support to users of Line 6 musical amplifiers and processors.
Duties include handle customers’ inquiries over phone and email; create
multi-media tutorials for new products and Beta testing of new products and
software.  
 

01/2004- 03/2005	
Provincint  						           
Van Nuys, CA
Technical Support/ PeopleSoft
Provide Technical Support for customers of PeopleSoft and generate security
codes for their software. High volume phone and email work in both Portuguese and
English. Employment was terminated because PeopleSoft has moved their Customer
Care out of the USA.    

12/2001- 12/2003	
Bertelsmann Service Inc / Arvato Services Inc		
Valencia, CA
Website Administrator/ Customer Service
Frequence Plus Air France
Design and maintain the intranet website “Air France On-line Handbook” which is
a website that works as the reference guide for the Fréquence Plus Air France
employees while they are on the phone with customers and for all their offline
duties.  
Assist customers with their frequent flyer mileage accounts over the phone and
email, book flight and hotel reservations.

	
Skills: HTML,JavaScript, Microsoft Office and FrontPage, Adobe Photoshop,
Illustrator, Quark and PageMaker.  Experience with Windows and MAC platforms. 
Fluent in Portuguese/English, able to read Spanish.