SAL ALDANA
813 Brookwood Ave.
Vallejo, California 94590
 [Send email to request phone number] 15-4776
mavrik5150@gmail.com

PROFESSIONAL OBJECTIVE

Proficient Information Technology Professional seeking to leverage related
education, practicum, and experience by contributing to superior programming,
software engineering, and helpdesk support. 

QUALIFICATIONS PROFILE

*  IT Support Solutions: Diagnosing and resolving technical issues. Software
training and support, operating system installation, and hardware diagnostics.
Leveraging superior communication and interpersonal skills to ensure client
satisfaction.

*  LAN/WAN Environments: Optimizing and troubleshooting network systems.
Implementing security strategies backed by keen understanding of firewalls,
routers, switches, and hubs. Extensive knowledge within network administration
and practical networking.

*  Application Development: Basic programming experience within Java, Visual
Basic, and C++ developing object-oriented programs for educational purposes.

* Key Strengths: Excel at interfacing with customers and senior management. Able
to convey complex technologies to a variety of skill levels. Talent for quickly
learning new information, procedures, and technologies. Exceptionally organized
and able to multitask.

KEYWORD SUMMARY:

Project Management, Helpdesk & Software Management, User Relations, Strategy &
Execution, Software Engineering, Systems Upgrades & Maintenance, Troubleshooting,
Issue Resolution

CORE TECHNOLOGIES:

Environments: Windows NT/2000/XP/Vista, OS X, Linux, Unix

Applications:  Microsoft Office Suite, Macromedia Studio MX, Photoshop CS, Maya
5 Java Studio Enterprise 8, Visual Studio, Dreamweaver, Netbeans

Tools:  C/C++, Java, Visual Basic, LAN/WAN

Hardware:  Linksys/Belkin Routers/Hubs/Switches/NIC Cards, USB NIC, PCMCIA
Cards, Custom PC Construction

EDUCATIONAL BACKGROUND

Bachelor of Science in Computer Information Technology - Anticipated 2008
Colorado Technical University, Colorado Springs, CO

Unix Network Administration - 2007 - CompTIA Network+ Fundamentals - 2007
Object Oriented Programming - Web Portfolio Publishing
Network / System Administration - Fundamentals of Database Systems

PROFESSIONAL EXPERIENCE

Essex National Securities, Napa, CA  2008 - Present 
Web Application Support Engineer
Provide Technical Support for Bank Representatives Nationwide via e-mail and
telephone. Involved in introducing several new upgrades to Web Application to
make process more streamlined. Identify program issues and report finding to
Management to work out solutions
*  	Introduced Internal Instant Messaging Program for office communications
*	Creating/Designing Internal Web Page with Dot Net Nuke
*	Assisted in training of new internal employees and Bank Representatives


Technical Consultant, Vallejo, CA  2002 - Present
Install LAN/WAN within private residences and small businesses. Manage computer
installation and upgrades in addition to diagnosing and repairing virus
infections. Provide software training and end-user support.
*  Installed Wireless Router and three Wireless Ethernet USB drives for Bonite
Appraisals in Benicia, CA.

GRAINER, Berkeley, CA  1999- 2008
Customer Service Associate
Provide superior customer service in person, via email, and telephone. Maintain
stocking levels and inventory accuracy. Identify customer issues and communicate
appropriate solutions to team members ensuring successful issue resolution and
customer satisfaction.  
*  Established reminders, including customer information maximizing support
communication when sourcing products unavailable within store.
*  Elected as ASAP Power User for branch. Assisted employees within software
training and support.
*  Participated within redesign and organization of showroom design increasing
product visibility and ultimately sales volume. 
*  Proposed new receiving techniques that accelerated scanning and product
processing productivity.

COLORADO TECHNICAL UNIVERSITY, Colorado Springs, CO  2006 - Present
Student, Software Engineering
Engage in extensive training within Web Portfolio Publishing, Programming
Basics, Introduction to Software Development, Network Administration, Practical
Networking, and System Administration. Pursuing nine technical certifications,
including CompTIA Network+, Web Design, Programming, and Microsoft Office.
Compose and submit a broad range of written material.
*  Designed Java based program for coffee vending machine, Web program for
concert ticket purchases with user data storage, and assisted within design of
wired / wireless network for small businesses based on company size and
requirements.