Current Job Specialist Clerk duties:

Main support functions include health and medical related activities. Applying
medical regulatory rules and medical criteria to physician documentation and
requests for health services. Knowledgeable Medical terminology is necessary to
performing the duties. Typing reports, creating tracking systems, working with
state and private reimbursement agencies, data input to Internet databases,
communicating with medical and nursing staff. Determining when the manager needs
to be notified of pending problems and initiating problem solving. Working
closely with other county departments, and outside agencies, to coordinate
patient care and reimbursement efforts. Performing clerical tasks. Good
proficiency with MS Word, MS Excel and MS Access. 

Custom Microsoft Access Database Developer: Version 2000 
Program custom business software for fast, user-friendly databases and provide
documentation, user training and database support. Developed databases for self
and discharge planning team. 

Design & program custom database applications to improve business productivity
and critical retrieval. 
MS Access Visual Basic provides data validation and user-friendly features on
data entry screens. 
Advanced table design makes database shareable and fast. 

Current MS Access database projects: 
a) Treatment Authorization Request weekly review log 
b) Hospital Discharge planning Equipment vendor list 
c) Authorization for Outside services or uninsured patients 
d) Outpatient Surgery authorization 

Create and design MS Excel worksheets for financial calculations and monthly
statistics.  
 
Elections Inspector for Polling Precinct

Duties
Volunteer Elections Inspector at Polling Precinct for state and federal
elections. 
Responsible for making sure all supplies are in the Ballot/ Supply and for
getting it to the Polling place. 
Calling Polling place facilities to secure access for Election morning. 
Calling Board members to confirm their appointment and availability. Assigning
clerk positions to each board member. Reviewing board member's performance during
the day and switching job duties when required. Ensuring the smooth process of
the election at the precinct level. 
Ensuring that the supply box and ballots are delivered to the Depot at the close
of the election. 
Certification in the operation of the ballot scanner and voter assist device
used in Contra Costa County. 
Knowlege of voting procedures and policies. Ability to communicate policies to
the voters and board members. 
Responsible for taking the ballots to the Depot after the Polls close. 

Reason for Leaving
Volunteer position  
 
 
 
 
Staffing coordinator - Senior clerk
12/2004 - 11/2007
Duties
Maintain calendars for medical team of size thirty working at two health
centers. Interview the per diem nursing staff regarding week or month
availability. Provide verbal and written communication with all staff. Work
closely with medical staff coordinator to maximize revenue for clinics by adding
short notice clinics. 

Arrange mandatory training for Basic Life Support/ CPR, PRO ACT and other
required in-service trainings for nursing team and clerks. 

Ensure standard Outpatient clinic practices and routines are followed. Produce
clinic day schedules in advance using MS Word and MS Excel software. Share
network documents with two charge nurses. Ensure filing and record-keeping is
accurate. Meet monthly deadlines for resident and provider teaching schedules
liaising with Central Appointment Unit Dept. 
Prioritize multiple projects tasked by supervisor and line manager. Perform job
duties with minimum supervision from management. 
In addition, by having an Information Systems background, I demonstrate teamwork
by assisting all departments with technical support problems before calling
Health Services Help Desk. 

On behalf of manager, create online user access request via intranet for various
Information Systems Department regarding employee software and hardware access to
various Health care information systems. 

Computer applications used: Meditech, Immunization - Contra Costa Automated
Immunization Registry v2.61.7,Epic Hyperspace (Epic systems corporation), Keane
v9, SPI Healthcare web portal (Transcription Hudson Medical Systems), Krames
On-Demand patient education, Resource 1 Ansos (PerSe v15.2), e2Search , ALUS
(Appointment Look Up System), Medical Dictionary and explanation of concepts
(MDEC), Web1000, CCFA monitor, CCHS intranet, MS Office, Lotus notes email. 


Volunteer Income Tax Assistance (VITA)
2/2007 - 4/2007


Duties
Volunteer Income Tax Assistance (VITA) sites across Contra Costa County provide
free tax return and language interpreter services to low and moderate income
families and individuals. 
Greet and interview clients during intake and prepartion of tax return form.
Review all client's documents and respectfully ask pertinent questions. Consult
with other volunteers if unsure about filing questions. Review and sign off on
other volunteer's client's tax return in order to minimize mistakes. 
I volunteer time and knowledge to help low-income taxpayers complete their tax
returns. Assist taxpayers in preparing and filing 1040, 1040A, 1040EZ, 1040 EZ-T
returns. 
Certified self through IRS Link & Learn Taxes e-Learning courses. 

Reason for Leaving
Volunteer during tax season 2007  
 
 
Patient Registration Clerk
9/2003 - 11/2004

Duties
Responsible for interviewing patients to obtain demographic and financial
information to register patients into billing system. Process involves complex
coding system which must be applied online during interview. Accept co-payments
of cash, check, credit and debit cards. Provide payment receipts and record
transactions. 

Registered patients for Family practice, Pediatrics and specialty Outpatient
clinics like Allergy, 
Addiction Medicine, Audiology, Cardiology, Chest, Dermatology, Dysplasia, Ear
Nose Throat, Gastroenterology, Gynecology, Hansen's Disease, Healthy Start, High
Risk Obstetrics, Infusion, Internal Medicine, Minor Surgery/Procedure,
Musculoskeletal, Neurology, Oncology/Hematology, 
Ophthalmology, Orthopedics, Plastic Surgery, Podiatry, Prenatal Care, Pulmonary,
Renal, Rheumatology, Surgery Clinic, Urology and Vascular Surgery. 

Audit and correct twenty timesheets bi-monthly on behalf of manager. 
Provide excellent customer service and answer telephones and faxes. 
Teamwork, punctuality, dependability, use judgement and follow established
procedures and guidelines. 

Computer applications used: Keane v9, e2Search , ALUS (Appointment Look Up
System), CCFA monitor, CCHS intranet, Lotus notes email. 

Reason for Leaving
This was a permanent intermittent position.  

 
Senior Product Support
9/1998 - 2/2003


Duties
Complete urgent, confidential and complex business tasks with constantly
changing priorities. Answer phones for customer help desk and technical issues.
Troubleshoot, document and file research about software problem. Produce
powerpoint presentations for meetings. Compose variety of letters & memos, fax,
email and answer telephones. Train users on office equipment and software. 

Certificates and Licenses Add Certificates or Licenses  
 
Type: Link & Learn Taxes e-Learning courses  Edit | Delete  
Number: Basic Level 
Issued by: Inland Revenue Service (IRS) 
Date Issued: 1 /2007    Date Expires: 4 /2007  
 
 
Office Skills 
Typing: 45 
  
Other Skills 
 
Microsoft Word Expert - 18 years   
Microsoft Excel Expert - 18 years
Microsoft Access Expert - 18 years 
Microsoft Powerpoint Skilled - 18 years 
e2search Patient Financial information Intranet Expert - 5 years
Keane medical registration program Skilled - 5 years   
ALUS (Appointment Look up system) Expert - 5 years  
Epic Hyperspace Expert - 5 years   
Lotus Notes Email Expert - 8 years  
Meditech Beginner - 2 years
Web page development Skilled - 5 years   
 
Volunteer Experience  
I am the web administrator and web page designer for a community website.
Maintain event calendars. Upload weekly bulletins and team schedules. Implement
intranet safeguard documents with security passwords for non-public access.  
  
Honors & Awards  
March 2007 - First Place Winner of the Contra Costa Automated Immunization
Registry (CCAIR) User Interface Contest of 2007. 
The Information Technology Supervisor said that my proposal gave the IS
development team a valuable input for UI design ideas so that our future
implementations of our county immunization registry software will be better and
users of that system will benefit as a result.  
  
Technical    
Passed the following Brainbench test certifications http://www.brainbench.com/ 
-Visual Basic v6 Fundamentals (Jan 2003) 
-SQL Ansi (May 2001) 
-Training delivery and evaluation (Dec 2000) 
-Technical writing (Dec 2000) 
-Windows NT Workstation Administrator (Mar 2000) 
-Windows 98 Power User (Mar 2000) 
-MS Word Power User (Mar 2000)