Natalyn Christian
P.O. Box 2368
Oakhurst, Ca. 93644
 [Send email to request phone number] 70-6541
Email: [Send email using form at bottom]


OBJECTIVE

To attain a position as a Technical Support Specialist, Help Desk, or Customer
Service Representative.

QUALIFICATIONS

Strong Technical aptitude in the ability to effectively translate technical
information and procedures to the end-user.

Excellent troubleshooting and analytical skills with capacity to accurately
identify and assess problems before providing expert solutions.

Dedicated to providing quality customer service; consistently meeting clients
expectation by providing service beyond expectations.

Outstanding communications skills with the ability to listen effectively,
respond appropriately and maintain a mutual comfort level while relating to a
diverse group of individuals.

EMPLOYMENT EXPERIENCE

Alorica
Call Center Technical Support Agent II                                   
Clovis, Ca Oct. 2007 to Present

Provided technical support to 1000+ users for PC’s, applications, and network
issues
with a major company in electronics. Performed installations, configurations,
upgrades, maintenance, and troubleshooting for PC's, printers and networks.

Sprint Communications Consultant                 Colorado Springs, Co Sept. 2004
to Dec. 2006

Duties: Attaining technical, competitive, and sales skills. Meeting or exceeding
corporate-assigned sales quotas. Developing a referral network to help increase
the client base. Meeting ongoing customer service requirements as needed.
Completing and submitting accurate expense reports and weekly activity reports on
a timely basis. Projecting a positive image when representing the company to
clients and the community.

Tech-Gnosis Consortia Inc                                Colorado Springs, Co
Jan. 2000 to Jun. 2004
Intranet/Internet Web Designer/Administrator

Duties: Hardware/Software equipment upgrade, maintenance, troubleshooting, and
technical support for resident computer complex and remote client / customer
locations using Microsoft 2000 Professional, Server and Workstation and XP
Professional / Home operating systems. Internet Web Design, Administration, and
Maintenance Complex, elaborate extensive Internet design and development for
multiple professional corporations. Web page textual and graphics design and
composition using Microsoft FrontPage and Dream Weaver MX web design tools. HTML,
Visual Basic, and Java Script analysis, design, programming, debugging and
implementation.


Table Mountain Rancheria                                                  
Friant, Ca Jan. 2001 to Dec. 2002
I.T. Support Technician

Duties: Identifies architectural requirements; establishes and upgrades system;
maintains installation records; resolve problems; improves system performance;
maintains quality service. Evaluates inquiry; resolves inquiry; tracks status of
inquiry resolution; notifies client of resolution status; answers production
status inquiries; provides information; updates job knowledge; accomplishes
department and organization mission.

EDUCATION & TRAINING

Fresno Institute of Technology                                          Clovis,
Ca Jan. 2000 to Dec. 2000

Training included on-site experience in the assembly, installation, and
configuration, testing, and troubleshooting of various systems and components
with practical, hands-on experience in: Windows 95, 98, 2000, XP Professional /
Home - Networking – Microsoft / Novell, MS-DOS 6.x - FrontPage 2003 – Microsoft
Office Suite – Microsoft Back office, Dream weaver 3.0 – Upgrading and repairing
PCs - Computer science - Office Databases.