Minh H. Lou Ly
 [Send email to request phone number] 76-2501
[Send email using form at bottom]


CERTIFICATIONS

•	Microsoft Windows 2000 Server – MCP 			
•	Microsoft Windows 2000 Professional – MCP
•	Microsoft Windows 2003 - MCP 		



EXPERIENCE

Senior Windows Administrator/Windows Operations Manager, LowerMyBills/Experian
Interactive Media, Inc., May 2007 – Present
-	Environment – Windows 2003 Active Domain, Windows 2000/2003 member servers
-	Number of Windows Servers – 80
-	Support of 15 SQL 2000/2005 servers
-	Messaging System – Exchange 2003 Enterprise
-	Number of Mailboxes – 700
-	Number of Users – 400
-	Senior role and support of all Windows corporate servers.
-	SAN administration – EMC Clariion cx500, cx3-40, and cx-80 models.
-	Enterprise backup administration using CommVault solutions for all Windows
platform servers.
-	Implemented workstation encryption project utilizing McAfee Safeboot.
-	Administration of 3rd party application such as Tealeaf and Autodialer.
-	Exchange 2003 decommission and migration to new hardware for entire
organization.
-	Implemented GPO polices and configuration.
-	Performed AD child migration and decommission.
-	Training/documentation process development for other team members.
-	Numerous project management assignments such as EMC/SAN migration, Autodialer,
and SafeBoot disk encryption for entire organization.
-	Development of Windows Ops procedures and processes.
-	Created Exchange 2007 test bed scenarios, SCC/CCR clusters for POC (point of
concept).
-	BlackBerry Enterprise 4.0 to 4.1 migration and administration.

Senior System Administrator, j2Global Communications, Inc., June 2006 – May
2007
-	Environment – Windows NT, Windows 2000, and Windows 2003 multi-domain
-	Number of Window Servers – 170
-	Support of 4 IIS 6.0 servers
-	Support of 6 SQL 2000 servers
-	Messaging System – Exchange 2003 Enterprise 2-node Cluster
-	Number of Mailboxes - 450
-	Number of Users - 400
-	Performed Exchange 2003 Cluster migration from NetApp 270 to NetApp 3020.
-	Senior role responsible for Exchange 2003 environment and Active Directory
2003 environment. 
-	Managed domain DFS for corporate users.
-	Trained team members with technologies introduced into corporate environment.
-	Windows 2003 Active Directory fine tuning and management in a multi-domain
environment.
-	On-call support for 100+ Windows corporate/production Windows NT, Windows
2000, and Windows 2003 servers.
-	Revised corporate/production backup procedures to meet SOX compliance.
-	Teamed with technology integration company to perform Exchange and Active
Directory audit.
-	Performed Microsoft best practices with MS best practices analyzer tools.
-	Implemented IPMonitor 8.0 to have second layer monitoring with HP OpenView.
-	Migrated DFS File Shares to new file server.
-	Implementation of Group Policies at different OU levels throughout domain.
-	Setup a complete Windows test environment for Active Directory, Exchange 2003
clustered and attached NAS 3020 filer simulator for Disaster Recovery project.
-	Trained other department staff members with procedures and guidelines.
-	Designed and implemented new remote office located in Dublin, Ireland.
-	Implementation of mailbox quotas to 14 mailbox stores with 3 storage groups.

System Administrator/IT Manager, Hope Services, June. 2001 – June 2006
-	Environment – Windows 2000 and Windows 2003 multi-domain.
-	Number of Window Servers – 100
-	Support of 2 IIS 5.0 Servers
-	Support of 2 SQL 2000 Servers
-	Messaging System – Exchange 2003 Enterprise
-	Number of Mailboxes - 520
-	Number of Users - 500
-	Troubleshot and resolved operational issues of LAN/WAN Internet/intranet
remote access; enabling system backup and recovery while maintaining system
security. 
-	Maintained enterprise Exchange 2003 mail servers, providing reliable email
service to more than 500 employees.
-	Contract implementation and administration, management, and support of
servers, networks, and workstations at the operating system level. 
-	Monitored network and server activity for performance and reliability, and
working with the networking team to develop viable solutions and long-term
resolutions.
-	Managed the installation, configuration, and networking of system devices,
operating systems software and applications throughout the core site and remote
sites.
-	Organized and implemented staff training documentation to increase user
adaptability and technical knowledge.
-	Administration and management of 29 remote Windows 2000/2003 Standard server
edition.
-	Implemented and planned network wide Symantec Client Security systems.
-	Implementation of eVault backup solution for the entire domain of
hopeservices.org.
-	Novell 3.12 administration.
-	Managed Citrix Presentation 4.0 servers.
-	Migrated remote site Windows 2000 Standard Edition servers to Windows 2003
Standard Edition.
-	Migrated 24 remote NT 4.0 domains into single Windows 2000 domain structure.

NT Server Administrator, Ventro Corporation, March 1999 – March 2001
-	Environment – Windows NT and Windows 2000 multi-domain.
-	Number of Window Servers - 25
-	Messaging System – Exchange 5.5 / Exchange 2000 Cluster
-	Number of Mailboxes - 250
-	Number of Users - 200
-	Provided third-level hardware, software, and network support to more than
1,500 end-users, providing expedient resolutions with total customer satisfaction
in mind.
-	Provided staff with help desk/desktop support documentation.
-	Solaris 8.0 user setup and maintenance.
-	Helped in the hiring process of help desk and desktop support personnel.
-	Created corporate technical website for department.
-	Was involved in the hiring/interviewing of new desktop/help desk personnel.
-	Arcserve 2000 backups on all (25) NT 4.0 servers.
-	Implemented Cognet database for system management of workstations.


Senior Desktop Support Engineer, Sony Corporation, May 1997 – March 1999
-	Environment – Windows NT, Windows 2000, and Novell 4.1
-	Number of Window Servers - 50
-	Messaging System – Lotus Notes
-	Number of Mailboxes - 2500
-	Number of Users - 2500
-	Provided hardware, software, and network support to more than 2,500
end-users.
-	Worked in hybrid environment of Windows, UNIX, and Macintosh.
-	Setup of Sony, Dell, and IBM desktop/laptop systems.
-	Provided help desk/desktop documentation.
-	Trained new desktop technicians.
-	Was involved in the hiring/interview process of new desktop technicians.


Help Desk Analyst/Jr. Network Administrator, Wilson Sonsini Goodrich & Rosati
Technology Law Firm, July 1995 – May 1997
-	Environment – Windows NT, and Novell 3.12.
-	Number of Window Servers - 50
-	Messaging System – GroupWise
-	Number of Mailboxes - 400
-	Number of Users - 400
-	Provided level 1 support to staff and executive staff members.
-	Worked in hybrid environment of Windows, UNIX, and Macintosh.
-	Maintained backups on 5 Novell 4.1 corporate file servers.
-	Maintained backup on Novell GroupWise mail server.
-	Half-time hardware support.
-	Assisted network administrator in daily duties such as server maintenance,
user creations, and backend processes.
-	Helped create corporate intranet website.

REFERENCES
Available upon request