CAREER OBJECTIVE
I am eagerly exploring opportunities to specialize as a Windows System
Administrator. My goal is to continue a successful career in IT as a key team
member of an organization that embraces dedicated individuals within a team
environment.
CAREER HIGHLIGHTS 
-Main point on GroupWise to Exchange conversion 
-Designed and implemented backup policies and procedures with a 10 tape library

-Proficiently implemented fax through outlook capabilities 
-Facilitated in conversion from file shares to SharePoint services on SBS 
-Facilitated in the PBX to VOIP conversion 
-Facilitate network upgrades and maintenance of Cisco routers, switches, PIX 
-Solely responsible for VOIP Multi-service access router with CME and CUE 
-Main-point on all windows Server 2003 and SBS platform Servers (4) and XP
workstations (35) installs and maintenance 
-Solely implemented antivirus and anti-spam solutions 
-Facilitated in creating IT master systems documentation 
-Main point on all application installations and maintenance 
-Facilitated in successful enabling remote operations capabilities, complete
server room move and complete office remodel while working in a temporary
location with zero downtime 
PROFESSIONAL EXPERIENCE 
Arizona State Treasurer’s Office - Phoenix, AZ 3/2004 – 5/2007 
  - Worked Remotely from San Jose, CA 5/2007 – 7/2008
System / Network Administrator
-Primary System Administrator for Windows 2003 Exchange, Web, File, AD and DNS
servers
-Sustain PC hardware, peripherals and all software for 35+ users
-Designed and maintained backup/recovery procedures 
-Implemented and maintain Anti-Virus/SPAM protection applications
-Maintain Cisco Multi-Service Access VoIP router with Unity and Call Manager
Express systems 
-Maintain Cisco routers and switches
-Procurement of licenses and maintenance contracts
-Research and Install software releases, system upgrades and patches to all OS
and applications for the production environment

Lytton Gardens Senior Communities (NFP) - Palo Alto, CA 7/2000 – 3/2004 
Information Technology Specialist 
-Maintain Windows 2000 servers 
-Perform system backups and recovery 
-Install new software releases; system upgrades and patches 
-Main point on clinical and financial software conversion and support 
-Support PC hardware, peripheral, software for 40+ users 
-Maintain web site with Dreamweaver MX 2004 and FrontPage 
-Maintains Nortel Meridian Option 11c switch and voice mail system with the MAT
program 
-Maintain and troubleshoots analog and digital phones and lines for 200 users 
-Negotiate maintenance contracts and determine upgrade status
EDUCATION and PROFESSIONAL DEVELOPMENT 
12/2000 San Jose State University CA-San Jose 
Bachelor's Degree 
BS in Business Administration with a concentration in MIS 
Major GPA 3.5 
9/2004, 11/2004 Interface Technical Training AZ-Phoenix 
Cisco Voice 
L1 - Cisco Voice over IP and Quality of Service Solutions 
L2 - Cisco IP Telephony and Cisco Unified Communications Systems Administration

8/2005 Interface Technical Training AZ-Phoenix 
ICND- Interconnecting Cisco Networking Devices (CCNA) 
3/2006, 6/2006 Interface Technical Training AZ-Phoenix 
Microsoft Windows Server 2003 System Hard-Hat Series 
L1 - Network Infrastructure and Services 
L2 - Advanced Active Directory Implementation and Design 
8/2006 Interface Technical Training AZ-Phoenix 
SharePoint Products and Technologies for System Engineers  

11/2006 Interface Technical Training AZ-Phoenix 
Implementing Cisco Intrusion Prevention System (IPS) 
TECHNICAL EXPERTISE 
Software: Microsoft: Windows OS 95, 98, NT, Me, 2000, XP Pro, Server:2000, 2003,
SBS2003 Office: 97, 2000, 2003, Exchange 5.5 and 2000, 2003, IIS 6.0, Active
Directory, DNS, SharePoint Services, BackupExec, Studio8, Cisco Call Manager and
Unity Express, Adobe Acrobat, NetBotz, Ecora Auditor 4.0, Symantec Mail Security
for Exchange, Symantec Antivirus Enterprise Edition Ver. 10.0, Hummingbird Exceed
on Demand,  McAfee Enterprise Security Defense, McAfee Spam Killer, Solarwinds
Engineers Edition ,PGP, Diskeeper 10
Hardware: Cisco IP Phones, Switches, Routers, IDS, PIX, Dell Workstations and
Laptops, HP Servers, Ricoh Copiers, BreeceHill Istora 10 Disk Tape Library, Hp
Printers, U.S. Robotics Modems