7019 AMHERST ST. • SACRAMENTO, CA 95822
PHONE  [Send email to request phone number] 61-5674 • E-MAIL NER74@YAHOO.COM
NATALIA E. CRUZ
WORK EXPERIENCE
	12/2004 – present	Sacramento County, DHA	Sacramento, Ca
Eligibility Specialist, Spanish
•	Maintain 900 Medi-cal cases. 80% are Spanish speaking clients. Help my clients
with any problems, concerns or updates with their Medi-cal. Process mid-year
reports & yearly renewals & authorize case if eligible. Process mail from clients
with new information given & update on Calwin or MEDS system. Make sure Calwin &
MEDS always match with same med-ical codes. Worker of the day 2-3 times a month.
Worker of the day helps other workers’ clients who come to the office & their
worker is gone for the day. Active supervisor when my supervisor is out. 

4/2004-12/2004 Sacramento County, Dept. of Finance Sacramento, Ca
Office Specialist II, Business License 
•	Helped customers by phone or in person with questions, problems &/or
explaining rules & regulations in obtaining a license. Mailed out biweekly list
of new Business Licenses to prepaid customers. Data entry of customers’ renewal
or new licenses. Interpreter for the office.

10/2001-4/2004  Sacramento County, Child Support   Sacramento, Ca 
Office Specialist II
•	Public Service Center, answering high volume calls from customers with Child
support cases. Dealt with angry customers which I would try to ease their
frustration. Explained policies & procedures of Child Support enforcements.
Generated documents for customers as needed. Interpreter for the office.

6/2001-10/2001 CA Child, Youth & Family Coalition, Sacramento,Ca
Administrative Assistant
•	Assisted Executive Director. Prepared payroll & invoices. Made weekly deposits
to the bank. Prepared correspondence. Numerical, Chronological & Alphabetical
filings. Maintained Microsoft Access database of 200 members. Assisted in 3
monthly newsletters. Coordinated yearly event of 200 + guests. 



4/2001-6/2001    Sacramento Unified School District,  Sacramento, Ca
Substitute Clerk II
•	Assisted Office Manager by answering phones, office tasks, helped parents &
students at front desk, entered attendance records from 16 classed into the SASI
program.


1/2000-12/2000     Chilean Fresh Fruit Assoc.              Sacramento, Ca
Administrative Assistant to V.P. of North American office
•	Assisted Vice President with daily office duties. Oral & written translations
in Spanish. Translated Biweekly Chilean Newsletter. Communicated with the Chilean
office daily. Maintained database in Microsoft Access with agriculture
Import/Export companies & supermarket retailers. Coordinated yearly event with
executives from Chile & North America, about 700 + guests.

3/1999-1/2000     Nordstrom, Buying Office,                Sacramento, Ca
Office Administrator, Classiques Entier
•	Assisted buyer from Classiques Entier Clothing line. Prepared monthly packets
of the new line for the season to 27 stores. Kept status of shipping to each
store. Assisted managers from other stores with questions or orders. General
office duties.

10/1996-3/1999     Nordstrom, Alterations Dept.        Sacramento, Ca
Clerical
•	Data entry of incoming & outgoing clothing. Answer phones from customers with
questions & also employees requesting alterations for customers. End of monthly
checking of invoices & light bookkeeping. Monthly supply ordering. Helped with
basic alterations when needed.


•	2004 Notary Public/Loan Document Agent, 
      Commission# 1535962

EDUCATION
	2007- 2009       University f Phoenix                        Sacramento, Ca
                      Currently completing Associates in Human Services. I will
                       Continue with the Bachelors program in Human Services.
1995 - 1997	California Academy	Sacramento, Ca
                        Associates of Applied Arts/Fashion Merchandise
1995-1996	Regional Occupational Program (ROP)  Sacramento, Ca
                       Certificate in Retail Sales/Merchandising

1991-1992        Regional Occupational Program (ROP) Sacramento, Ca
                        Certificate in Office Careers


LANGUAGES
	Speak, Read, Write in Spanish
REFERENCES
	Dwayne Woodard, Administrative Services Officer II, Sacramento County,
Sheriff’s Dept,  [Send email to request phone number] 74-1469
Karen Larsen, Administrative Services Officer , Sacramento County, Dept of
Finance, Business License,  [Send email to request phone number] 74-6645
Peggy Stadler, State of California, Dept. of Aging,  [Send email to request phone number] 76-0775
Carolina Flores, HS Social Worker. Sacramento County, Dept of Health & Human
Services.  [Send email to request phone number] 74-9413