BRETT SMITH	P.O. Box 1515 • Middletown, CA 95461
	 [Send email to request phone number] 87-2002 • [Send email using form at bottom]

CAREER OBJECTIVE________________________________________

Results-driven, solutions-focused, and detail-oriented team player desiring a
challenging and rewarding Sales Management / Business Support role within a
dynamic and successfully progressive organization where proven professional
experience can be applied toward actively supporting the maximization of overall
profits and enhancement of operational performance.

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PROFILE

	Offer over 22 years of solid professional experience in Sales /
Marketing, Financial Support, and Customer Service roles, including expertise in
Personnel Management, Training / Development, Policy / Procedure Implementation,
and Business-to-Business Relations.
	Contribute proven success in all aspects of operational management and
supervision of high-quality team members to ensure exceptional client relations
and outstanding corporate sales.
	Demonstrate solid prioritization and time management skills, including
quickly identifying and resolving operational problems in a proactive and
productive manner while maintaining high quality standards.
	Effectively apply dynamic communication and interpersonal
relationship-building skills toward guaranteeing the delivery of quality customer
service.
	Foster synergistic teamwork across a multitude of personnel levels
while making solid organizational decisions to reflect positively on customer
satisfaction and operational well-being.
	Capable of staying focused and maintaining a calm demeanor in
fast-paced, high-pressure situations while exhibiting a high-quality work ethic.
	Skillful at performing independently or within a team-based environment
to exceed all operational goals and objectives.

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PROFESSIONAL EXPERIENCE

Account Executive
CITIBANK	2005 – 2008
	Created a dynamic marketing plan to establish a profitable business
network throughout Northern California which serviced both brokers and consumers,
including developing essential working relationships with broker clients,
effectively performing issues resolution, and consistently providing outstanding
overall client services.
	Served as a proactive liaison to the company’s corporate office
regarding the timely and efficient resolution of any underwriting and operational
issues, as well as perform necessary business-related travel throughout Central
and Northern California to achieve optimal operational success.

Mortgage Broker
PACIFIC COAST MORTGAGE	2002 – 2004
	Successfully opened a self-driven retail office originating sales
volume from internet-based marketing leads, along with recruiting, training, and
managing a group of high performance loan originators and achieving substantial
overall business success.
BRETT SMITH
	 [Send email to request phone number] 87-2002 • Page Two

________________________________________
PROFESSIONAL EXPERIENCE
(CONTINUED)

Branch Manager—Wholesale Consumer Lending
CAL FED BANK	1998 – 2002
	Effectively created and managed a Santa Rosa-based Broker Center which
provided consumer loan products to mortgage brokers throughout California,
including supervising the job duties of six account executives and five
operations staff personnel.
	Regularly interacted with retail bank branches to develop key business
relationships for the overall benefit of center-based operations.
	Attended frequent executive-level management meetings to create
valuable policies and procedures for the center, along with consistently
exceeding all assigned operational production goals.

Sales Manager / Wholesale Account Executive
POLARIS MORTGAGE ASSOCIATES	1997 – 1998
	Successfully performed various sales activities in tandem with three
regional account executives within a high volume mortgage office, along with
proactively maintaining a personal book of advantageous business contacts.
	Contributed direct operational support for underwriting personnel to
produce top quality loans for clients.

Vice President / Branch Manager
CROSSLAND MORTGAGE CORPORATION	1990 – 1997
	Oversaw a profitable Santa Rosa-based financial branch that
successfully grew to three high-performance locations with over 35 employees
which subsequently funded over $1 billion in conventional and government loans.
	Supervised a high-quality administrative staff and field sales team,
along with efficiently interacting on a daily basis with human resources
personnel for all hiring, probation, benefits, and payroll-related issues.
	Maintained responsibility for managing all operational costs by
effectively reviewing monthly financial reports and approving all necessary
expenses for accounts payable activities, as well as handling the approval of
required travel and expense reports.
	Created optimal business- and performance-oriented plans for the
overall support of branch operations and account executive personnel.
	Achieved membership within the “President’s Club” for exceeding annual
production goals.

~ ADDITIONAL KEY EXPERIENCE ~

Wholesale Account Executive, SUNBELT NATIONAL MORTGAGE	1988 – 1989
Accounting Clerk, FALCON MORTGAGE CORPORATION	1986 – 1987

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EDUCATION

Associate’s Degree in Accounting / Data Processing (4.0 GPA)
HEALD BUSINESS COLLEGE