Lizette Lamadrid
227 E. Center St. #5 Covina, CA 91723 ● (626)392-3999

Objective

Seeking part-time to full time employment. Customer Service and Administrative
support professional experienced working in fast-paced environments demanding
strong organizational, ethical, and interpersonal skills. 

Employment History

Nov. 2007 – Present     Titan Group     El Monte, CA              Administrative
Support 	

●    Receive all incoming calls from multiple phone lines and screen phone
calls for all upper management.
●    Keep track of all meeting minutes type and distribute them to all
staff.
●    General office work like; fax, type, scan documents, office
inventory, set up for meetings, order lunch.

Sep. 2006 – July 2007     People’s Choice/SCE     Irwindale, CA     Processor

●    Processed applications for Southern California Edison for their
Summer Discount program.
●    Assisted Spanish speaking Customers over the phone who wanted to
enroll in the program and answered any questions they had about the program.
●    Opened and sorted all incoming mail from Customers and thoroughly
revised applications before inputting into the system.

Dec. 2005 – July 2006     Watson Industries    City of Industry, CA   Data Entry
Clerk

●    Input Customers Sales Orders for a Nutraceutical Company received by
e-mail and fax, and later Invoiced Customers for their orders.
●    Assisted with general accounting functions; maintained journals and
handled A/P and A/R. Provided telephone support, and assisted in UPS tracking.
●   Revised all orders with the warehouse to ensure all proper
documentation was included in the packages sent out and helped make UPS labels
for all shipments.

July 2003 – March 2005   Citicards     Rancho Cucamonga, CA   Customer Service
Rep.

●    Received incoming phone calls in a fast-paced, high volume call
center for Sears Credit card account holders primarily Spanish speaking
Customers.
●    Investigated and resolved billing problems and assisted customers
with any account Maintenance.
●    Sale and cross-sell to all qualifying customers.

Sept. 2001 – March 2002   Echostar, Dishnetwork  El Paso, TX   Customer Service
Rep.

●    Answered inbound calls from Dishnetwork Customers in a fast paced
high volume call center.
●    Assist Customers with new accounts, set up installation and helped
with any account changes.
●    Provided technical support over the phone, helped customer trouble
shoot and provided assistance with Billing issues.

Skills 

●    Over 3 years Customer Service experience	●    Microsoft
Word/Excel/Powerpoint
●    Type 50wpm         			●    AS400/OMS
●    Proficient PC skills and browser knowledge	●    Ten key by
touch
●    Excellent communication/listening skills	● Outlook/Lotus notes

Languages

Fluent in speaking, writing and reading Spanish.

References    Available upon request