Heather Detwiler
13591 Monterey Way 
Victorville, CA 92392 
Cell:  [Send email to request phone number] 80-9738  
Email: [Send email using form at bottom] 


QUALIFICATIONS: 
•	Works well without supervision
•	Ability to prioritize and remain focused on the essence of an issue 
•	Excellent with customer support services 
•	Skilled at learning new concepts quickly while working well under pressure 


EXPERIENCE: 
05/03-7/06     Frontier Homes 			Hesperia, CA
Senior Warranty Coordinator
•	Entered data for both client/subcontractors
•	Managed multi-lined phones
•	Processed client files and  scheduled appointments
•	Handled various bookkeeping duties
•	Maintain/run  office in managers absence
•	Performed faxing , photocopying and filing duties 
•	Trained new hires
•	Assisted supervisor with special projects 
•	Supervised field personnel
•	Arranged conference calls and  meetings

12/01-5/03      River Ridge Apartment Homes	     Corona, CA 
Assistant Leasing Manager 
•	Greeted and directed visitors / customers  and provided general information 
•	Liaison between tenants and all outside vendors
•	Managed Landlord/Tenant dispute documentation
•	Handled various bookkeeping duties
•	Maintained office organization
•	Maintained  inventory of office supplies
•	Supervised field personnel
•	Answered incoming calls and took accurate messages 

4/99- 12/01    AT&T Wireless Services       Anaheim, CA 
Account Manager
•	Managed account documentation
•	Assisted clients with problems, concerns and needs 
•	Duties included wireless service sales and general tech support
•	Ensured client is on most beneficial plan

EDUCATION: 
June 1996 Centennial High School     High School Diploma              Corona, CA