JAMIE GRAY
INHALETHEFRESHNESS@YAHOO.COM

OBJECTIVE

Obtain a telecommuting position that can utilize my professional office skills.

SUMMARY OF QUALIFICATIONS


-Ability to easily navigate and comfortably use a multi-line phone system. Very
astute understanding of telephone etiquette; My demeanor is professional and
tactful.
-Good understanding of alpha filing systems as well as numeric.  
-Experience working with all ages groups (i.e. infants, children, adults, and
seniors).  Well developed interpersonal skills by working with every age group. 
Understands the importance of building lasting relationships with customers.
-Great, usable knowledge of computers.  Proficient in all Microsoft Office
programs, such as Word, Excel, Access and PowerPoint.  Experience working with
all systems since 1995, which includes Windows 98, XP, and Vista.
-Typing speed of 55 WPM. Currently taking speed building courses to maximize
time management.
-Ability to handle many tasks at one time.  
-Experience handling concerns and complaints.  Experience in dealing with
difficult customers and ensuring that all concerns are taken care of as soon as
possible.  
-Highly skilled in administrative and office procedures. 

EMPLOYMENT

August 2007 – Present | 24 Hour Fitness | Simi Valley, Ca

Kid’s Club Supervisor

-Hiring qualified attendants, conducting training, and maintaining performance
management. 
-Creating biweekly schedule for 5 Kid’s Club attendants and adjusting hours
according to budget supplied by Service Manager. 
-Training all Kid's Club Attendants to perform duties according to company
policy. 
-Providing care to children. 
-Maintaining the files of children.
-Maintaining cleanliness and safety of facilities by conducting walkthroughs
daily. 

January 2007 – July 2007 | 24 Hour Fitness | Simi Valley, Ca

Assistant Service Manager 

-Ensure staff follows company policy and procedure at all times by setting
example for excellent customer service 
-Ensure proper sales items are up and on display per marketing schematic 
-Monitor Secret Shop scores, audits, and customer service reports and creating
coaching and development plans for individuals needing assistance and recognition

-Create schedules biweekly for 15 employees in two separate departments 
-Acting as manager of two departments when Operations Manager is out of club 
-Assisted in opening of new facility, hiring and training staff, supply ordering
and visual merchandising 
-Conducted first and second interviews, responsible for all training of newly
hired staff members, and ongoing training of company policy and procedures 

August 2006 – January 2007 | 24 Hour Fitness | Simi Valley, Ca

Front Desk Receptionist

-Responsible for greeting, checking in, and providing customer service to each
club member to enhance their experience. 
-Suggestive selling of retail products to drive revenue and meet personal sales
goals 
-Directing all phone calls to the appropriate department 
-Maintain appearance and cleanliness of facility, including safety walkthroughs
and equipment walkthroughs. Responsible for conducting hourly checks involving
entire staff participation 
-Responsible for all monetary transactions including use of POS, Telecheck and
credit card systems 
-Collecting current and past due balances on member's accounts

April 2006 – August 2006 | Shell Gas Station | Acton, CA

Cashier

-Manage cash and credit sales and reconcile register at end of shift 
-Monitor retail inventories and re-stock as needed 
-Suggest new products to customers at time of purchase to increase sales revenue


October 2005 – January 2006 | Hudson’s Grill | Simi Valley, CA

Hostess

-Responsible for greeting customers and assigning tables 
-Ensuring all customers are satisfied while in the restaurant, and providing
assistance if needed 
-Assisted in waiting tables during busy shifts 
-Helped in training new employees and recruits 

EDUCATION

June 2008 - Present | Simi Valley Adult Education

-Pursuing vocational certificate in Medical Transcription
-Completion of Medical Terminology Course
-Completion of Machine Transcription Course

January 2007 - Present | Moorpark College

-Major - Nursing

October 2005 - June 2006 | Simi Valley Adult Education 

-Received High School Diploma
-Maintained a GPA of 3.8

August 2002 - June 2005 | Santa Susana High School

-Maintained a GPA of 3.6
-Apart of the Academy of Fine Arts with an Emphasis on Animation

REFERENCES

Available upon request.