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Jeff Johnson [Send email to request phone number] 85-3384 or [Send email using form at bottom]
SUMMARY: An Information Technology professional with over ten years experience
and a background in both corporate and manufacturing environments. A team player
with strong analytical, problem-solving, and decision-making skills who is
respected for initiative, enthusiasm, and a disciplined approach to the task at
hand.
OPERATING SYSTEMS:
APPLICATIONS:
HARDWARE:
LANGUAGES: Microsoft OSs : Windows XP Home, Professional, and Media Center
Editions, Windows 2000 Professional, Windows NT 3.51 - 4.0, Windows 3.xx, MS-DOS
3 thru 6.22
Other OSs: Apple Macintosh System 6/7/8/9/10, Linux, OS2, IBM AS/400
PDA OSs: Palm OS , Windows for the Pocket PC
Office Software: Microsoft Office 95 thru XP, Lotus Notes 3 thru 6.5
Web Design and Authoring: Macromedia Dreamweaver, Fireworks, and Flash
Backup/Imaging Software: Symantec Backup Exec 6.0-10, Symantec Ghost and
Ghostcast Server, Drive Image, Nero 7.0 Backup
Security Software: Symantec Antivirus Corporate Edition 7.0 thru10.0, McAfee
Suite, AVG Anti virus, Counterspy, Ad Aware, Spybot Search and Destroy, Popup
Blockers, Spam Filters
Network Topology: Server administration, hubs, routers gateways wired and
wireless, Ethernet, 10baseT, 100baseT, Token ring, Wi-Fi, VPN, DSL and Cable
Internet
Network Protocols: TCP/IP, IPX/SPX, Net Bios and NetBEUI
Graphics Software: Corel Draw 3 thru 6, Adobe Illustrator, Adobe Photoshop,
Adobe Elements 4.0, Microsoft Publisher, MGI Photo Suite and a wide variety of
document scanning and digital photography related programs.
General Communication Software: Microsoft Outlook Express 95 thru XP, Microsoft
Outlook 95 thru XP, Internet Explorer, Netscape, Firefox, Opera, Lotus Notes 3
thru 7, Client Access for AS/400
Remote Access Software: PC Anywhere, Microsoft Remote Desktop Connection,
Microsoft Terminal Server, SMS
Web Servers: Apache Web Server in the Windows and Linux operating environments
Server, workstation, laptop, and portable computer hardware: Dell, Compaq, IBM,
HP, Gateway, Apple, IBM and Apple Clones, Citadel
MS-DOS batch file, dBase, FoxPro, FoxPro For Windows, Word Basic, Access Basic,
Visual Basic, Visual FoxPro, HTML/Java Script, CGI/Perl, Flash 5, FileMaker Pro,
Apple Script
Jeff Johnson [Send email to request phone number] 85-3384 or [Send email using form at bottom]
PROFESSIONAL
EXPERIENCE: Independent Consultant and Technician
NOV ‘06
TO
PRESENT Hollywood Studio Rentals
• Hardware and software support for desktops and laptops using Windows XP Pro,
Microsoft Office, Filemaker Pro, and several misc. programs in a LAN and Internet
environment. Website support including design, deployment, and maintenance.
Contract Services
May ‘06
thru
Sept ‘06 Computer Support Specialist, Various Clients
Trane Supply Company
• Image, configure, test, and deploy new Dell desktops and laptops.
Aames Home Loan
• Image, test, configure, and deploy desktop PCs with Windows XP, Microsoft
Office, and Citrex Virtual Desktop. Switch out older Cisco router and switch for
newer models. Deploy voice-over-IP phone system.
Independent Consultant and Technician
March ‘05
thru
May ‘06 Balmay Fragrances
• Hardware and software support for desktops and laptops using Windows XP Pro,
Lotus Notes, Microsoft Office, and several misc. programs in a Wi-Fi LAN, VPN,
and DSL Internet environment.
Hollywood Studio Rentals
• Hardware and software support for desktops and laptops using Windows XP Pro,
Microsoft Office, Filemaker Pro, and several misc. programs in a LAN environment.
Website support including design, deployment, and maintenance.
Creative Photography
• Software support for Windows XP Pro, Microsoft Office, and Adobe Photoshop
Contract Services
March ‘03
thru
March ‘05 PC Support Specialist, Pharmavite, LLC, Northridge, CA
• First and second tier user support for 500+ IBM desktop and laptop computers
at five locations including corporate headquarters and several manufacturing and
warehousing facilities
• Installation and support of the following in a Wi-Fi LAN/WAN and Internet
environment:
Microsoft Windows XP Professional
Microsoft Office XP
Lotus Notes R5
IBM AS/400
McAfee VirusScan 7 with ePO Agent
Hyperion Pillar 5.1
DataTracker 3.0
Gauss VIP DocManager 8 Cisco VPN Client 4
AT&T Global Network Client 5
Palm Pilot utilities including:
Palm Desktop 4
Lotus EasySync Pro 3 and 4
InstallBuddy
Documents To Go
Adobe Reader for Palm OS
• Installation and support of many of the above programs on Citadel wireless
portable computers
• User training and orientation on many of the above programs
• Hardware support such as memory upgrades, hard drive or CD-ROM replacement,
cabling, etc. on desktops and laptops
• Asset management including ordering, tracking, documenting, and inventory
• Local and network HP printer setup and configuration including static IP wired
and wireless HP print servers
• Use of Symantec Ghost and Ghostcast Server to build, test, and deploy desktop
and laptop drive images
• Extensive use of Lotus Notes R5 to provide user contact and scheduling and to
provide progress reports and/or documentation to superiors
November ‘02 Conversion/upgrade Technician, Johnson & Johnson, Los Angeles, CA
• Upgrade and configuration of 600+ IBM ThinkPad laptops shipped to the
Bonaventure Hotel in downtown Los Angeles from field representatives of Johnson &
Johnson
• Setup and configuration of a USB "token" security device, signing and
encryption certificates, and other security measures, for Microsoft Outlook and
Explorer, Siebel Systems databases, and iPass remote connection
November ‘02 Conversion/upgrade Technician, Northwestern Mutual, Los Angeles,
CA
• Upgrade 80+ PCs from Windows 95 to Windows XP Professional
• Use of DNA migration software and scripted and unscripted procedures
• Extensive setup, configuration, troubleshooting, and testing experience with
Windows XP Professional
October
and
November ‘02 Conversion/upgrade Technician, Liberty Mutual, Glendale, CA
• Upgrade 200+ PCs from Windows 95 to Windows 2000 using DNA migration software
• Scheduled upgrade time with user
• Performed manual and automated user data backup and restore
• Performed scripted and unscripted software setup, configuration, and testing
Jeff Johnson [Send email to request phone number] 85-3384 or [Send email using form at bottom]
September
and
October ‘02 Conversion/upgrade Technician, Pharmavite, Northridge, CA
• Team lead to upgrade 250+ IBM desktop PCs from Token Ring to 100/BT Ethernet
networking
• Responsible for team organization, user notification and scheduling, and daily
reports of progress and issues encountered
• Performed hardware support via the following:
Removal of Token Ring adapter and installation and configuration of Ethernet
adapter
Location of the PC node at the patch panel using a line toner
Re-patching the connection from a Token Ring hub to an Ethernet switch
August
and
September ‘02 Conversion/upgrade Technician, Northwestern Mutual, Woodland
Hills, Encino, CA
• Deployed a migration from Windows 98SE to Windows XP Professional at two
locations on 50+ PCs
• Performed manual and automated user data backup and restore
• Performed scripted and unscripted software setup, configuration, and testing
• Reconfigured and tested peer to peer network resources, i.e. printers and
shared folders
May
thru
July ‘02 Conversion/upgrade Technician, Pharmavite, Northridge, CA
• Deployed a Desktop Standardization Project, including Windows 98SE, Internet
Explorer 6, and a Windows Critical Updates package, across 500+ IBM desktop and
laptop PCs
• Provided general user support and training
• Asset management via inventory verification and hardware testing
• Responsible for problem reporting and daily reports of progress and issues
April ‘02
Conversion/upgrade Technician, Anheuser-Busch, Van Nuys, CA
• Deployed hardware upgrade with 50+ new Compaq PCs setup and connected
• Upgraded 200+ new and existing systems to Windows 2000 Pro using pre-designed
disk images and Symantec Ghost software
• Responsible for user contact and scheduling to perform upgrade
Independent Consultant and Technician
December ‘96
thru
March ‘02 I have been involved in many projects as an independent contractor
since 1992. Some of my experiences include:
• Laptop and desktop support including:
• Installation and configuration of Windows 95, 98, 2000, NT 3.51 and 4.0, and
XP Pro
• Installation and setup of network connectivity using TCP/IP, IPX/SPX, and
NetBEUI protocols
• Installation and setup of remote services using Windows Dial-up Networking or
third party software such as Symantec PC Anywhere
• Hardware support such as memory upgrades, drive replacement/upgrades, video
adapter and sound card upgrades, and complete business or home systems
• Installation and support for many Internet and office applications including:
• Microsoft Office 95 thru XP
• Lotus Notes 3 thru 6.5
• McAfee and Symantec virus protection software
• AOL Member software
• Filemaker Pro for PC and Macintosh
• Web design and programming including:
• Web page concept and design
• HTML/Java programming
• CGI/Perl programming
• Flash 5 design and programming
• RealAudio and MP3 support
• Setup and administration of Linux based servers including:
• Apache web server configuration and administration
• TCP/IP and general network configuration
• Samba file and print server setup and configuration
• Firewall/proxy configuration
REFERENCES: Chris Johnson, Business Owner, North Hollywood CA, [Send email to request phone number] 63-8639
Rick Allen and Associates, Computer Technicians, recently moved to Mesa AZ
480-266-8421
Don McLaughlin, IT Manager, Pharmavite, LLC, Northridge CA, [Send email to request phone number] 21-6200 x6240
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