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RESUME
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MICHAEL PARISEAU
132 Gerard Drive  *  Goleta, CA 93117
[Send email using form at bottom]  *   [Send email to request phone number] 83-8837 h  *   [Send email to request phone number] 08-4578 c

MANAGEMENT PROFILE 
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Client Engagements  /  Visionary Leadership /  Revenue & Sales Growth
Project Management  /  Department Management  /  Vendor Management 

Strategic thinker and accomplished leader with demonstrated expertise directing
department operations with focus on client needs. Build exceptional teams and
provide comprehensive training and mentoring to maximize performance and
continually expand skills and competencies. Excellent project management
abilities with talent for creating effective project plans and motivating teams
to remain on schedule and budget.

Forge winning relationships with C-level clients and colleagues founded upon
demonstrated track record providing solutions to business challenges. Foster
partnerships with vendors and key stakeholders to facilitate collaborative
approach and increase overall success.

Operations and Management Strengths:
* Technology Implementations
* Strategic Planning & Execution
* Solutions Design / Deployment
* Process / Protocol Development 
* Budget Administration / Management
* Client Needs Assessment 
* Recruiting / Hiring / Training
* Client Retention / Satisfaction
* Executive-level Communication 
* Employee Performance Evaluation  

Keyword Summary
Business Management, Client Service, Customer Service, Department Management,
Execute, Executive Clients, Executive Communication, Executive Relationships,
Hire, Hiring, Implement, Lead, Leader, Leadership, Manage, Management, Manager,
Mentor, Mentoring, Performance Evaluation, Plan, Procedures, Process Development,
Process Engineering, Product Sales, Product Support, Project Coordination,
Project Management, Protocols, Recruit, Recruiting, Recruitment, Revenue Growth,
Revenue Optimization, Sales Growth, Sales Strategy, Sell, Strategic Planning,
Strategy, Team Building, Team Leadership, Technology Implementations, Technology
Solutions, Train, Training, Vendor Contracting, Vendor Management, Vendor
Relationship

PROFESSIONAL EXPERIENCE
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DEVSTUDIOS AMERICA, INC. (FORMERLY ONESYSTEM, INC.) - Santa Barbara, CA
Director of Project Design and Management (1999 to 2008) 
Promoted with oneSystem to lead design and deployment of POS solutions for a
range of clients with overall responsibility for project schedule and budget
management.
Supervised and trained 3 project designers and 2 project managers; facilitated
regular team meetings to address status and issues. Consulted with client
executives and stakeholders to elicit business requirements and present design
solutions; authored detailed proposals and up sold products as appropriate.
Liaised with client technology teams to ensure hardware and software interfaced
with client infrastructure. Managed relationships with vendors by building
partnerships with executives; engaged vendors throughout all project phases and
negotiated value-priced hardware packages. Drafted and monitored project plans,
established best practices and design policies, and compiled records and
documentation for cost accounting and billing.

Selected Contributions:
* Developed all aspects of position from scratch; defined corporate policies and
procedures to enable solutions design based on specific client specifications.
* Successfully negotiated contracts and developed project design resulting in
substantial revenue, including $874K+ in revenue from Call Center, Internet
Ordering, and 41 retail locations for client in Hawaii and $1.5M in revenue from
Call Center, Internet Ordering, and 182 retail sites in 7 states.
* Created a revised project design to implement Call Center, Internet Ordering,
and 130 store locations; project generated $1.1M in revenue.
* Crafted project design protocols to ensure adherence to certified hardware
platforms and proven rollout strategies.
* Played key role in ensuring continuity during transition subsequent to 2006
acquisition of oneSystem, Inc. by DevStudios America, Inc. 
* Respected for excellent record of client satisfaction and high levels of
client retention during transition; leveraged existing relationships to reassure
clients and maintain project schedules. 
* Prepared and managed detailed project records and updated project design as
necessary to accommodate rebranding initiatives.
* Reviewed all policies and procedures and revised as necessary to align with
new ownership.
* Facilitated smooth integration of new staff and retained over 98% of
oneSystem, Inc. client base through 2006 transition to DevStudios America, Inc. 

ONESYSTEM, INC. - Santa Barbara, CA
Director of Support Services (1996 to 1999) 
Selected based on prior successes to devise and launch formal support services
department from the ground up. 
Defined and introduced software support minimum quality standards and customer
service standards. Recruited, hired, trained, and evaluated 9-member support
team; facilitated transition of field team members. Monitored workflow,
identified peak hours, and ensured adequate staff levels. Communicated hardware
and software changes to support team. Interfaced with clients to present various
software packages and outline support procedures. Drafted and disseminated weekly
reports, including client billing reports and software bug / resolution reports.
Conducted trend analysis of reported issues to identify programmatical and user
errors. Created client upgrade plans and rollout timelines / procedures. 

Selected Contributions:
* Researched and selected telephony solution to allow team members to log in
during shift times and enable proper call routing. 
* Introduced "oneCall Support Services" program providing three tiers of support
subscriptions and complete support for hardware and software. 
* Implemented 18 x 7 rotation to maximize client support coverage and
accommodate time zone differences.
* Successfully increased support revenue by 270% within first two years and
increased customer satisfaction by providing consistently high quality support
and rapid issue resolution. 
* Excelled in prior role with oneSystem as Installer / Trainer Project Manager.

**     ***     **

Prior experience as Director of Operations with Venture Horizon Corporation.

EDUCATIONAL BACKGROUND
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General Studies Coursework  *  SANTA BARBARA CITY COLLEGE - Santa Barbara, CA

TECHNICAL PROFICIENCIES
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Platforms: Windows 9x / SE / XP / Vista, Windows Server NT / 2003, Microsoft
Exchange Server, SCO OperServer 5, RedHat Linux, CentOS, Mac OS X
Tools: Microsoft Dynamics CRM 3.0, Microsoft Word, Excel, PowerPoint, Access,
Outlook, Visio, Project, Exchange, Works, QuickBooks Enterprise, ACT!,
Top-of-Mind, Adobe Illustrator, Photoshop, PageMaker, Micrografx Designer, Secure
CRT, CuteFTP, Remote Desktop, Norton Ghost, Norton Partition Magic, Norton
Internet Security, Symantec WinFax PRO