Christina A. Scott
842 West Sunset Blvd.
Hayward, Calif. 94541
Phone:  [Send email to request phone number] 58-3652
Email: [Send email using form at bottom]
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Objective:  To obtain a work from home position with a professional company
where use my skills performing customer service/virtual assisting and data
processing type work.


CUSTOMER SERVICE PROFESSIONAL

Profile
·  More than 6 years’ successful experience in customer service and support with
recognized strengths in account maintenance, problem-solving and troubleshooting,
planning/implementing proactive procedures and systems to avoid problems in the
first place.
·  Possess solid computer skills/Internet
·  Excellent working knowledge using Windows XP systems; Microsoft word,
Microsoft Excel, WordPerfect, CT Data Trac.
·  A team player, acknowledged as “Total Quality Customer Service
Professional.”
·  Develop plan, conduct audits and variance analyses, filings, maintain/update
accurate inventories.
Synopsis of Achievements
·  Increased customer service by 19%, from 72% to 91%.
·  Reactivated 9 key accounts ($253/year), utilizing persuasion/mediation
skills.
·  Proactive planning led to notable increase in morale in all departments.
·  Created customer satisfaction survey, drastically reducing potential
problems.
Skills
·  Excellent Organization Skills
·  Knowledge in a variety of software applications, MS Word, MS Excel,
WordPerfect Office 12, Imaging Professional, various internet applications, etc.

·  High level of energy and enthusiasm from the first call of the day to the
last
·  Able to dial by touch
·  Telephone Answering, 12-Line System
·  Skilled in the operation of personal computers running Windows operating
systems
·  Responsible for high volume data entry on new accounts
·  10-Key Calculator
·  Data Processing (use of various software programs to keep track of
information)
·  Proficient in the use of PC compatible computer, email and internet

Employment
History:
12/08 – 03/06/09	Sutherland Global Services       Rochester, NY
			Customer Service, Technical Support

05/08 – 02/23/09	Traverus Travels                    Allen, TX
			Home Base Travel Business

10/07 – 05/15/08	ASI Healthcare Inc.      Overland Park, KS	
			Human Resource

05/07 – 03/18/08	The Round Table Group Inc.        Chicago, IL
			Telecommuting data entry on assignments

01/06 – 11/08		www.workathomecareers.com        New York, NY
			Research & posting at home jobs

01/06 – 03/07		TDEC International                 Oakland, MD
			Input data coding

02/02 – 12/06		Wild World Importers           Newport, RI 
			Customer Service

01/00 – 02/02		JcPenny’s Regional Credit Office   Fremont, CA
			Data entry on new accounts/customer service

10/97 – 09/99		DataCorp Services                 Hayward, CA
			Data Entry/Customer Service

01/96 – 09/97		Axon Data Services                Hayward, CA
			Data entry on new accounts/customer service

References:		Available upon request.