Kimberley Ramos	Brentwood, CA 94513


[Send email using form at bottom]     Home / Cell:  [Send email to request phone number] 54-9685


PROFESSIONAL PROFILE

I am a highly competent, self motivated, team player with 10 years of experience
in Management, Collections and Customer Service.

Computer Program Knowledge: MS Office, AS400 system and some personal experience
with QuickBooks

Superior communication, interpersonal and public relations skills. Quickly
establish rapport, build credibility and maintain professional relationships with
persons of diverse socio-economic and cultural backgrounds and levels.  

Develop trust and confidence with clients and co-workers exhibited through
excellent follow – up, reliability and conscientious efforts.

Known for sound troubleshooting and problem solving skills with the ability to
accurately assess a situation and produce and implement an effective solution
with tact and professionalism and always eager to learn new aspects of any
business.

Well organized: recognized for ability to prioritize, coordinate and complete
multiple projects in timely and efficient manner.





EMPLOYMENT HISTORY

Bank of the West					        March 2008 – Sept. 2008
Consumer Collector					
Walnut Creek, CA  94597 			
•	Customer Service
•	Collection of 60-90 Day Delinquencies 
•	Collection of 30-60 Day Delinquencies
•	Prepare Repossession Summaries
•	Prepare Charge Off Summaries
•	Skip Tracing





EDCON Electric					August 2005 – October 2007
Office Manager					
Oakland, CA 510-851-0568 			
•	Answer phones
•	Prepared payroll to go to outsourced company
•	Enter receipts for end of year taxes as well as quarterly Board of
Equalization sales tax
•	Receivables
•	Payables
•	Banking
•	Employee expense reports
•	Manage all city license renewals
•	Maintain all business insurances

United Rentals					   August 2004 – August 2005
National Accounts – District Office		   
Dublin, Ca.   [Send email to request phone number] 33-7961
•	Same job duties as below but at the district level with “National Account”
Customers (customers with $500,000.00 or more in revenue a year)

United Rentals					        July 2000 – August 2004
Customer Service					        
Dublin, Ca.   [Send email to request phone number] 29-2980
•	Worked with contractors regarding billing disputes or mistakes. 
•	Booked equipment reservations 
•	wrote outgoing rental invoices
•	Dispatched 3-4 trucks 
•	Sold both new (custom ordered) or used equipment
•	Posted incoming payments to the accounts.
•	Back up Administrative Assistant and Accounts Payable
•	Build strong rapport, trust and confidence with customers’, Branch Managers,
Corporate office personnel, mechanics, yard personnel and collectors in the
credit office
•	Collected on NSF Checks, worked with our RISK Management and contractors
insurance companies for reimbursement on damaged or stolen equipment.  
•	Repossessions as needed
•	I have represented the company in small claims court
•	Review/Collect A/R aging, mainly 60-120 day past due 
•	Trained counter personnel on specific procedures for payment for bigger
accounts (i.e. PG&E)
•	Review and prepare accounts for outside collections as needed.
•	Oversaw the inventory both on a branch level as well as oversaw procedures and
discrepancies when corporate came in.
•	Made employee of the month 7 times in 5 years for achieving excellent customer
service in an efficient, timely manner as well as safety awards.

References and salary requirements upon request