PAMELA RANDLE
[Send email to request phone number] 72-8650
510-757-3675 (mobile)
[Send email using form at bottom]
SENIOR TECHNICAL WRITER/EDITOR
Ten plus years of technical writing and editing experience in enterprise
software, financial and other industries. Background includes:
• Writing complex technical guides and online help for system and database
administrator, end user and developer audience
• Performing structural, content, and copy editing on technical and corporate
documents.
• Working with Quality Assurance organizations to test and evaluate software
• Managing medium and large projects with minimal supervision
• Educating customers on software usage and best practices
Extensive experience in problem resolution and multi-level communications to
optimize organizational performance, project management and document process
improvement.
WORK EXPERIENCE
FRONTRANGE SOLUTIONS, INC Pleasanton, CA Nov. 2005-Feb. 2009
Senior Technical Writer
• Wrote and edited online and printed technical guides at the development,
administrator, and end user levels for an enterprise database software company.
Documented enterprise activities such as sales, marketing, contacts and
activities, forecasting and fulfillment.
• Created all deliverables including online help and use case studies. Primary
tools for writing and editing included FrameMaker 7.1, WebWorks, and RoboHelp.
• Supported several product lines, each with a minimum of four deliverables,
simultaneously.
• Performed all levels of edits on technical documents, all types of user
guides, online help and Web pages. Also edited screen components, error messages
and system messages.
• Managed and tracked all phases of researching, writing, and producing multiple
projects.
• Performed application development testing and QA testing.
• Participated in and led team functions and customer demonstrations.
SIEBEL SYSTEMS, INC Emeryville, CA May 2000-July 2005
Senior Technical Editor/Writer
• Wrote and edited all phases of new and existing technical guides and online
help from document plan through final product for CRM software. Audience included
system and database administrators, application developers, and end users. Used
FrameMaker, Adobe Acrobat and Word as primary publishing tools.
• Performed all levels of edits, including structural, content and copy editing
on technical guides, online help, and corporate communications. Experience
included online and redline editing.
• Managed and tracked multiple writing and editing projects using project
management software.
• Participated in and facilitated team functions, including creating and
improving document process, creating document standards, testing publishing
software tools, and providing training for new writers and editors.
• Interacted with customers to provide solutions to documentation issues and
participated in demos for prospective customers.
AGAIN TECHNOLOGIES, San Mateo, CA
June 1999-May 2000
Technical Writer/Editor
• Developed comprehensive online documentation and Web content for incentive
compensation software and functioned as the Documentation department for the
company. Audience included system administrators and online users.
• Wrote and edited marketing material, press releases and internal
documentation.
• Analyzed and assessed documentation requirements and processes.
SYSTEMS SUPPORT TECHNOLOGY, San Francisco, CA May 1999-July 1999
Consultant, Project Manager/Writer
• Developed, wrote and edited content for Operations disaster recovery
documentation for tenants at Sony Metreon Center in San Francisco, CA. Audience
for documentation included computer systems teams and various local government
offices.
• Managed the remote writers on the project. Experience included final editing
and production on documents, status meetings with project managers, and project
budget tracking.
INTERIM TECHNOLOGY GROUP, San Francisco, CA Nov. 1998-April 1999
Consultant, Sr. Technical Writer
• Wrote and edited procedural documentation for non-technical end users.
Experience included documenting Oracle-based distribution and inventory system
for Sony PlayStation.
• Analyzed documentation and training requirements based on experience-level of
documentation audience.
CAPITAL GROUP, INC Brea, CA Aug. 1992-Nov. 1998
Technical Writer
• Researched, wrote and edited documentation for end users of customized
financial software. Audience for documentation included financial analysts,
portfolio managers and Financial Operations administrators.
• Wrote, edited and compiled online RoboHelp help files.
• Trained portfolio managers and executive staff to use MIS software in European
offices.
COMPUTER SKILLS
• FrameMaker 7.1 • Perforce
• Adobe Products • RoboHelp
• Microsoft Word • Siebel CRM Products/Tools
• Microsoft Project • SnagIt
• Microsoft SQL • WebWorks
EDUCATION/TRAINNG
B.S. Journalism, Boston University
• HTML Basics
• Introduction to Internationalism and Localization
• Siebel Business Essentials
• FrontRange Solutions HEAT Products
REFERENCES
Excellent references available upon request.
Writing samples available upon request.
|
