April Black							              678-353-9439              2030 Elm Leaf Court,
Santa Clara, Ca 95050	                                   [Send email using form
at bottom]


Objective:  To obtain an Administrative/Customer Service Representative position


Summary of Qualifications:
•	Microsoft Office, Outlook, Power Point, Word, Excel		
•	Business Development through cold calling via ACT client management software,
telephone and business to business
•	Typing of 67 wpm with 99% accuracy
•	Medical Terminology Certificate
•	Multi-line telephone system
•	Excellent verbal, written, and interpersonal skills  
•	Professional with the ability to handle confidential information
•	Abilility to handle multiple tasks and meet deadlines	
•	Prioritizes, identifies and completes tasks; goal driven
								
Professional Experience:
Account Executive/Customer Service Representative
Tag Signs, Inc.  Alpharetta, GA                                           
Employed from  3/08-1/09
•	Increased new personal business from 0 clients to over 200 recurring clients.
•	Cultivate client relationships to better understand their needs while acting
in the best interest of the company.
•	Working with clients to better understand their business goals and objectives
to provide solutions that meet or exceed their expectations.
•	Develop relationships and networks with corporate level and C-level management
to expand contacts and generate new business.
•	Telemarketing via telephone and internet research 

Inside Sales/Customer Service Representative
Olympic Kilns, Flowery Branch, GA				Employed from 10/03-3/08
•	Negotiated company discounts with freight carriers
•	Sold to walk in and telephone customers
•	Solicited new business from existing distributors via telephone and internet
•	Telemarketing via telephone and internet research
•	Technical support for product the company manufactured.    

Account Executive/Customer Service Representative
Cartridge World, Duluth, GA					    Employed from 7/06-3-07
•	Increased personal business beginning with 0 clients to over 400 recurring
clients. Clients to include schools, government, large, medium, and small size
businesses.  
•	Increased retail store revenue by average of 20% on a monthly basis.
•	Develop relationships and networks with corporate level and C-level management
to expand contacts and generate new business.
•	Cultivate client relationships to better understand their needs while acting
in the best interest of the company.
•	Providing solutions to meet and exceed client expectations.
•	Telemarketing via telephone and internet research