DENA M. MOY 
3868 Caminito de Tatan 
San Diego CA 92111 
619.992.8580 
E-mail: DenaMoy@HotMail.Com 


OBJECTIVE 
To obtain a full or part time position with a dynamic company that offers
professional growth and advancement potential.

WORK HISTORY 
1/09-present Seasonal Sales, ProFlowers, 4562 Alvarado Cyn Rd #B SD, CA 92120
619-528-4888                                       
Processed inbound calls for sales and service of premium botanicals.

5/05-present eBay Sales
6/06-6/07 Tech Associate & Trainer, United HealthCare San Diego - POB 1459
Minneapolis MN 55440,  800-561-0861
Solved hardware & software cases.  Performed routine maintenance of systems,
generated scheduled analysis and one-offs.  Trained  SD County employees in
proprietary application InSyst.
3/02-2/04 Application Support Tech, TeleTech - Newgen San Diego - 9197 South
Peoria St, Englewood, CO 80112 ,  800-835-3832
Provided level II support of escalated hardware & software trouble reports
Analyzed data for development recommendations. Wrote training & process
documentation. Utilized: ProComm Plus, CLARIFY, Windows 2000 Professional and
Server, UNIX Solaris Operation. 

8/01-3/02 Help Desk Operator, TeleTech - Percepta San Diego - 9197 South Peoria
St, Englewood, CO 80112 ,  800-835-3832
Expedited in providing solutions to user/hardware/software concerns of Ford
Motor Co dealerships. 

5/01-6/01 Jr. NOC Admin (intern), WebSideStory, Inc. San Diego, CA 
Monitoring of enterprise sites for availability .  Troubleshooting of access
irregularities 

4/97-2/98 Field Coordinator, Ferrell Construction Mgmt. San Diego, CA 
Responsible for Budget Projection/Management ($1 million+).
Architectural/Technical Blueprints, Code compliance . 

8/96-4/97 Leasing Agent, ISS San Diego, CA 

5/94-6/96 Facilities Manager, Dominican College San Rafael, CA 
Institutional restorations, repairs, and maintenance + other capital expenses.
Staff Supervision (13+ staff), Read Architectural/Technical Blueprints. 

6/93-5/94 Project Consultant, Starving Plumbers Larkspur, CA 
Kitchen & Bath sales and remodeling. Scheduling of trade workers. 

8/89-9/92 Office Manager, ESCO Electric Lafayette, CA 

3/87-8/89 Facilities Coordinator,  General Instrument San Diego, CA 
Coordination of staff moves (200+ employees), Space planning, 
Telecom upgrades 

EDUCATION 
1/01-6/01 Networking Technology Certificate, United Education Institute San
Diego, CA Graduation: 06/01, Perfect Attendance Awards, Student of the Month
Award 
10/95-12/95 Certification as TUTOR for English as a second language,  Marin
Literacy Program San Rafael, CA