Therese (There) White
[Send email using form at bottom]
[Send email to request phone number] 86-8181
OBJECTIVE
Contribute my expertise and experience as a trainer, helpdesk technician, writer
and graphic artist skills, to the overall success of your company
SUMMARY
* Professional trainer with solid background in training in classroom,
individual sessions and webinars, for all levels of users
* Expertise in MS Office 2000, 2003 and 2007, including Word, Excel, Outlook,
PowerPoint, Access, as well as independent legal applications and multi-media
software
* Strong Helpdesk experience and customer service skills
* Highly proficient technical writer of reference guides, training tips and
articles
* Graphic arts experience in Photoshop, Corel Paint Shop Pro, Flash and Anime
Studio Pro
* Access database, forms, queries, and report (creation and modification)
* Web page development and modification in layout, HTML, CSS styles;
•Dreamweaver, Front Page
* Strong in multi-tasking, learning and adapting to new software quickly
* Highly collaborative and interpersonal skills; ideal team player with strong
verbal communications and writing abilities
* Dynamic in client relations and concepts geared to the client's
specifications, employing both professional and artistic media
* Accustomed to deadline-driven environments
EXPERIENCE
Trainer/Helpdesk/Web and Graphic Designer, Technical Writer
Liner Grode Stein et al LLP
9/2008 – 7/2009
* Provided new hire training, topic training in classroom, customized individual
sessions and webinars, daily, firm wide; provided cross training to Helpdesk
Department, improved software skills by 95%; improved firm-wide software
techniques for both offices, in software proficiency and best practices by 90%
* Answered Helpdesk calls and emails, resolving training-related, hardware and
software error tickets
* Created reference guides, exercises and emailed training tips with written and
visual instructions, weekly and daily, in response to telephone calls and emails
* Developed 100% of the Knowledge TrackIt! User database, providing visual and
written instructions for software techniques and fixing errors
* Updated and created 25-35% of firm-Word template content, monthly and
quarterly
* Intranet webmaster, adding and modifying page layout, navigation, background
and code, light editing of ASP and java script, in Dreamweaver; promoted
firm-wide best practices and updates regularly, improving user knowledge by 100%
* Replaced intranet side navigation, background, and top navigation, for the
firm intranet, to improve functionality and ease of view
* Implemented script for new html intranet page content, which allows users to
display or hide the paragraph associated with the heading
* Designed visual banners for the firm’s intranet, edited attorney photos for
bios and firm business cards; produced innovative Flash slide shows
* Created and modified the Access offsite inventory database as well as fill-in
forms, switchboard, queries and reports, added database splitting for multiple
users to use the database simultaneously, increasing productivity by 75%, and
database stability by 100%
Technical Trainer II
DLA Piper LLP
10/2007 – 9/2008
* Performed new hire, software techniques and roll-out training on proprietary
software, intranet applications and hardware, including Blackberries and Cisco
VoiP telephones in classroom, individual sessions and firm-wide (national)
webinars
* Provided sample exercises and instructions on software techniques for
end-users
* Supplied Train-The-Trainer webinar on how to use UnversitySite, the firm’s
Learning Management system; created the UniversitySite Training reference guide
for the Training team and modified it as a team within the Training group’s
University team
* Assisted in special projects, including beta-testing of Microsoft Word 2007,
reviewing errors and generating a report monthly to the firm-wide Training team
* Assisted Los Angeles’ Helpdesk, as needed, including cross-training
Trainer/Helpdesk
Katten Muchin Rosenman LLP
10/2006 – 10/2007
* Performed all training, classroom and customized individual sessions on legal
applications, Microsoft software, roll-outs, upgrades, telephone usage, firm
procedures and best practices for beginning to advanced users, weekly and daily,
as requested
* Provided reference materials and exercises to enhance the student’s ability to
retain and apply newly learned skills
* Answered Helpdesk telephone calls, emails and tickets for training and
software/hardware error issues
* Answered after-hours Helpdesk calls and emails on a rotating basis, resolving
software issues
* Beta-tested new applications and provided a report on the findings
* Assisted training curriculum development via presentations, creating
instructional and graphics documentation and organized class outlines, manuals
and quick reference cards for the Century City office
Trainer/Helpdesk/Word Processing Manager
Reed Smith LLP
7/2003 – 10/2006
* Trained new hires and staff in legal and Microsoft applications in classroom,
one-to-one sessions and webinars for the Los Angeles and Century City offices
* Completed video conference set-up, weekly
* Furnished Helpdesk support and after-hours support on a rotating basis, via
telephone; floor support, Blackberry and Heat tickets, diagnosing software;
hardware and Blackberry issues
* Assisted in software beta-testing and testing hybrid desktops in a virtual
environment
* Downloaded software to users
* Replaced toner in HP printers and performed maintenance
* Replaced/Installed hardware, included imaging and configuration of laptops
* Supervised Text Processing department work flow and designated daily projects
* Created/edited legal documentation, including agreements, pleadings, letters
and other forms, with use of MacPac, Word and Word Perfect conversion, Table of
Contents, Table of Authorities, Cross Referencing, Letter Merges, Style format
and more
* Built Power Point presentations, adding animation, sound and movie files
* Utilized Adobe Acrobat and OmniPage to scan and convert PDF, TIFF, and other
graphics
* Revised and created Excel spreadsheets; converted LawCruit and databases in
Concordance for Excel usage
* Transcribed attorney dictation including letters, depositions and manuscripts
Word Processor/Manager/Helpdesk/Trainer
Kent Daniels Agency
3/2003 – 7/2003; 10/1998 – 2/2002
* Coordinated and assisted client’s Word Processing department workflow and
staff projects
* Provided helpdesk and trained in the Microsoft Office Suite and legal
applications
* Performed Word Processing, graphic arts and transcription
Self-Employed Consultant
1992 – Present
* Author of "Mosaics," 10/31/2008, micro-short stories, fiction
* Professional blogger on video games, television series, movies and provide
entertaining blogs on California unemployment information
* Designed and modified client’s web pages via client’s software (Dreamweaver
and FrontPage), editing code and layout, inserting sound, movie files, and
converting movie formats
* Contributed to the print and graphic design needs of the client. Work
required Photoshop and light Illustrator; created logos, flyers, and ads with
Photoshop for clients
* Light Flash animation and Anime Studio Pro performed, combining creating
hand-drawn objects, movement and adding music and audio files
* Software training in Microsoft Word, Excel, Outlook, PowerPoint, Dreamweaver
and Photoshop, In Mac and PC platforms
* Consultant services supplied to music studio professionals and individual
businesses
* Music composer, singer, playwright, and actress, performing in Los Angeles
theater and clubs
SOFTWARE KNOWLEDGE
Mac and PC Platforms
* Operating Systems: Vista; Windows XP; 2000; ME; NT; 98; 95; DOS
* Document Management: DOCS Open (Hummingbird); PC Docs Classic; iManage;
FileSite/WorkSite/Desksite; SoftSolutions
* Word Processing: Microsoft Word; WordPerfect; Deal Proof; Payne Word Modules
* Adobe Master Suite, including Professional; Standard; InDesign; LiveCycle;
Illustrator; Photoshop; Fireworks; Flash; Captivate; Dreamweaver; Media Encoder;
etc.
* Animation: Anime Studio Pro
* Presentation: PowerPoint; Swish; Visio
* Video Editing: PremierePro; VegasPro
* Contact Managers: Interaction; Outlook; Genifax; RightFax Utility;
InterAction
* Spreadsheet/Database: Excel; Quattro Pro; Access; dBase; Paradox; LawCruit
* Litigation Tools: Full Authority; Best Authority; BAJI Instructions; Legal
Solutions; Forms Workflow; Summation; Concordance; Sanction
* Internet/Remote: Firm Intranet; Internet; Citrix; SecureRemote; iPass
* Legal Software: MacPac; iCreate; DocXTools; Workshare; DeltaView SoftWise
DocXchange; McAfee VirusScan; Norton AntiVirus; Payne Consulting Group Package;
Compare Rite; Metadata; Mailroom; STP (Source Time Professional Timekeeping);
LiveNote; Trial Graphix; Ceridian Timecard; Veritas; Altiris Client; Neighborhood
Agent; HotDocs; Cora Chang templates
* Website Development: Dreamweaver; Front Page
* Programming: Macros (VBA in Microsoft Word); FoxPro; Access
* Time Tracking: Elite; WebView
* Helpdesk Ticket Tracking: TrackIt!; HEAT; GWI Tracking; Remedy
* eLearning: UniversitySite/InstructorSite
* Webinar and Teleconference Software: Global Crossing; NetMeeting;
LiveMeeting; Polycom; Cisco VoIP IP Communicator; WebEx; Gotomeeting; Polycom
(Global Crossing)
* Miscellaneous: Roxio CD Creator; WinDVD; Kronos; Cisco IP Communicator;
SnagIt; PeopleSoft; Systems Management Server; Blackberry; Projectors; Polycom
Videoconference Camera; Polycom Audio Conference Telephone; Equitrac; Macs; HP
and Dell laptops; desktops; printers; scanners; monitors; mice; keyboards;
switches; back-up tape server; jump drives; zip drives; external (iOmega) hard
drives
* Telephone Software: Cisco VoIP
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