VICTOR XIONG
1116 Hillery Way, Alameda, CA 94502 Home:  [Send email to request phone number] 65.6657 Cell: 415.672.9537 
PRIVATE BANK MANAGER / WEALTH MANAGEMENT MANAGER

PROFESSIONAL SUMMARY

Expert in: Financial Services ~ Trading Operations ~ Risk Management

Versatile, dynamic professional with proven ability to lead the world's largest
financial services companies in managing affluent client-invested assets,
increasing profitability, and driving long- and short-term strategies.
Outstanding analytical and communicative skills with keen ability to negotiate
long-lasting partnerships and alliances. Hands-on leader who excels at guiding
team's ability to provide comprehensive financial planning capabilities through
assessing needs, identifying opportunities, and recommending financial solutions.
Strategic problem-solver who envisions smart solutions and executes with urgency
across all levels of the organization.

CORE COMPETENCIES

Regulatory Compliance ~ New Business Development ~ Operational Streamlining ~
Change Management ~ Business Planning
Relationship Building ~ Team Development & Leadership ~ Training & Development ~
Call Center Management ~ Auditing
Business Planning & Development ~ Staff Management ~ IT-Business Alignment ~ P&L
Management ~ Client Relations
Emerging Technologies ~ International Business ~ Project Management ~ Workforce
Planning ~ Government Relations

PROFESSIONAL EXPERIENCE

UBS FINANCIAL SERVICES, San Francisco, CA 2008 - 2010
Global financial services company and one of the world's leading wealth
managers.
Associate Director Operations Manager, International Division

Oversee day-to-day operations of $10M branch office that manages more than $1.8B
in client-invested assets. Lead team of 11 direct reports to increase
profitability, drive long- and short-term strategy, ensure compliance, and
mitigate risk as well as assist dedicated financial advisors. Review and
authorize all trading-related activities, minimize and resolve trading errors,
and control losses. Monitor client communications and account activities to
eradicate inappropriate trading activities, such as unsuitable client portfolio
holding and trading and money laundering.

Key Achievements

* Eliminate more than 85% of trading errors and significantly lower branch
office losses through personal efforts to streamline processes, improve
communications, and implement continuous training programs.
* Ensure compliant operations, achieving two consecutive annual audits with no
major regulatory errors.

BANK OF AMERICA, San Francisco, CA 2006 - 2008
The largest consumer bank in the U.S., generating annual revenue of more than
$120B.
Vice President Contact Center Site Leader (International Private Bank)

Drove superior client relations for internal and external international private
clients, ensuring all operation activities were completed to client's
satisfaction, while adhering to strict cost objectives and corporate policies.
Devised and implemented strategies to align policies and procedures with
top-level corporate initiatives. Monitored client service tickets, timeliness and
quality of partner contributions, disbursements, and wire transfers to maximize
compliance with government regulations, business partnership agreements, and
company performance standards. Directly supervised six managers and 11 banking
specialists, providing coaching and mentoring to team.

Key Achievements

* Managed a support center for private bank clients with $3B in client assets.
* Transitioned $250M in international client revenues to strategic partners to
enhance premium revenues while surpassing divestiture program goals.
VICTOR XIONG PAGE TWO

CHARLES SCHWAB, San Francisco 2005 - 2006
Publicly held brokerage and banking house with annual revenue exceeding $4.2B.
Risk Analyst

Ensured compliance with regulations and company policies as well as minimized
delays or inaccuracies through extensive review of mutual fund trades.
Identified, categorized, and resolved system problems, trading issues, and other
compliance aberrations. Developed and deployed new business solutions and
maintenance initiatives as key member of project team. Presented trading metrics,
analysis, and recommendations to senior management.

Key Achievements

* Achieved 100% compliance rate on all mutual fund transactions.
* Diminished operational interruptions during system shutdowns by ensuring all
mutual fund trades were completed on time and without errors.

AT&T, San Francisco, CA 2001 - 2005
Ranked among world's largest telecommunications firms with more than $123B in
annual revenue.
Business Support Office Coach/Manager

Led and mentored 22-member throughout daily customer service call center
operations. Provided immediate, positive impact on company's bottom line through
optimizing service levels and increasing customer satisfaction within government
agency areas such as: Healthcare, education, and administration. Achieved project
objectives while satisfying stringent regulatory requirements. Worked directly
with IT function to identify emerging technology solutions, streamline
procedures, and strengthen technical support. Contributed to all stages of SAP
system development lifecycle and deployment.

Key Achievement

* Delivered 100% of projects on time or ahead of schedule to surpass annual
sales growth objectives.
* Cultivated profitable business and support relationships with major clients
such as: California Governor's Office and Los Angeles Unified School District, as
well as more than 450 state government entities.

PREVIOUS EXPERIENCE

AT&T, San Francisco, CA 
Business Service Representative

* Consistently ranked among top 5% of sales personnel annually and quarterly.
* Leveraged fluency in Mandarin and Cantonese to improve service to
Chinese-speaking businesspersons.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Master's in Enterprise Systems Management, Golden Gate University, San
Francisco, CA

Bachelor's in Business Administration, San Francisco State University, San
Francisco, CA

* Licenses, Series 7, 9, 10, and 66.
* Financial Industry Regulatory Authority (FINRA)