Brenda Hamlin
356 FLAGSTONE CIR
SUISUN CITY, CA 94585

Tel:  [Send email to request phone number] 29-8659

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OBJECTIVE
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Secure a position in the financial service industry which best utilizes my
background in the customer service/bank operations environment.

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EDUCATION
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1973 Business Major
A.A. Degree pending - City College of San Francisco, San Francisco , CA

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PROFESSIONAL EXPERIENCE
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9/2007 - 5/2010
Valley Staffing Services Vacaville, CA

Office Assistant
This position is responsible for the receiving, screening, data entry,
processing, shipping and prescription eyewear for medicare patients. Receives
incoming doctor prescription forms and scanning of prescriptions for delivery
services, screens prescriptions, for medicare patients. Handling of customer
service telephone calls, returns doctor inquiries and initiates contact with
optometric offices to obtain missing prescriptions information of orders and
selling eyewear to the medicare patients. This position is with The California
Department of Corrections with The State of California

8/1976 - 8/2006
Bank of America NT & SA Concord, , CA

Wire Transfer -Customer Service Customer Service Officer
Resolved both generic and complex investigation cases associated with payments
processed by Bank of America's wire transfer systems. Given the high value/time
critical
nature of the transactions involved in these investigations, it was imperative
that resolution action be taken quickly and accurately to mitigate any financial
risk to the Bank and to ensure customer satisfaction is achieved. I interfaced
with various levels of both internal and external customers including consumer
banking clients, corresponding financial institutions, and representative from
various lines of business including global treasury service, trade finance and
mortgage banking. Delivery channel for queries received consisted of both phone
calls and electronic messaging systems. As a result, good written and verbal
communications skills were imperative.

Position required full understanding of the payment messaging systems (both
domestic and international) and the ability to access and retrieve information
from multiple account application systems. I independently updated, documented
and closed cases on the investigative Case Management System and handling of
fraud prevention problems. 

Responsibilities includes authorizing corrective transactions and payments,
issuing authenticated messages to appropriate parties to advise them of action
taken, processing of foreign currency adjustments, investigation of both
compensation 
requests and possible loss scenarios. Analyzed root cause of repetitive errors
to determine if corrective action needed to be addressed either through system
upgrades or individual performance issues at the operations level. Ensured that
efforts met both 
productivity and quality assurance standards established by management.

In addition to the above day to day responsibilities, I was also involved in
ongoing user 
acceptance testing on Case Management System enhancements. 

8/1976 - 8/1996
Bank of America NT & SA San Francisco,, CA

Domestic Money Transfer Customer Service Representative
General office experience which resulted in escalating levels of responsibility
from general clerical work to corporate officer level of responsibilities. This
includes reconcilement of general ledger and correspondent bank accounts,
execution of corrective transactions, working with customer accounts to resolve
routine to moderately complex inquiries. 

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PROFESSIONAL AFFILIATIONS
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AWARDS 
1999: Execution of End-To-End Excellence Award Winner
2004: Spirit Award Winner (1st Quarter)
2005: Spirit Award Winner (3rd Quarter) 

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