EMAIL: 1Professional.Manager@gmail.com

11 years Management experience
Business Consulting * Professional Services
Program Management * Project Management

Key Industry Focus Areas:
Banking, Insurance
Computer Hardware, E-Business, Engineering, High-Tech, Software, Web
Consulting Services, Managed Services, Professional Services, Sales
Healthcare

Own highly visible programs deploying products seamlessly with transparency

Solid customer service, communications, analysis, planning & organization
skills

Results-Oriented, Managed Strategy, Resources, Services & Solutions Planning,
Statement of Work Execution, $10M+/- budgets, Profit & Loss, Cost & Expenses

Simultaneously handled client engagement expectations, relationships & delivery,
status reporting, financial risk & impact of change; Program performance metrics
& compliance achieving verifiable business results

Initiate & gather product requirements, define product roadmaps & plans
sequencing milestones, phases & tasks

Design product solutions & enhancements partnered with OEM Sales, R&D Research &
Development Architects & Engineering

Present overall value proposition, statement of work, milestone deliverables &
integrated plans; Review process, workflows, gap analysis, financials, issues,
risks, constraints, change management procedures, organization chart with team
roles & responsibilities for customer approval

Clarify priorities & optimal use of shared resources 

Maximize bottom line effectiveness constantly improving processes & quality

Communicate & document program status reports to steering committees, business
partners, executives, management sponsors & stakeholders

Lead several global teams, Supervise workstreams – Analytics & Finance
Specialists, Application Coordinators, Database & Software, Business Process &
Technical experts, Contractors, Designers, Developers & Engineers, Product
Development, Release & Project Managers, Senior Analysts, SME Architects

Manage 3rd party vendors, procurement, staff augmentation; Primary customer
interface for vendor escalation, contract management, purchasing approval, IHV &
ISV partners, programs & incentives; facilitated maintenance & interrelated
service provider support services
 
Responsive, solved problems, complaints & issues, completed delivery sign-off

Management Skills & Program Scope included:

.Com Consulting
Accounting
AGILE RAD RUP CMMI Six Sigma PMI PMBOK SCRUM Waterfall SDLC SIPOC DMAIC DMADV
Analytical
API Interfaces UI GUI
Application Development
Application Migration
Architecture
ARP ADP
AS/400 eServer iSeries
ASP.net
Assessments 
Asset Management
Automated Tools
B2B B2Bi B2C B2E E-Business E-Commerce
Back Office Automation 
BCM Business Continuity Management 
BEA WebLogic
BI Business Intelligence, Analytics, Portals
Billing 
BMC Marimba Remedy
BOM Bill of Materials 
Budget Management – Capital & Operations 
Build Install Software Hardware OS
Business Analysis 
Business Case
Business Consolidation
Business Consulting Manager
Business Process Engineering
Business Process Management BPM EPM
Business Process Manager
Business Productivity Software
Business Requirements Management
Business Services
Business Systems Development, Systems Integration, System Retirement
Cable Power Circuit HVAC UPS Rack Conduit Installations
Capacity Planning, Optimization
Central Repository * Collaboration Work Space
Change Control * Change Management
Checkpoint Firewall
Cisco Products - Routers Switches VoIP TelePresence
Citrix
Clinical Systems
CLM Customer Lifecycle Management
Co-Location Hosting AIP ASP ISP MSP
Commercial Products & Services
Competitor Research
Compliance GLBA Sarbanes-Oxley SOX COBIT COSO PCI DSS HIPAA FDA ERES SAS70
Configuration Management
Conflict Management
Consolidate Packaging Programs, Industrialize Packaging Process
Constraints - Scope | Schedule | Cost
Consulting Manager
Content Management
Contingency Response Plan, BCP Business Continuity Plan Policy
Contract Management
Conversions, Transfer, Turnover
Corporate Real Estate CRE, Facilities, New, Expansion, Move, Closure,
Relocation
Corporate Systems - Distributed Architecture
Cost Benefit Analysis: TCO, Cost estimates, Benefit Realization, ROI
COTS Commercial off the shelf Products, Packaged Applications, Customizations 
CRM & ERP Implementation
Customer Call Center * Contact Center
Customer Demand Forecasting 
Dashboards | Roadmaps | White Papers | Release Notes | Scorecards | Diagrams
Data Center – New, Build, Move, Transition, Consolidate
Data Governance, Data Management, Data Quality
Data Migration
Database Design, Database Development & Upgrades
DC Data Center Projects
Dell HP IBM SUN
Digital Media
Disaster Recovery
Document Management
Documentum Interwoven
E1 T1 T3
ECM
eDMS
E-Fax
EMAIL Upgrade
Engagement Manager - Client Facing - Account Manager
Engineering Program Manager
Enterprise Change Request
Enterprise Software
E-Payment 
EPIC Prelude Cadence Resolute ADT 
E-Services
EVM
Fiber Optic Cabling CAT5
Financial Modeling
Financial Systems
Gateways Bridges
Global Business Operations
Global Marketing Projects
Green Technology
Hardware Installations * Hardware Appliances
Help Desk 
Hiring Manager, Hire / Fire / Train / Appraise Performance / Incentives
Hospital Information Systems | Health Care
HRIS HRMS 
IBM AIX P-series Tivoli Netcool WebSphere MQ Series
Imaging & Scanning
Informatics
Internet Applications
Internetworking
Inventory (Assets & Spares) 
IS Information Systems
Issues Management & tracking
ISV IHV Partner Alliances
IT Services
ITIL ITSM
ITPC IT Planning & Controls
IVRU CTI CRC ACD ERS Voicemail IP Telephony
J2ME Brew Mobile IP WAP WTLS WAE WSL WISP WSP GPRS GSM LBS WLAN Wireless
Java beans J2EE JavaScript JSP JIS EJB
Kiosk
Lab Testing - Product Compatibility & Interoperability 
LAMP Linux Apache MySQL PHP/Perl/Python
LAN WAN MAN SER NER VLAN
Legacy Systems, Client Server
License Metering
LOB Line of business portals - internet, intranet, extranet
Localization
Logistics & distribution
Mainframe IBM 3090 MVS/XA CICS RACF ISPF TSO zOS DB2 JCL VTAM/NCP
Managed Care
Managed Security Service Provider MSSP
Managed Services
Management Consulting
Marketing Program Manager
Medical Records EMR
Mercury
Merger & Acquisition M&A
Microsoft Productivity Software
Microsoft Project Server
Middleware WebMethods
MMIS
Money Transfer, Bank Transaction Processing
MPLS ATM Ethernet Frame Relay
MS .NET MOF MSF
MS Excel
MS Office 2003 2007 Tools
MS Outlook
MS PowerPoint
MS SharePoint MOSS
MS Word
Multimedia
NetBackup
Network Management
Network Security, Firewall, DMZ, IDS, Modem, HP VMS Server Upgrades
Novell Netware IPX/SPX
NTDS AD Active Directory
N-tier architecture & SNA
On Demand Hosting Services * Cloud Computing * SaaS * Applications
OO OOA OOD UML Process Modeling * Use case
Open Source Systems
Oracle O/RDBMS OEM EM
Order Management & Provisioning
Organizational Change Management OCM
Packaged Technologies
PBX Switch AT&T IXC Avaya Nortel Siemens Verizon Sprint CLEC 3G CMS DS1 DS3
Performance Measurements KGI KPI Metrics RACI Matrix
Peripherals
Phase Gate | Stage Gate review, process & approval
PL/SQL Stored Procedures
Planner
Planview Oracle HP PPM tools
PMIS
PMO Manager, Global EPMO
PMO Repository * Collaboration Work Space * Livelink * Wiki
PMP PgMP
Policies & Procedures
Post Knowledge Transfer, Quality audit, Lessons learned, Project closure
Practice Management & Professional Services Methodology
Process Integration, PIM Process Improvements Model, Process Mapping 
Procurement | Evaluation | Selection | Pricing | Negotiation | Purchasing
Product Integration * Product Development
Product Launch GTM
Product Manager PRD MRD PLM PDLM PLC PDM PDLC
Professional Services Project Manager
Program Coordinator
Program Governance
Program Management
Program Planning
Program Portfolio Management
Program Risk
Project Accounting
Project Coordinator * Program Coordination * Facilitation * Liaison
Project Engineer
Project Leader
Project Management Process & Life Cycle Methodology
Project Planning
Protocols
Prototype Design Concept, Development, Beta
PSM Product Service Manager
QM Quality Management QMO * QA * QC Quality Control
QOS TQM
Rationalization
Records Management
Re-Design, Customized Enhancements
Relationship Management
Remote Site Management 
Research Products, Trends & Emerging Technology
Resource Manager
Retail E-Tailer * POS Systems
Revenue Profit & Loss
RFP RFQ RFI
Risk Management, Qualitative & Quantitative Analysis, Mitigation & Response
Plan
Rollouts - Local Regional National International
SaaS Software as a Service
Safety
Sales & Marketing Support
SAN|NAS Storage HBA RAID EMC Hitachi StorEdge
SAP Business All-in-One, Business Suite, Best-Run Now, SAP R/3 mySAP NetWeaver
Scope Management
Security Intrusion Risk Response & Procedures by Severity, Training
Senior Program Manager
Server Deployment
Service Level Agreements SLA SLM Service Level Management
Service Oriented Architecture SOA
Simulation
Site Surveys
SMS IM MMS MOM IVR
SNMP RMON
SOA SOAP ActiveX
SOC
Software Development
Software Packaging
Software Upgrade
Solaris UNIX iPlanet Sun Fire Enterprise Server E10K E4500 Ultra Netra
SONET OC-X PSTN POTS Analog Digital ISDN DS1 T1 DS3 T3
SOW Statement of Work, Time & Materials/Fixed cost, Contract Proposals,
Estimates
Spend Management
SPOC Single Point of Contact
SQL Server
Sr. Project Manager
SSL
SSO Single sign-on * IDM Identity Management
Staff Augmentation
Strategic Sourcing * E-Procurement
Strategy & Innovation
Structured Framework & Process Control
Supply & Demand Planning
TCP/IP UDP ICMP
Telecommunications | Data/Voice/Video
Test Lead, Test planning, Scripts, Regression Testing, UAT User Acceptance
Time Management
Timelines
TPV Third Party Vendor
Training * E-Learning * KM Knowledge Management
Unified Communications
Upgrades – Application Software OS Hardware Windows Desktop Laptop Server 
User Experience
Vendor Contracts
Vendor Management * 3rd party vendors * Outsourcing * Supplier Management
Veritas NetBackup / Archive / Restore
Version & Wave Release Manager
Video Conferencing
Virtualization
Visio
VMS
Vmware, VSE
Vortal
VOS OS Stratus Continuum
VPN IPsec
WBS OBS GANTT Workflow White Papers
Web Analytics, Web Mining
Web Development, Web Products
Web Hosting * Web Services
Web Presentations, Meetings, Training – WebEX, Intranet, Wiki, TelePresence
tools