Amy McGowan- 

 Summary of Qualifications:
 * Strong background in many areas, including management, Operations, staff
training and development.
Accounting, sales merchandising, customer service, public and private
relations.
 * Knowledge of computers, working various programs proprietary, fast learner,
windows, IBMPC, Macintosh, Micro soft word, outlook, and others. Obtained many
accolades for contribution to company' objectives.
 * Detailed oriented, results oriented, with ability to see assignment to
successful completion.
 * Excellent organizational, communication and people skills. Excellent training
and managerial skills.
 * Wrote business letters, company correspondence, and budget request, western
Union, loans, and cash management.
All areas of operations, management including project management. Worked with
Fortune 500 Companies.
 * Inside sales, outside sales, ten key, proficient in, Microsoft word, quick
books, AP/AR, excel.
 * Strong phone skills, over five years call center experience, general human
resource skills. Consultative sales.
 * Successful completion of internship of management for the actor, studied TV
and Film.
 * Online marketing and the implementing of the rules, enforcing compliance to
realtors and brokers.

Work Experience:

Realtor.com, Move Inc.com, Westlake, CA
Online marketing consultant / Account executive:
August 2009-Current

T he position consists of generating new client acquisitions through new and
current product offerings within an assigned Territory and Book of Business.
Setting phone appointments, performing internet-based product demonstrations and
providing customer follow up. Handle and process orders, conduct customer
education, document expectations and outcomes, handle and resolve
problems/complaints, and collect overdue receivables and payables. Primarily
business to business communication, deadlines, met quota's best month 178% over
the required quota. Fast-paced, dynamic work environment.Networking. More call
center experience.

Cross Check Inc: Glendale, California:
November Senior Account Executive / Field Sales to November 2004- February
2008-
Risk Management, sales of check guarantee, payment solutions to business too
business. Training
Fortune 500 companies, fortune 1000 companies, leasing, call center inbound and
out bound.Exceded quota 150% consistently

Cruises Only Inc.-Culver City, California:
November 2002 to August 2004 Executive Cruise Consultant-
Reservations of cruises. Sales of hotel, air land packages, car reservations,
and tours, ship inspections, briefings, advertising, data entry, AP/AR, account
reconciliations, booked all types of cruises mass market, premium too luxury
successful completion of travel agent training with an emphasis in cruises.

Tiffany and Company -Beverly Hills, California:
September to 2001 Marketing Associate (temporary position)-
Maintained and inventoried for the year. Light telephone, special orders.
Organized inventory identified irregular and detailed pieces in fine jewelry.
High echelon gifts.
Coordinated daily special orders with sales representatives.

Neiman Marcus: Beverly Hills, California:
October 1998 to-April 1999 Customer service Associate- Responsible for daily
store bank deposits, all AR/AP to customer's catalogue and walk in customers as
well. Computer data entry, records, maintenance, establishing, closing
maintenance of department store credit cards accounts, gift certificates, gift
cards. Responsible for daily and weekly store deposits in excess of two million
dollars.

Princess Cruises Century City, California:
July 1997 to October 1998 Cruise Consultant-
Responsible for global geography, locations of cruise ports and booking directly
with travel agents their reservations for cruise ship
With worldwide itineraries maintenance of booking, dining, special needs, land
packages, tours and other related reservations of clients. Ship inspections, high
volume, AR, high volume telephone, excellent call center skills and phone
manners.

Beverly Stationers, Beverly Hills, California:
February 1995 to April 1997 Customer Service Supervisor - Responsible for
directing all store operations, staff training, and development, evaluate,
Scheduling, budgeting merchandising, inventory control. Coordination of store
events, author signing and book promotions. Kept organizations charts current,
maintained employee personnel files, general HR duties, prepared store
correspondence. Was responsible for over six million dollars of inventory.

Walden Books, Los Angeles, California:
October 1986 to April 1993 Store Manager-
Responsibilities include , hiring of staff, directing a store operations, staff
training and development, evaluating, scheduling, budgeting, employee files,
benefits, payroll, merchandizing, inventory control, general HR, coordinating of
store events, author signings, all book promotions, advertising media and print
and directed over four million dollars in inventory.

Education:

American Women Entrepreneur Association (AWED)
New York, New York

Education US Grant High School
Hollywood, California, General studies

Union Institute and University
Cincinnati, Ohio
BA-Business, Organizational Management

West Angeles Community Development
Los Angeles, California
Certification of Mediation- On the job and community
Conflict intervention, threat management

Board of directors, 2004-2005 Los Angeles recreational parks. Korea Town
recreational youth center.
Currently working, volunteering at Board and Care Psychiatric facility in Los
Angeles.

Available for travel: