MARY A. McKERCHER
138 Surrey Lane * San Rafael, CA 94903
[Send email to request phone number] 91.4825 *
Quality Assurance Engineer
Detail-oriented, conscientious professional dedicated to intense, varied, and
repeated scrutiny of deliverables to ensure each functions effectively, and is
free from defects, operational problems, or errors so as to provide excellence in
quality and deliver sound products and functionality to internal and external
consumers. Test and verify the accuracy of performance before, during, and after
re-engineering of product or service to guarantee distinction in value and secure
brand reputation. Document initial discoveries, remedies, procedures, findings,
history of changes, and develop training materials and processes for ongoing
performance improvements and repeated delivery of quality outcomes. Specialized
skills include:
Quality Assurance * Software Development Lifecycle * Object-Oriented Technology
* Build and Release * Creative Abilities * Performance Management * Mentoring *
Training * Technical Writing * Top-notch Editor and Proofreader * GUI * Project
Management * Testing * Assessment and Metrics * Process Design and Improvement
*?Website Content Design * Modeling * Product Development * Enterprise Software
Implementation
PROFESSIONAL EXPERIENCE
Quality Assurance Engineer, EEG (Enterprise Events Group), San Rafael,
California 2007 - 2008
From EEG's website: http://www.eegweb.com/index.cfm?action=what
EEG is engaged in the management of a wide variety of events, including global
incentive and motivational programs, user and developer conferences, sales
meetings, product launches, road shows, training seminars, and CEO and executive
retreats, ranging in size from 25 top-level sales achievers to 10,000
international conference attendees.
EEG's clients include Adobe, Autodesk, Business Objects (now SAP), Chevron,
Hewlett-Packard, Sun Microsystems, and Tibco.
In my capacity as head QA Engineer at EEG, my duties included the following:
* Created a formal Quality Assurance Department, making it my responsibility
for all matters pertaining to quality assurance throughout EEG
* Performed rigorous and extensive testing on a large number of client websites
(most often under strict deadlines), both for form and functionality
* Deployed software releases to the QA, Staging, and Production environments in
a consistent and predictable fashion
* Immediately reported to developers any issues I might have encountered and
documented everything I found that may be a potential problem; fixed bugs when
necessary
* Reported, maintained, and followed through on bugs and bug fixes
* Constantly evaluated release integrity
* Ensured that all results were entered correctly and were complete and
accurate; communicated test results and status information to developers, along
with steps on how to reproduce problem behavior
* Created test cases for registration pages having numerous log-in types;
making sure the behavior was consistent with the client stats
* Worked with Oracle and SQL databases to create forms, test passwords, and
change web content
* Aided developers in (oftentimes extensive) content changes to websites;
performed screen captures as needed
* In charge of all documentation from the Web Department, including tutorials
and reference materials
=====================================
Quality Assurance Engineer, SL Corporation, Corte Madera, California 1989 -
2005
SL Corporation is an objected-oriented graphic software tools provider for
high-end control and business information delivery systems.
From SL Corporation's website: http://www.sl.com/
SL Corporation was established in 1983 as a developer of graphic software tools
for high-end control systems. Since then, SL has evolved to provide an open
business information delivery platform to deliver mission-critical information to
decision makers. Today, SL has issued more than 70,000 licenses in a variety of
industries, including manufacturing, energy/utilities financial services,
telecommunications, defense/aerospace, technology, and transportation. SL's
clients include Tibco, Dow Chemical, GSE, Hewlett-Packard, AspenTech, Honeywell,
and Foxboro.
As a senior member of the Quality Assurance and Release Control team, my duties
were to ensure the highest quality of SL's software. In that capacity, I
performed the following:
* Ported SL software on over 20 different platforms including Linux, HP, AIX,
SUN, and Windows (English, Japanese, and Korean); tested each platform thoroughly
and created detailed test results, including specific steps on how to reproduce
problem behavior
* Single-handedly released one of SL Corporation's major versions with total
success
* Created software deliverables for customers, including new releases and
patches
* Created countless graphical models containing dynamics and specific
variables
(Some of which were featured on SL's website as demos)
* Reported, maintained, and followed through on bugs and bug fixes (utilized
Bug Host, Bugzilla, load testing, and bug-tracking processes of my own)
* Ensured that all results were entered correctly and were complete and
accurate; communicated test results and status information to Development and
Technical Support
* Worked closely with Development and Technical Support to identify and isolate
problems; performed regression testing when necessary
* During development cycle, ran nightly Java builds from home to monitor fixes
that were checked in that day and confirmed there were no unforeseen side
effects; kept Java developers apprised of any errors in the previous night's
build
* Trained employees on how to test the software; monitored and verified their
results; wrote bug reports from their findings
* Wrote and maintained shell scripts to automate certain procedures;
responsible for the extensive and detailed records of all results
* Edited, wrote, proofread, and published end-user documentation (Adobe
FrameMaker, Distiller, PDF, HTML); proofread and edited other company
publications and literature, including website and marketing materials;
wrote/updated procedural documentation as needed
* Maintained detailed software release records in Informix database; created,
labeled, and stored all master software media
* Before closing bug reports, solicited customer feedback to ensure their
satisfaction with the manner in which their needs were addressed
COMPUTER HARDWARE / SOFTWARE / LANGUAGES
Acrobat Distiller
ActiveX
BugHost
Bugzilla
CSS
DEC Alpha
DEC Open VMS
DEC VAX
DEC VMS
Dreamweaver
Eudora
Fireworks
FLASH
FrameMaker
HP-UX
HP-9000
HTML
IBM OS/2
Informix
JMeter
JavaScript
Linux
MS Excel
MS Office
MS/DOS
MS Word
Mozilla/Firefox
MySQL
.NET
Object-Oriented Design
Opera
Oracle
PhotoPlus Pro
Photoshop
PowerPoint
SCO
SQL
Scanner
Shell Scripts
Solaris
Subversion
UNIX
VAX VMS
Visio
Web Forms
White Box Tester
Windows 2000
Windows 95/98/me
Windows NT 3.51/4.0
Windows Vista
Windows XP
XML
Accounting Assistant, School of Medicine, University of California 1989
In charge of preparing departmental purchase orders, processing/entering
invoices in computer to be sent to Accounts Payable, word processing, heavy phone
contact with various pharmaceutical companies across the country, typing grant
proposals, letters, and purchase orders for department; filing, copying, and
filling in as receptionist when needed.
=====================================
Administrative Assistant, Office of University Relations, University of
California 1984 - 1987
Responsible for processing all gifts to The Regents of the University of
California, Davis, and the UCD Medical Center. During 1985-86 over $14 million
was generated by 7,161 individual gifts. Prepared and submitted quarterly fiscal
reports to Systemwide in Berkeley. Thoroughly familiar with University gift
acceptance policies and procedures and possessed the ability to interpret them
for others and apply them appropriately in unique or unusual situations.
=====================================
EDUCATION
B.A. in English, University of California, Davis -- Graduated with honors
California Teaching Credential, National University
References available upon request
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