Experience

Nov 2007 to Mar 2009 Driscoll  's Strawberry Associates Watsonville, CA
 Regional Technology Manager
 Led support engineers, desktop support technicians, and software engineers in
support of
 47 remote sites
 Support remote sites with WAN/LAN access (US, Mexico & British Columbia)
 Provide executive support and offsite meetings
 Provide technical solutions for new sites LAN/WAN
 Provide project management and ROI analysis
 Implemented asset management
 Implemented SharePoint Dashboard
 Schedule site seasonal startup/shutdown and preventive maintenance
 Provide cell phone/PDA account management for two major vendors
 Developed enterprise policy for computer, cell phone PDA use
 Evaluated remote management tools for adoption
 Perform technology refresh analysis
 Prepare/exercise Disaster Recovery Plan
 Support 24/7 response

Oct 2007 to Nov 2007 Unemployed

2001   “ 2007 Palo Alto Research Center, Inc (Private) Palo Alto, CA
Director Information Technology, Telecommunications 
 Led/mentor to 7 support technicians and 6 system engineers
 Responsible for $3.8 million budget
 Strategic planning for infrastructure, LAN/WAN and telecommunications
 Contract negotiations/administration
 Project management lead
 Maintain audit documents
 Redesign client support web page
 Develop/exercise Disaster Recovery Plan and Business Continuity Plan
 Implemented audio and video conferencing solution (International)
 Implemented external mobile device support   “ Active Sync

1998 - 2000 Palo Alto Research Center (Xerox) Palo Alto, CA
Computing Systems Network Services Operations Manager 
 Manage 84 projects totaling $11.7 million
 Supervise 11 technician/analysts
 Responsible for $4.6 million budget
 Support 800 PhD researchers
 Environment: UNIX-Solaris, LINUX, Windows, MAC OS

1994 - 1998 Air Force Wargaming Institute (CADRE) USAF Montgomery, AL
 Systems and Network Ops Manager 
 Supervised nineteen technicians, 12 software developers
 Provided Presidential support
 Managed campus infrastructure and staff for 4 major Air Force campuses
 Manage $ 1.6 million Local Area Network
 Manage $1.2 million maintenance contract
 Distance Learning
 Crisis Action Planning
 Responsible for configuration management and technical support
Provide IT support staff for 180 political scientist and contingency doctrine
planners
Environment: UNIX-Solaris, LINUX, Windows, MAC OS
 Held TS/SCI clearance
 Environment: UNIX-Solaris, LINUX, Windows, MAC OS

1992 - 1994 US Forces Korea Joint Telecommunications   “ J6 USAF Seoul, South
Korea
Systems and Network Ops Manager 
 Supervised seven technicians, three software engineers
 Managed $600k LAN/WAN
 Technical Support to Korean peninsula
 Developed plans and courses of action
 Senior tactical communications requirements manager
 Responsible for secure communication for contingency
 Air Force liaison officer to US Army and US Navy
 Environment: UNIX-Solaris, Windows, MAC OS
 Held TS Clearance

Skills
Soft Skills: Customer service oriented, staffing, training (staff and customer),
scheduling system and preventive maintenance, project management, vendor liaison,
project status presentations, MS Office Pro, garnering Sr Staff support, ROI
analysis, contract negotiation/ administration, conflict resolution, project
resourcing, ITIL (Footprints), ERP, OSS, current passport

Hardware: IBM PCs, Cyber mainframes, Cisco Routers, Sun Sparc workstations,
Cisco switches, Xylan switches Hubs, SGI workstations, Cisco wireless AP,
Shoretel VOIP. IBM and Dell Servers (x86), IBM NAS (Fibre), Dell desktops, Lenovo
(IBM) and Dell laptops 

Software: Cloud Computing, Microsoft NT,MS Windows Server, Novell, Windows 2000,
Windows XP, Windows Vista, Banyan Vines, SunOS, Solaris, Linux, PC MS-DOS,
Microsoft Office 2003/2007, WordPerfect, MS Project, Oracle, MS Mail, Beyond
Mail, WordPerfect Mail, MS Access, Outlook, MS Exchange, Visio, Abode Acrobat,
FrontPage, Shoretel Call Manger, Unified Communications,MS Mobile 5/6, OWA   “
Active Sync, workstation/server imaging (Ghost)

Diagnostic Tools: MSDN, TechNet, Tech Pro, Search engines, technical blogs,
periodicals and web news subscriptions.

Education Santa Clara University - Leavey School of Business
 Information Technology Leadership 

 Wayland Baptist University
 Bachelor of Science in Business Administration and Data Processing

 Troy State University - Pacific 
 Masters of Science in Educational Leadership

Organizations
 IEEE (Software Engineering Committee)