Jose Huerta
14781 Delicious St. ■ Adelanto, CA 92301 ■ Home  [Send email to request phone number] 30-1869
■ Cell (909) 261-3857 ■ E-Mail: JLH3857@msn.com
Career Goal
Senior Technical Rep / End User Support II / NT Admin Asst. / Project Manager /
Process Tech
Dynamically skilled IT Specialist seeking work as a computer specialist with
proven success in managing multiple projects, excellent leadership skills,
reducing costs, providing workable strategies, and building teams for maximum
effectiveness to help people use computers, fix problems, upgrade systems,
install programs, and tutor individuals new to the world of computers with
exceptional employee record and client communication skills.
Key Qualifications
•	13 years of experience in providing technical assistance to computer system
users.
•	Expert in administration of desktop hardware/software configuration and
support.
•	Strong working knowledge of Microsoft Office, Microsoft Windows operating
systems and Internet application and protocols.
•	Deep familiarity with Data communications hardware/software including routers,
switches and firewalls.
•	Demonstrated ability to work in a team environment with strong interpersonal
skills, both written and oral, and a positive attitude toward sharing expertise
and assisting others to learn.
•	Outstanding ability to install, maintain and monitor electronic equipment
including: hubs, routers, and switches and other related and non related
networking equipment.
•	Immense ability to discover, diagnose and correct computer hardware/software
and network performance problems and failures.
Professional Experience
Production Department Process Tech
Pomona, California – July 2006 to May 2009
Pioneer Electronics Technology, Inc.
•	Review Mfg. Methods to recommend Process Improvements
•	Provided technical support with Software/Hardware, Web Design, Printers, MS
Office, Computer Purchase/Setup, Training, and Process Improvement
•	Design & implement new assembly production layouts & jigs for all departments
•	Create and put into action new assembly training procedures to meet company
requirements
•	Applied solutions to meet new ISO 14001 standards using tools such as Quality
Circles, 3R1A meetings, TQC, CPI, & 5S (Seiri, Seiton, Seiso, Seiketsu,
Shitsuke). 
•	Trained Supervisors, Leads, and Asst. Leads on performing good line balancing
using hands on simulations and real life scenarios.
•	Analyze defects using DTS (Defect Tracking System) for all departments to
track repeat problems.
•	Create reports and send them to Production Manager & Section Managers for
reviewing purposes.
•	Reason for Leaving: Company Shutdown
End User Support II / Altiris Project Manager
Long Beach, California - Nov. 2003 to July 2006
Molina HealthCare, Inc.
•	Identify, research, and resolve technical problems using all available
resources.
•	Respond to Help Desk tickets, telephone calls, e-mails, and personnel requests
for technical support.  Track and monitor problems to insure a timely
resolution.
•	Maintained, analyzed, troubleshoot, and repair computer systems both hardware
and computer software.  Document, maintain, upgrade or replace hardware and
upgrade software when required.
•	Support and maintain user account information, including rights, security and
systems groups using AD.
•	Configure and install Windows NT/Windows XP/WinServer2000-2003/Vista/Windows
7.
•	Project Manger/Administrator for implementation and configurations of
ALTIRIS.
•	Reason for Leaving: Change of Management
NT Admin Assistant / Desktop Config Tech.
Costa Mesa, California - March 2003 to Oct. 2003
ViewSonic / UHP Healthcare / Saddleback Church
•	Performed Desktop configurations on Windows 95, 98, NT, 2000, XP, Novell, and
GroupWise 5.x or 6.x.
•	Maintain and troubleshoot operating systems for viruses and help configure
network, email, printer and software.
•	Installed hardware, configured network and software applications.
•	Helped with imaging, backing up, and restoring user files using “Altiris” and
“Connected”.
•	Assist with project demands for LCD, CRT, Projectors, Plasmas Multimedia
Centers, PCB’s and PC’s.
•	Measure the conformance of product to company and vendor specs.
•	Review Evaluation Reports as required for content and accuracy prior to
distribution to departmental engineers.
•	Assist in training and developing test procedures.
•	Work on special company laboratory projects and other duties assigned by
Manager of Evaluation Laboratory.
•	Temp assignment through Kelly IT Temporary Services.
Billing Clerk
Ontario, California - Nov 2002 to March 2003
Ajilon Temporary Services / Paragon Schmidt
•	Responsibilities include filing, data entry; excel spreadsheets, billing, and
heavy paperwork. 
•	Temp Job through Ajilon Temporary Services was hire by Paragon Schmidt. 
Senior Tech Specialist
Irvine, California - July 1999 to Sept 2002
Sprint PCS
•	Assist in billing, call monitoring, training/retrain, heavy paperwork, and
troubleshooting. 
•	Provide technical assistance using SMS and other resources available to us for
troubleshooting. 
•	Educate and provide feedback/answers for quality assurance.
•	Promoted from Tech Support Rep. to Team Advisor to Senior Specialist. 
•	Reason for leaving: Company Shutdown
Lead Technician
Laguna Hills, California - March 1998 to July 1999
Support Associates
•	Assisted in trouble shooting printer, CD-ROM, modem, video, memory, IRQ,
Windows 95, 98, and outlook. 
•	Trained and assisted new employees with questions, technical issues and
escalated calls. 
•	Promoted from Help Desk/Tech Support Rep to Lead Technician.
•	Reason for leaving: Company lay off.
Technical Support Representative - Entry Level 
Diamond Bar, California - August 1997 to March 1998
CTX Computers
•	Provided Customer Care Support to customers on all aspects.
•	Provided Technical Support troubleshoot desktop, laptop, software/hardware
conflicts, and IRQ issues. 
•	Company provided me with hands on training on all CTX computers; I then
provided help desk assistance. 
•	Reason for Leaving: Company shutdown and was transferred to Support
Associates
Monitor Tech
Irvine, California - August 1997 to August 1997
Savage Industries
•	Responsibilities included repair, degaussing, soldering, and adjusting CRT to
company specs. 
•	Inspect and replaced burnt components such as heat sinks, transistors,
resisters on PCB’s. 
•	Repair any broken traces on motherboard if salvageable. 
•	Onsite work provided at customer request. 
•	Reason for leaving: Temp work, finished job. 
Laptop/Desktop Technician
San Bernardino, California - July 1997 to August 1997
Comp USA
•	Responsibilities included troubleshooting, updating, upgrading, repair,
debugging, reconfiguring, and replaced burnt/defective components on Compaq, HP,
CTX, and all others that apply. 
•	This was an intern job provided by UEI (United Education Institute) for hands
on training. 
Team Lead
Chino, California - Jan 1995 to Mar 1996
Pioneer Electronics Technology, Inc.
•	Trained new employees on a daily basis, heavy paperwork. 
•	Soldered small components such as CPU’s, resistors, transistors, and heat
sinks on to PCB’s. 
•	Implemented new ideas for good quality work to meet ISO standards. 
•	Was promoted from assembly line tech to Team Lead.
•	Reason for Leaving: Laid Off Due To Little Or No Work




 

Education

Computer Information Specialist, State of California, 8/2009

Everest University Online - Brandon, FL
Associates in Computer Information Sciences (in progress), degree expected
8/2011

Leadership, Management, and Supervisory Courses, State of California, 5/2008

Mindleaders e-Learning - Pomona, CA
Leadership Development Program, multiple certificates 5/2009

ESD Measurement Training, State of California, 12/2007

Pioneer Electronics Technology, Inc., Pomona, CA
ESD Measurement Training, Certificate 12/2007

Project Management, State of California 12/2007

SkillPath Seminars - Ontario, CA
Managing Multiple Projects, Objectives and Deadlines, Certificate 12/2007

Ethics and Agency, State of California, 7/2006

My Mortgage Trainer - Carmel, IN
Ethics and Agency, Certificates 9/2006

Office Safety, State of California 8/2005

Molina Healthcare Online Training - Long Beach, CA
Office Safety - Certificate 8/2005

Crystal Reports, State of California, 11/2004

Molina Healthcare Crystal Reports Training - Long Beach, CA
Crystal Report Design 8.5 - Certificate 11/2004

Altiris Management Suite, State of Utah, 8/2004

Altiris Training Course - Linden, UT
Client Management Suite and Asset Management Suite - Certificates 8/2004

Information Systems & Privacy and Security Awareness, State of California,
7/2004

Hipaa Training Course - Long Beach, CA
Information Systems & Privacy and Security Awareness - Certificates 7/2004

Studied for A+ Certification, State of California 7/1997

Laptop Training Solution – Riverside CA
A+ Training Course – Studied for A+ Cert 7-2004

Computer Network Admin, Santa Ana, California, 7/1997

United Education Institute - Santa Ana, CA
Computer Networking Technology - Diploma 7/1997