John John Lim
________________________________________
244 Puente Drive
Santa Barbara, CA 93110
Home [Send email to request phone number] 64.5902
Cellular [Send email to request phone number] 31.1259
[Send email using form at bottom]
________________________________________
Summary
Network Security Administrator/Network Tech Support with more than 6 years
experience in computer hardware, software and implementation of network
technologies. Demonstrated record of success in troubleshooting computers,
increasing efficiency, and optimizing the access and utilization of shared
information. Specialist in extending technology services from Main Office to
field operations. Versatile, highly motivated, results-oriented individual
possessing a proven record of achievement in computer training and education and
customer relations.
Self-motivated with the can do attitude and work independently in handling
a wide range of computer problems from hardware to software level.
Demonstrated ability to work independently or as an integral part of a team
to achieve objectives and goals.
Received numerous awards and commendation letters for exemplary and highly
professional manner.
Computer Skills
Operating System: Unix, Linux/Ubuntu, Microsoft Windows 95/98/Me/2000/XP,
Vista, DOS
Server Operating System: Windows Server NT/2000/ 2003
Languages: C++, Shell programming in Unix, SQL
Third-Party Software: PHP, Adobe Photoshop CS2, MS Office 2003/2007, Norton,
AVG
Database Software: Oracle9i, MySQL, PL SQL
Cisco IOS: IOS 12.4; SDM (Cisco Security Device Manager)
Hardware: Extensive Knowledge in IBM-compatible PCs.
Networks/Protocols: LAN/WAN, TCP/IP, FTP, TELNET, SSH, TELNET, VPN, Ethernet,
RIP, RIP V2
Education
B.S., Bachelor of Science in Computer and Information Science 2005
University of Maryland University College, Adelphi, Maryland, GPA: 3.67
A.A., Computer Engineering Technology 1995
Technological University of the Philippines, Manila, Philippines
Cisco Certified Entry Network Associate 2009
Kaplan University
Computer Certifications
Cisco Certified Network Associate, Cisco, 2009 2012
Cisco Certified Network Associate - Security (IINS), Cisco, 2009 - 2012
Experience
Medtronic Neurosurgery, Goleta, California 2006 - Present
Technical User Support Analyst
Provided technical assistance to more than 200 staffs, assisting with network
access, printing, and application software operation. Assisted IT coordinator
with administration of a network and multiple servers. Performed routine
maintenance and user file backups.
Configured a multi-computer Local Area Network using MS Windows Server
2000/2003 with Active Directory Management, Users, and Computers Management.
Investigated, analyzed, and recommended solutions to performance problems to
optimize functionality, reliability, and/or usability.
Actively tracked and followed up on trouble tickets, reducing average
response time from three days to two hours.
Setup and configured IP Phone using Ciscos Unified Messaging Tool for new or
transferred employees.
Implemented a system to maintain inventory records for hardware and software,
ensuring software license compliance for all installations.
Recognized as Employee of the Quarter in August 2008.
TAC World Wide, Oak Harbor, Washington 2005 - 2005
Dell Technician
Field technician providing system support and upgrades to multiple US Bank
offices.
Performed system upgrades, and hardware upgrades for various US Bank offices
as Dell Technician.
Work independently in installation, configuration, and managing file systems
of multi computers in various US Bank offices.
Received positive feedback from US Bank managers and management for being
efficient and professional in performing the job.
US Navy Reserve, Oak Harbor, Washington 2004 - 2005
Ordnanceman
Supported and maintained various armaments and equipments of multiple Air Wing
commands.
Served as an aircraft armament technician that inspects, maintains, and
repairs aircraft mechanical and electrical armament and ordnance systems.
US Navy, Yokosuka, Japan 1996 - 2004
Gas Turbine Mechanical Technician
Maintained and operated multiple machineries which include LM 2500 Turbine and
Allison Engines. Streamlined processes for effectiveness.
Operated and maintained the electrical plant control console, propulsion
plant control console, fuel oil transfer and
ballast console, damage control console, auxiliary systems control console,
ships control console, local operating panel, power supply signal conditioners
and electrical distribution switchboards.
Managed, trained and supervised 15 personnel in the operation and casualty
control procedures of the propulsion plant.
Received multiple awards and letter of commendations.
MicroLAN Information Technology, Manila, Philippines 1992 - 1995
Field Service Technician
Computer support technician providing technical assistance to business
professionals. Demonstrated ability to integrate computer skills, customer
support experience, and related education to exceed technical, business, and
customer requirements. Skilled at troubleshooting and fixing problems while
minimizing customer stress levels.
Troubleshot and repaired 100 computers from component to software level and
established alternative repair procedures to meet customer needs.
Installed and serviced system boards, processors, memory chips, power
supplies, video and sound cards, hard drives, floppy drives, CD-ROM drives, Zip
drives, tape drives, modems, cameras, and a variety of printers.
Assisted financial and office personnel with hardware and software problems,
provided troubleshooting, and owned desktop and network issues to resolution.
Awards
Employee of the Quarter, Medtronic Neurosurgery, 2008
Two Good Conduct Medals, US Navy, Yokosuka, Japan, 1997 - 2004
Two Navy Achievement Medals, US Navy, Yokosuka, Japan, 1997 - 2000
Five Letter of Commendations, US Navy, Yokosuka, Japan, 1997 - 2000
Distinguished Military Graduate, US Navy, Great Lakes, Illinois, 1996 1996
References
Available upon request
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