EXPERTISE
* Fluency with wide range of production and management tools: Astoria CMS,
XMetaL, Structured FrameMaker, Visual Studio for .NET, DreamWeaver, WebWorks
ePublisher, Microsoft Project, Microsoft Word, Microsoft Visio, Microsoft Excel,
and Microsoft FrontPage.
* Strong line and project management experience able to lead a team of writers
through the production cycle.
* Thorough understanding of the documentation process from concept design to
hardcopy delivery.
* Skilled technical writer with experience producing technical publications for
high-tech industries, specializing in software end user documentation and online
help.
* Employ current documentation trends and techniques, such as single-sourcing,
minimalism, and structured writing.
	
	QUALIFICATIONS EXPERIENCE SUMMARY
* 13+ years in Technical Publications
* 5 years in Project Management
* 4 years Information Management
* 3 years in Policies and Procedure development
* 2 years developing and delivering Training

	EDUCATIONAL EXPERIENCE AND TRAINING SUMMARY
* Bachelor of Arts, San Diego State University, 1980
* Certificate of Copyediting, University of California, San Diego, 2003
* Software Project Survival Guide, Steve McConnell, 2000
* Teradata® Certified Professional, 2001
* Structured Writing, 2003
* DITA, 2006
* Structured Writing for DITA, 2008

	PROFESSIONAL ASSOCIATION SUMMARY
* Senior member of the Society for Technical Communication (STC)
 
	EMPLOYMENT EXPERIENCE SUMMARY
	Teradata	2001–Present
	San Diego, California
	Premier provider of large Massively Parallel Database Systems
Information Engineering Department—Teradata Tools and Utilities Group
Project Manager/Senior Information Product Designer
* Performed all line management functions for staff of 11 senior writers.
Responsibilities included hiring, capacity planning, project assignments,
performance reviews, performance improvement planning, and career development.
* Managed documentation development cycle for 47 publications and 13 online help
systems. Interfaced with 16 Engineering teams negotiating 20 development
schedules and balancing available writers to deliver on or ahead of schedule over
five major releases.
* Promoted to Project Lead over 11 existing senior writers after only 8 months
of employment.
* Designed and developed policies and procedures to improve documentation
quality and staff productivity.
* Designed and produced documentation and online help systems for software
supporting a database that operates on multiple platforms in a client/server
environment. Target audience was high-level end users, system administrators, and
support personnel. Documentation included user guides, administrator guides, API
guides, reference manuals, installation instructions, design documents, and
online help.
*Designed and maintained an intranet site for a documentation team.
	
	TriTech Software Systems	1996–2001
	San Diego, California
	Software development company specializing in Windows-based, 911 dispatching and
mapping system used by law enforcement, EMS/ambulance providers, and urban/rural
fire services.
	Technical Communications Department
Manager/Lead Technical Writer
* Managed five software releases from concept through delivery for a complex
Windows-based 911 dispatching and mapping system used by law enforcement,
EMS/ambulance providers, and urban/rural fire services.
* Edited Internet Web site for emergency medical/fire/police response software
development company.
* Participated on functional specification review boards, and interviewed
vendors and subject matter experts to clarify software design requirements.
* Supplied documentation used by Quality Assurance team used as basis of test
scripts.
* Proofread and performed quality assurance checks on hardcopy and electronic
documentation to ensure adherence to departmental standards.
* Tested software, online help, and printed manuals to ensure consistency
between documentation and product performance.