Marzieh Savoj
35 Golf Ridge Drive
Trabuco Canyon, CA
Home: [Send email to request phone number] 66-8172
Cell: [Send email to request phone number] 32-7734
[Send email using form at bottom]
A talented application architect and lead engineer experienced in Genesys call
centers, service oriented architectures, web based and desktop applications,
databases, computer graphics, multimedia development, image and signal
processing, machine vision, medical imaging, video conferencing, embedded real
time systems and object oriented programming with extensive experience working in
financial, environmental, travel and medical industries.
Education
University of Southern California, Los Angeles, California (1990)
Masters of Science in Electrical Engineering, GPA 3.7/4.0
Emphasis: Communication, Image and Signal Processing
University of Southern California, Los Angeles, California (1988)
Bachelor of Science in Electrical Engineering, GPA 3.7/4.0
Emphasis: Communication, Electronics Circuit Design
Special Skills
Applications:
• Hands on experience with Genesys Interaction and Platform SDK, Genesys
Framework, Genesys Outbound Contact Server, Genesys Reporting and Routing, Visual
Studio.NET 2008, .Net 3.5, Visual C++, Visual Basic, TFS, Source Safe, CVS,
Perforce, MS SQL, PostgreSQL, MySQL, IIS and GDS Systems (SABRE, Worldspan and
Apollo).
Programming Languages /Technologies:
• Hands on experience with C#, WCF, WPF, C/C++, Windows Forms, ASP.NET, Web
Services, XAML, XML, XPATH, SOAP, ADO.NET, VB.NET, SQL, Java, JavaScript, HTML,
UML, ASP, ADO, Visual Basic, VBScript, Python, and Assembly.
Standards:
• Hands on experience with Avaya and Cisco switches, SOAP 1.2 and 1.1, AJAX,
JSON, XML, XAML, XPATH, SIP, TCP/IP, UDP, HTTP, SMTP, POP3, IMAP, SNMP, FTP,
H323, H263, TIFF, GIF, JPEG, MPEG, G.7xx, GSM 6.10, ATSC, RTP/RTCP and Electronic
Program Guide(EPG) standards.
Operating Systems:
• Hands on experience with Windows 98/NT/2000/XP/Vista, VxWorks, UNIX, Linux
(Debian and Red Hat), DOS and Mac OS X
.
Certificates
• Genesys Framework and SDK
• Microsoft programming certificate at UCI Extension (Expected Spring 2010)
Citizenship
• USA
Experience
ESRI Redland, California 2009-Present
Application Architect/Consultant
Designed and developed core software for interaction delivery and integration of
ESRI proprietary CRM with Genesys framework utilizing .Net architecture and
Genesys Telephony and Open Media technologies with an Avaya switch.
www.esri.com
• Provided technical lead for requirement gathering, design and implementation
based on best practices of utilizing Genesys architecture with .Net design
patterns.
• Led mid level engineers for best practices and resolved their issues as
needed.
• Designed and developed assemblies and desktop applications for delivering
voice and email to ESRI agents using C# and Genesys libraries.
• Implemented a desktop load test application for stress testing of Avaya
systems in conjunction with Genesys servers.
• Design and develop WCF services for a wallboard application to display real
time Support Services department activities using C#, .Net 3.5 and Genesys
Telephony and Open Media technologies.
Lending Tree Irvine, California 2006-2009
Software Architect
Designed and developed software for call centers based on Genesys Computer
Telephony Integration with a Cisco switch.
www.lendingtree.com
• Provided technical lead for requirement gathering, design, implementation and
production support.
• Provided technical assistance to junior and mid level engineers as well as
non-technical members of the staff.
• Designed and developed assemblies, web services and windows forms applications
for delivering voice and data leads to mortgage agents using C# and Genesys
libraries in Windows environments.
• Hand on experience with Genesys Interaction and platform SDK, Outbound,
Routing and general knowledge of Genesys framework.
Capital Group Company Irvine, California 2006
Lead Software Developer/ Consultant
Designed and developed software for financial transactions
www.capgroup.com
• Designed and developed modules in C#/C/Java for analyzing accrued interest
calculations using Bondprobe and Intex libraries in Windows and UNIX
environments.
• Utilizing ADO.NET, designed and developed windows forms to analyze data in
Sybase databases.
• Utilized TIBCO Rendezvous API in C and Java environments for establishing
reliable publish/subscribe messaging.
CNG Travel Incorporated Irvine, California 2003-2006
Senior Software Engineer
Designed and developed software for online travel reservations
www.cngtravel.com
• Designed and developed various modules of a Windows Forms application for
travel reservation using C#.
• Designed and developed ASP pages to set up customized travel agency
configurations using VBScript, JavaScript and HTML.
• Developed various Setup.msi projects using MS Windows Installer technology.
• Designed and developed components for an auto-update application residing
behind proxies and firewalls using C#.
• Utilized XML Web Services technology to consume and create travel reservation
data using C#.
• Utilizing ADO.NET technology designed and developed Win Forms to manage hotel
information.
• Modified existing DLL modules to support multiple travel reservation
applications accessing a single World Span proprietary gateway session line in
order to minimize the operation costs using C/C++.
• Experienced in Sabre, Worlspan and Apollo Global Distribution Systems.
Deqo Solutions Incorporated Newport Beach, California
2002-2003
Senior Software Engineer
Designed and developed software for home multimedia solutions
www.deqo.com
• Designed and developed a proprietary scripting language to build various
Graphical User Interfaces for an embedded multimedia recording and storage system
using Python language.
• Designed and developed a real time Interactive Program Guide application for
an embedded multimedia recording and storage system supporting DTV/Standard TV at
Deqo Solutions using Python in Linux environment.
• Designed and developed a database including TV guide, recording schedules and
video/audio and photo storages for an embedded multimedia recording and storage
system using PostgreSQL and Python in Linux environment.
• Designed and developed Crestron Touch Panel interfaces to control a
proprietary set top box system remotely using Simpl Window and RS-232 protocol.
eLive! Incorporated Lake Forest, California 1999-2002
Senior Software Engineer
Designed and developed software for Internet applications
www.goelive.com
• Utilizing ATL architecture, Windows Media SDK and GSM 6.10 Encoder, developed
an ActiveX control for real time audio streaming for a Call Center System using
C++.
• Developed proprietary Client/Server Communication Library based on TCP/IP
protocol at eLive! using Java.
• Developed a Shared White Board Applet for a Call Center System using Java.
• Developed a Shared Form application for a Call Center System using JavaScript,
VBScript, SQL and HTML programming languages.
• Developed modules of a MFC application for a Call Center System using C++
/COM.
• Converted the Harman Inc. Database from using DAO Architecture on ACCESS 97 to
using ADO on ACCESS 2000.
• Designed the intranet site for Harman MultiMedia group.
• Developed dynamic web pages for Eastwood Car Insurance Company at eLive! using
JavaScript, VBScript, ASP, SQL and HTML.
• Authored technical documents on architectural design of various software
products of eLive! Inc. in regard with patent applications.
Sharp Corporation Huntington Beach, California 1996-1998
Senior Research Engineer/Member of Technical Staff
Designed and developed software for information systems
www.sharplabs.com
• Developed the graphical user interface for a protocol Electronic Program Guide
on VxWorks operating system using C language.
• Designed and developed the API’s for Real Time Transport and Real Time Control
Protocols (RTP/RTCP) to provide end to end delivery service of audio, video and
text data over a unicast network service based on IETF standards using C
language.
• Designed and developed generic audio CODEC API’s to utilize the G.7xx audio
CODEC family with an emphasis on G.723.1 using C language.
• Designed and developed the graphical user interface for a Video Conferencing
system using Java language.
• Designed and developed the graphical user interface for Video on Demand system
using Java language.
CR Technology Laguna Niguel, California 1993-1996
Software Engineer
Developed a wide range of system software for machine vision applications
• Designed and implemented image processing algorithms for computer vision
applications at CR Technology using C/C++ and Assembly languages.
• Improved the graphics library and user interface for automated inspection
systems at CR Technology using C/C++ and Assembly languages.
• Provided technical training to the clients in the use of all software
products.
• Authored technical manuals for all lines of products.
Philips Ultrasound Incorporated Santa Ana, California 1990-1993
Digital Design Engineer
Designed and developed circuit boards for use in ultrasound imaging equipments
• Improved R&D productivity by developing digitized radio frequency printed
circuit boards for evaluating the digitization performance of ultrasound imaging
systems.
• Enhanced existing systems for Doppler applications by developing a finite
impulse response filter using FPGA’s.
• Improved the schematic capture tools for hardware designers by creating custom
device libraries for VALID-CAE and ORCAD systems.
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