Patricia McGrady 
patriciamcgrady@yahoo.com 
1544 Carol Dr
Pomona, CA 91767
Cell:  [Send email to request phone number] 44-6060
Other:  [Send email to request phone number] 26-4514
 
 
 
Experience 
September 2008 - August 2009 
   
Credit Card Relief/Preferred Communities Service Indianapolis, IN 
Lead Generator  
Responsible for making outbound calls to prequalify consumers to see if they
qualify for one of the three programs that where available. Then transfered all
qualified customers to the sales department.
 
 
 
 
April 2007 - July 2008 
   
Stericycle Indianapolis, IN 
Call Center Represenative  
Answered inbound as well as made outbound calls reguarding various recalls.
Offered rebates and scheduled service calls using specialized software to record
information.
 
 
 
 
April 2007 - September 2007 
   
PMI Indianapolis, IN 
Call Center Represenative  
Temporary agent in a call center answering inbound and making outbound calls
reguarding recalls. Offered rebates and scheduled service calls using specialized
software to record information.
 
 
 
 
March 2002 - November 2005 
   
Hilton Reservations Worldwide Hemet, CA 
Reservation Sales Specialist  
Took customer reservaions over the phone for six hotels in the Hilton chain.
Operated computer using specialized software to record reservations.
 
 
 
 
September 1999 - October 2001 
   
Modular Office Solutions Rancho Cucamonga, CA 
Customer Service  
Answered multi-line business phone, sorted and distributed mail, managed
alphnumeric filing systems, processed customer orders, mailed catalogs, scheduled
deliveries, made travel arrangements, and performed related office duties.
 
 
 
Education   U.S. Career Institute2010 Other 
Medical Claims and Billing Program  Fort Collins, CO 
 
 
   Mount San Antonio College Other  Walnut, CA 
 
 
   Bonita High SchoolJune 1976 High School 
College Preparatory  La Verne, CA 
 
 
Relevant Skills & Experience in Medical Billing   Knowledge of CPT & ICD-9-CM
codes 
 
Knowledge of medical terminology 
 
Ability to coordinate patient billing, processing of inurance claim forms, and
claim follow-up/appeals 
 
Ability to estblish effective relationshps with patients and insurance companies

 
Proficiency in Microsoft Word, WordPerfect, and patient accounting software