Resume for
Margaret Hasan
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SUMMARY OF QUALIFICATIONS
I have a 9 years expertise in the production of technical documentation,
including manufacturing instructions, streaming media, online training,
instructional design, and curriculum design. My qualifications include:
Capable of technical systems analysis and rewrite in lay terms
Development of template formats for financial procedures
Development of updated Naval operations procedures
9 years expertise in FrameMaker
5 years expertise in multi-lane flowcharting
2 years experience in AutoCAD
11 years experience in PowerPoint

TECHNICAL SKILLS
Software: FrameMaker 7.0, MS Office, Visio, Excel, PowerPoint, HTML (& scripts),
Frontpage, Adobe Acrobat, RoboHELP, PhotoShop, SnagIt 
Database: SQL, Access
Application Development: Visual Basic, XML, COBOL
Other: MS Project Management, AutoCAD
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PROFESSIONAL EXPERIENCE
KLA Tencor, Milpitas, CA 							08/07-10/08
Contract Technical Writer
Developed updates to documentation on defect inspection and metrology equipment
for integrated circuit fabrication processes.
Facilitated testing, packaging, and distribution of software documentation.
Technology: FrameMaker, Word, Photoshop, SnagIt

BGI, Barclays Bank, San Francisco, CA 			    08/06-12/06 & 2/07-3/13 
Contract Technical Writer 
For the purpose of standardization, placed security and asset processing
procedures into template format. 
Format in compliance with training, and technical documentation requirements.
Technology: Word

RIX Industries, Benicia, CA  							06/06-08/06 Contract Technical Writer
For the purpose of Naval operations, developed updates to manufacturing
instructions for Navy aircraft compression units.
Technology: WordComputer Merchants, Ltd., Boston, MA.					  08/05-09/05 
Contract Technical Writer 
For the purpose of renovation and equipment installation, developed floor plans
for newly acquired Bank of the West locations. 
Scaled location dimensions; input requisite floor plan components including
electrical equipment, teller locations, phone jacks, furniture localities,
entrances, exits, interior doorways, hallways, and byways; detailed exterior
byways; input drive-up teller locations; and detailed landscaping.
Technology: Visio

Vitesse Learning, Inc., San Francisco, CA.					03/05-07/05 
Instructional Designer
For the purpose of training a pharmaceutical sales force, utilized template
design to develop online training modules on certain infections and the effects
of infection combative pharmaceutical applications.
Research; outline and schedule development; team collaboration; innovative 
development of testing, review, and evaluation operations.
      Technology: Word Templates

InStylus, El Cerrito, CA							02/03-Present 
Technical Writer - Owner/Operator 
Operations manuals, system documentation, curriculum design, graphic design &
presentation portfolios, advertising & marketing brochures, research, Internet
research, flowcharting, documentation of procedure, and newsletters. 
·  Developed a white paper technical insert on the use of genetics in biotech
R&D. 
·  Developed brochure, & brochure technical insert, for community support of
autism 
         research.
Technologies: FrameMaker, PowerPoint, Visio, Word, MS Illustrator, MS Project, 
		PhotoShop, and Access

Washington Mutual, Northridge, CA						    08/02-02/03
Contract Technical Writer/Project Coordinator
For the purpose of audit readiness created, developed, and upgraded Exchange
2000 email function, along with accompanying configuration documentation and
specifications. 
Developed the project schedule
Developed progress flowcharts, 
Developed benchmark time lines.
Facilitated the bank meeting audit specifications
Technologies: Visio, MS Project, Excel, and WordMedia Interware, Sterling,
VA						 08/01-03/02 
Contract Technical Writer 
Developed to completion the five-phased documentation portion of an Internet
streaming media project designed to enable Internet user access to streamed
commercial radio programming. 
Created client interface design, 
Developed comparison charting of competing business proposals, 
Formulated & developed of comparative cost/service assessments, 
Created client-focused profit ratio marketing portfolios, and 
Developed of user-focused online help.
Managed text & graphic files, 
Flowcharted project progression, 
Developed project time lines
Created streaming media task-linked flowcharts 
Technologies: MS Project, PowerPoint, Excel, Access

Asyst Technologies, Inc. , Fremont, CA					08/00-07/01
Contract Technical Writer II 
In adherence to ISO 9000 standards, developed Manufacturing Processing
Instructions (MPIs) for assembling automated & robotic silicon wafer handling
units, and electronic sensor devices. 
Photographed assembling processes. 
Modified and placed photographed visuals into MPI’s, 
Developed charts, graphs, and graphics, 
Facilitated the assembling & marketing process through developed training
manuals.
Technologies: FrameMaker, Visio, PhotoShop, MS Illustrator, Word, and AutoCAD

EDUCATION
San Jose State University - English, Spanish, French (BA)
University of California, Berkeley - Secondary Teaching Credential
Webster's Institute of Technical Writing - Technical Writing