Laura Perrett	 [Send email to request phone number] 92-0447
1428 Gettysburg Ave, Clovis, CA 93611	
[Send email using form at bottom]

Professional Profile
I have been in the telecommunications industry for over 14 years - working with
Avaya-Lucent and DuVoice systems. My philosophy is: treat people the way you
would like to be treated if you were in their situation – with kindness, empathy,
and respect.   I love the industry and have been a team player in the following
areas:
•	System Programming
•	Troubleshoot System Problems
•	Customer Service Rep
•	Customer Training
•	Project Management
•	Customer Satisfaction 
•	On-Call Technician
•	Employee Trainer/Adviser
•	Avaya Beta Tester
•	Sales Support

SI (Independent Contractor)
2008-present
System Consultant

Gsolutionz,Inc (formerly CompuWave,Inc)
2001 – 2008
System Consultant

Achievements:
•	Professional Tenacity Award – top employee of the year 
•	Received the all-time highest Performance Evaluation score 
•	Employee of the Month 2007, 2008
•	Expanded sales from local to nationwide by developing Remote  
        Administration program 
•	Can remotely access any Partner system R3 and above

Lucent Technologies
1997-2001
Customer Service Rep, System Consultant 
Responsibilities:  
•	Programmed Partner Communications systems on site
•	Trained customers to use system
•	Increase customer satisfaction

Achievements:
•	Started on-site customer training program
•	Customer satisfaction ratings tripled
•	Trained employees in other states to duplicate success

Education
High School,  Lakewood, CA
Lucent BCS School: Partner System and Voice Mail
Avaya University: Merlin Magix / Avaya IP Office Boot Camp
DuVoice Voice Mail Training

References
References available upon request