CATHERINE MCGEE
1430 Fullerton Avenue | Corona, CA 92879 | [Send email using form at bottom] |
951-427-5085
QUALIFICATIONS PROFILE
Dynamic, client-focused professional with comprehensive experience in service
and support, coordination of daily business operations, and administrative
functions. 
	Excellent proficiencies anticipating and meeting needs of demanding
clients with persuasive interpersonal and business communication skills. 
	Creative problem-solver with outstanding initiative and ability to
handle multiple assignments with fluctuating priorities.
	Proven ability to plan and coordinate projects from start to finish,
allocate resources and coordinate the activity of support teams.
	Able to provide a broad range of operational and logistics support;
strong talent for multitasking in complex, deadline-driven environments. 
	Solid understanding of business protocols, including order entry, ten
key, multi-line phones, inventory control, invoicing, coding, file maintenance
and Accounts Receivable. 
	Proficient in MS Word, Excel and Outlook, Lotus Notes, AS400. 
PROFESSIONAL EXPERIENCE
Customer Service 	2002 – 2010
KINRO INC. – Fontana, CA	
Oversaw broad range of office support and customer service functions in busy
manufacturing environment; multi-million dollar company with 300 employees.
Managed 30 to 50 calls daily, cultivating mutually beneficial business and client
relation serving as front line liaison and business contact. Ensured accurate
invoicing and billing processes, accounts receivables, and order tracking.
Conveyed product features and advantages to client in clear, concise,
knowledgeable fashion. Analyzed needs and developed customer action plans.
Processed transactions and related clerical work to satisfy customer and company
expectations.
	Expertise in use of AS400 system.
	Conducted inventory controls every 3 months; batch and code inventory.

	Formally commended by senior management for exceptional flexibility and
resourcefulness 
Certified Nursing Assistant	1999 – 2002 
RIVERSIDE COMMUNITY HOSPITAL – Riverside, CA (2001 – 2002) 
PLEASANT CARE OF CORONA –  Corona, CA (1999 – 2001)
Performed routine nursing support tasks, including personal care services for
patients. Assisted in walking, feeding, bathing and related restorative and
rehabilitative care activities. Lifted and turned patients, restrained
disoriented or aggressive patients, positioned / held patients for treatment, and
helped in preparation for surgery. 
	Promoted patient self-help, independence activities, and reality
orientation.
PROFESSIONAL DEVELOPMENT
Coursework completed in General Studies Program (2004) – Riverside Community
College, Riverside, CA
ROP Nursing Assistant Certification (2000) – Corona, CA