Debra Smith  209 Market St.
Colusa, CA 95932
Home:  [Send email to request phone number] 58-3767
Cell:  [Send email to request phone number] 29-6132
[Send email using form at bottom]
 
 

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Objective
 
I am seeking a full time position with a company that will utilize my skills,
including data processing and knowledge of customer service, to further the
success of the company and secure customer service, relations, and satisfaction.
Without the customers we have no business.
 
 
Experience
 
Travis Federal Credit Union 
May 1997 - March 1999 Loans By Mail - Funder  Vacaville, CA 
· Taking applications over the phone or by mail. Pull and read credit reports.
Working with member, auto dealerships and Loan Officers to reach a approval or
denial. Process approved vehicle loans, secured/unsecured credit cards and
signature loans. Complete DMV paperwork for auto loans and finally, fund loans
after full process completed. 
 
· As an added responsibility I took on the generation of monthly loan reports
for the credit union, to include all branch's total applications taken as well as
total loans funded. I also had the responsibility of the generating the employee
incentive and quota reports monthly. 
 
· Data Processing, Typing 55wpm, Multi Phones, Computers, Customer Service. 
 
 
 
Valerian, Patterson, Field & McGraw 
March 1999 - January 2000 Legal Secretary  Alameda, CA 
· Legal and Medical Dictation. 
 
· Keeping the Attorneys Court Calandar 
 
· Typing 55wpm 
 
· Update client files 
 
· Answer multi phones 
 
· Set court/mediation/arbitration dates 
 
· Prepare court documents 
 
· Phone and personal contact with clients, courts, opposing attorneys, and our
attorneys. 
 
· Open and close files 
 
· Monthly reports 
 
· Daily back up of all computer data to main frame 
 
· data
 
 
 
Home Day Care Provider 
January 2000 - February 2002 Provider/Manager  Travis AFB, CA 
As a Home Day Care Provider, I was responsible for care and supervision of
children of all ages. I have to schedule all activities and meals for each day.
Continually update on child care development rules and regulations. Supply
developmentally appropriate activities for all age groups. Keep accurate records
on child development as well as for taxes. Continually maintain child files and
logs. Data processing. Attend monthly training courses. Keep in regulation with
health, fire and DODDS family child care, and was inspected monthly to assure
compliance. Weekly Billing. Recognition and reporting of any suspected child
abuse or neglect. All training modlules completed as well as first aid and cpr
certified. 
 
 
 
Special Markets Inc. 
April 2001 - November 2002 Assistant Manager  Sembach AFB 
Supervise a crew of four or more personel. I was responsible for Ordering
product and inventoring product on hand. When Manager was absent I was
responsible for time sheets, faxing orders and daily tally logs to Corporate in
Virginia Beach. I made sure all health and saftey codes were being followed and
enforced.
 
 
 
Home Daycare 
November 2002 - March 2005 Provider/Manager  Ramstein AFB 
Same as previous. Different location and start/end dates.
 
 
 
Colco Insurance Services Inc. 
August 2006 - January 2008 Commercial Insurance Producer  Colusa, CA 
Sort daily mail, process certificates and endorsments, meet with clients and
take information for BOPS, Workers Comp, Property, Liability, Bonds and one day
events, run MVR's. Quotes processed online using the FSC Rater, Company websites
and via email and fax with companies. Process proposals and review with clients.
Billing or find financing, have documents signed and Binding of policies. Renewal
of policies with companies and in the AMS system, mail policies to insureds in a
timely manner. Take claim infomation and process with the insuring company.
Handle daily calls from insureds, banks, title companies, dealerships and
additional insureds. Create new file and relabel and relocate dead files. Meet
with company marketing reps, search new companies to access other markets. Take
photos and sketch diagrams of property. Process company cunducted audits.
Document each transaction and allphone calls in the AMS Activity section, and
utilized the Suspense portion for constant upkeep and udates of files and
activies of files being worked in.
 
 
 
Premium Auto Insurance Agency 
January 2008 - Present  Commercial Insurance Agent  Yuba City, CA 
Same as above, with the addition of Personal Lines, Homes and Auto policies.
Creating and distributing spreadsheets for solicitation of the trucking industry
using the DOT and MCP numbers through the DMV website. As well as desiging and
creating fliers to increase business.
 
 
 
Education
 
World Wide Educational Services 
 Other 
Legal/Secretarial Training  Concord, CA 
Legal Secretary training, as well as perfecting secretarial skills, such as
phones, filing, typing, customer service.
 
 
 
Armijo High 
 High School 
General Education  Fairfield, CA 
General Education, to include Art, Typing, and FFA. GED
 
 
 
University of Phoenix 
 Associates 
Phsycology  Phoenix, AZ 
I am attending University of Phoenix via Distance Learnign to obtain my
Associates Degree in Physcology. I would like to continue my education to receive
my Masters. My goal is to work with troubled teens and their families.
 
 
 
Skills
 
· AMS system 
 
· Typing 55wpm 
 
· 10 key by touch 
 
· Confidential Filing 
 
· Data Processing 
 
· Legal, and some Medical Terminology 
 
· Creation and Generation of reports 
 
· Keeping accurate records 
 
· Opening and closing files 
 
· Computer literate 
 
· Word, word perfect, excell, powerpoint 
 
· Multiple telephone line operation 
 
· CPR/First Aid certified 
 
· Loan documentation 
 
· Certified Customer Service Rep. 
 
· Ordering, inventory, and stocking