Harold R. Goodwin
26 Shad Court
Oroville, CA 95966
[Send email to request phone number] 89.2395
[Send email to request phone number] 89.8037
[Send email to request phone number] 03.0221
[Send email using form at bottom]
QUALIFICATIONS
• Thirty plus years as technical writer and technical publications manager
• Proven record of delivering quality products on time
• Expert knowledge of FrameMaker, Acrobat, WebWorks, Word, Visio, PhotoShop,
Excel, RoboHelp, HelpnDoc, CorelDraw, Web Publisher, PageMaker, CoffeeCup HTML
Editor, UNIX/LINUX, HTML and XML
• Working knowledge of JavaScript, C++ and PHP
• See www.halgoodwin.com for writing samples and www.goodwinsite.com for web
content sample.
WORK HISTORY
2010
January 2010 through April 2010
July 2010 through October 2010
Patholase, Inc.
Chico, CA
Wrote End User Interface Guide.
Wrote Network Operations Manual.
Wrote PHP Programmer Guide. (Company Confidential – no sample.)
Wrote Server Backup Guide.
Wrote Telephone System User Guide.
See www.halgoodwin.com for samples
NOTE: All assignments from 2007 through 2009 were as a contract employee of
Bardwrite of Cork, Ireland. Bardwrite is a provider of information-management
services to the IT industry in Europe and America. I worked at home and all
contact with Bardwrite and customers was by phone or the internet.
2009
July 2009 through August 2009
Realex - Monkstown, Ireland
Converted six User Guides from Word to FrameMaker.
Used WebWorks to produce help files.
2008
December 2007 through October 2008
Cisco - San Jose, CA
Extracted error messages from Operating System code and wrote User System
Message Guides.
Cisco provided laptop and log in name to Cisco VPN. Able to access UNIX servers,
PERL scripts, Web Publisher, etc., via VPN.
All contact with SMEs, Manager and fellow writers also performed via VPN, email
or phone.
Tools used: UNIX, FrameMaker, Web Publisher
2007
TrendMicro - Cork, Ireland
Wrote TrendE Orders System (web ordering tool) Distributor User Guide and Order
Management User Guide. TrendMicro furnished username/password combination to
enable log on to beta system. Logged on to system, determined purpose of each
command, and wrote detailed step-by-step procedures for end user. E-mailed review
copies to company, incorporated review comments and provided final Word and HTML
copies to customer via e-mail. Project was completed on time and within budget.
Tools used: Word2003 and Visio2007
SensL- Cork, Ireland
Wrote Installation and User Guides for several photon counting devices. Customer
furnished specifications and schematics of products. Obtained additional product
information from SensL web site and wrote four manuals. Sent review copies to
company via e-mail, incorporated review comments and completed
installation and user guides and online help files on time and within budget.
Tools used: FrameMaker 7.2, WebWorks, Visio2007
Euro Foundation
Edited 46 white papers for various companies and municipalities. Papers were
part of a study for the Euro Foundation.
1986 to 2006
Contract technical writer.
Under contract (hourly or fixed-price), wrote technical documentation for
software and hardware systems.
Types of documents: User Guides, Programmer Guides, Installation Guides,
Operator Manuals, Reference Manuals, Maintenance Manuals, Mil-Spec Manuals.
Tools used: WordPerfect, MS Word, RoboHelp, DesignCad, CorelDraw, Ventura
Publisher, FrameMaker, PhotoShop, Image Composer, Visio.
Companies:
Hewlett-Packard - Cupertino and Roseville, CA
Several assignments, ranging from two weeks to nine months. Wrote installation
and user guides, maintenance manuals and programmer guides for a variety of
computer hardware and software devices, including interface cards, routers,
bridges, etc.
General Dynamics - Mountain View, CA
Wrote several classified MIL-SPEC manuals covering electronic surveillance
systems.
Cooperative Solutions - San Jose, CA
Wrote user guide for customer relationship management system based on Oracle.
Aerojet General - Rancho Cordova, CA
Wrote user guide for just-in-time inventory control system.
Ridge Computers - Santa Clara, CA
Wrote UNIX programmer guide.
Network Computing Devices - Mountain View, CA
Wrote user guide for X-windows monitor.
Uniphase - San Jose, CA
Several assignments. Wrote operator and maintenance manuals for phaser control
systems.
The Money Store - Sacramento, CA
Wrote user guide for credit checking and reporting software.
Grass Valley Group - Grass Valley, CA
Wrote operator manual for television transmission system.
1971 to 1986
Hewlett-Packard Company
Technical writer, senior technical writer, engineering writer, publications
engineer and publications manager.
Wrote technical manuals covering computer hardware and software, and computer
peripherals.
Tools used (in approximate chronological order): HP1000 text editor, HP3000 text
editor, WordStar, WordPerfect, Word, Ventura Publisher, FrameMaker, DesignCad,
CorelDraw
Instructed customer support engineering staff in the use of new products.
Instructed clerical and technical staff in the use of Microsoft Office products
such as Word and Excel.
EDUCATION
Northeastern University - Boston, MA
30 units - Electrical Engineering
San Jose City College - San Jose, CA
AA - Business
Notre Dame de Namur University - Belmont, CA
BS - Business
|
