Jay Ridenour MBA, SPHR
619.252.7549 ( Los Angeles, California ( 

HUMAN RESOURCES SENIOR PROFESSIONAL, CONSULTANT
Director of Human Resources/Consultant with a Master's Degree in Business
Administration (MBA), with specialization in Human Resources Management (HRM),
and certified as a Senior Professional in Human Resources (SPHR).

Core Competencies:

( HR Management
( Consulting/Organizational Development
( Leadership Coaching
( Strategic/Workforce Planning
( Training Program Development
( Change Management
( Policy/ Practice Development
( Benefits/Compensation/Payroll
( Project Management
( Employee/Labor Relations
( Compliance Auditing
( Risk Management

PROFESSIONAL EXPERIENCE

The Ridenour Group West Hollywood, California 2010 - present
Human Resources Consultant, Leadership Coach
Developed a consulting practice to assist organizations with strategic HR
planning, human resources systems implementation, HR/risk management auditing &
compliance, management development and leadership coaching.
Selected Accomplishments
 * Identified/implement recruiting and onboarding improvements for a medical
company with 24 units; leading to DFEH/EEOC compliance, more than a dozen new
candidate sources (many at no cost), and ultimately improving
recruiting/onboarding outcomes; reducing employee stress/frustration and saving
conservatively 12K per year for a 1.5 FTE recruiting team.
 * Assisted a hotel management company to avoid potential wrongful termination
lawsuits or a NLRB case in a department walk-out situation. Met with each
employee individually and negotiated a resignation with a quid pro quo.
 * Designed, developed and delivered a self-empowerment workshop that assisted
participants to gain self-awareness, create a personal vision, set goals and work
to realize new objectives through higher levels of focus, self-discipline and
time management. Participants reported new levels of focus, productivity, and
motivation at the end of the six-week self-improvement seminar.
Ocean Park Hotels Valencia, California 2005 - 2010
Director of Human Resources
Hired to develop a human resources effort for a growing hotel management &
development company with 12 units in Arizona & California, including union &
non-union employees and corporate staff. Company was challenged with lawsuits,
wage & hours complaints, and high management turnover.
Selected Accomplishments
 * Reduced General Manager turnover from 50% to 0%, for a period of 1.5 years by
creating higher levels of support, confidence and job satisfaction; which
stabilized the operating hotels, and ultimately improving hotel guest service and
business profitability.
 * Implemented a technically advanced, compliant and flexible time & attendance
system; management training programs, and crucial standard operating procedures
that resulted in a 100% reduction of wage & hours, discrimination, and sexual
harassment claims.
 * Developed and facilitated an organizational development intervention, then
instituted communication processes that resulted in a heightened operations
focus, a noticeable increased level of teamwork between geographically separated
locations, and a measurable increase in hotel general manager job satisfaction
and engagement.
 * Instituted multi-lingual communication solution that established company
identity internally-including rewarding and reinforcing team efforts when
objectives were met or exceeded. This resulted in new levels of understanding of
company objectives and further solidified company loyalty as observed on employee
opinion surveys conducted semi-annually.

Pinnacle Hotels San Diego, California 2003 - 2005
Director of Human Resources / Vice President of Human Resources
Hired to develop and implement a human resources effort for a hotel management
company, including corporate staff and 21 hotels in four states-Washington,
Arizona, Ohio & California. Challenged with creating a professional-level, yet
lean, HR effort; mitigate liabilities; improve management skills; and improve
trust and motivation in the absence of solid operations support.
Selected Accomplishments
 * Developed and implemented a Quarterly Human Resources & Risk Management
Audit, leading to consistent high levels of regulatory compliance, best-practice
implementation and management development/competence.
 * Designed and implemented all human resources, payroll/HRIS and risk
management systems; resulting in compliance with California Labor Code and
OSHA/CalOSHA; offering maximum efficiency and flexibility at a low cost.
 * Developed and implemented customer service and brand specific training
programs, among other initiatives, which helped to repair company-to-brand
relationships and removed the hotel from brand probation.
 * Transformed the company environment to a more knowledgeable, cooperative, and
accountability management team using regular communication, management
development, property visits, quarterly audits and ongoing support.
Wyndham International 1997-2003
Director of Human Resources / Regional Director of Human Resources
Directed Human Resources at full-service hotels in Houston, Boston, West
Hollywood and San Diego, including eventual regional responsibilities for 9
focused-service hotels in California and Washington. Challenged with responding
to changes in the Company (privately-held to publically traded, REIT, rapid
growth, downsizing) and the industry.
Selected Accomplishments
 * Selected to lead rebranding of a Boston suburban hotel, including
implementation of all brand standards, training, and human resources & risk
management standard operating procedures. Rebranding was completed timely and
effectively resulting in accolades and contributed to an award of acknowledgement
at an annual HR Directors conference.
 * Introduced and implemented a 45-point plan that reduced workers compensation
injuries by 300% at base location, resulting in tens of thousands of dollars of
rebates.
 * Contributed to the development and implementation of a diversity initiative
which added explicitly and meaningfully to brand repositioning and the ability
for sales and marketing division to pursue new diversity markets.

EDUCATION

Master of Business Administration-Human Resources
 National University San Diego, California
Bachelor of Arts-Journalism, minor in Sociology
 University of Northern Colorado Greeley, Colorado
Study Abroad Programs
 Paris / Tours, France ( Mexico City, Mexico

CERTIFICATIONS

 * Senior Professional in Human Resources (SPHR)

ASSOCIATIONS - CURRENT & PAST

 * Society for Human Resource Management
 * San Fernando Valley - Employer Advisory Council
 * East Ventura County - Employer Advisory Council
 * Hospitality Human Resources Association of San Diego
 * Los Angeles Hospitality Human Resources Association
 * Boston Hotel Human Resources Association
 * American Society for Training and Development

LANGUAGES
English ( French ( Spanish