SHERRENE  BIANCA  OUTTEN
            h7 1130 Cecile driveh Vancouver British Columbia É 778 233 0283
Management Skills
Organized office functions to support the President, Accountant and Warehouse 
manager for a company of $3 million sales annually.
·	Documented and deposited revenues from 3 branches 
·	Researched and collected data for budget, forecasting and year end inventory
analysis 
·	Authorized to make payments to maintenance crew 
·	Created and collected request for payments of meal vouchers issued as 
            incentives for government employees 
·	Obtained overseas bank drafts for payments of merchandise ordered abroad 
·	Typed correspondence for the President to sign 

Customer Service and Problem Solving Skills
Excellent communication skills and professional demeanor gain through extensive
interaction with the public, volunteer activities and domestic and international
travel.
·	Answered all inquiries regarding products and services offered for customers 
·	Conducted 10 minute phone interviews to determine eligibility for specific
educational programs 
·	Addressed concerns and complaints of customers resolving with complimentary
compensation 
·	Addressed needs and concerns of clients demonstrating use of certain RBC
products, promoted RBC products (visas, RSP packages), issued bank drafts and
money orders, encoded documents for processing and credit lines and assisted
clients with safety deposit boxes.
·	Balanced all transactions using accounting credit and debit standards,
rectifying any discrepancies according to bank procedures and accounted for large
cash deposit using required government documents.


Achievements
Very organized with good time management skills coupled with an ability to work
independently or in a team:
·	Completely reorganized over 400 files to adhere to accounting standards,
retrieving the last 5 years of information while meeting deadline of 2 months 
·	Increased educational interviews per employee by 40%. Created healthy
competition which, boosted moral, increased productivity and generated new
clients for the company in 2 weeks 

Computer Skills 
Confident with Microsoft Word, Excel, PowerPoint; familiar with Adobe PhotoShop
and Dream weaver
Education
Bachelor of Arts in Economics, May 1994 
Bachelor of Science in Nursing, June 2006

Employment 
Temporary Licensed Nurse, Providence Healthcare, Vancouver, 2006-present

Customer Service, Royal Bank, Toronto Ontario,  2002-2004

Customer Service, Project Head start, Toronto Ontario, Summer 2001
                                                                                
                Executive Secretary, Burger King Headquarters, Nassau Bahamas
                                                                                
        1996-1999 and 2001-2002