18 - 85 CLAPPERTON STREET • BARRIE, ONTARIO • L4M 3G1
 [Send email to request phone number] 20 - 7055 • CURTIS.SIMMS@EVEREST.EDU

CURTIS K. SIMMS
OBJECTIVE

To obtain a position in customer service where I can contribute my positive team
attitude, my enthusiasm, and my ability to manage multiple tasks with unfailing
attention to detail.
PROFILE

I am a positive person with a solid background in customer service, a proven
track record of punctual, dependable service, and a reputation for customer
satisfaction.  My work style is not to take over but to become an integral part
of an existing team.
SKILLS AND EXPERIENCE
		    
Organized	    CUSTOMER SERVICE
		    - Provided excellent front line service to customers
Punctual	    - Established rapport and trust with clientele
		    - Acquired valuable experience in retail and client services
Type 63 WPM	    - Developed strong lines of communication

Competent	    FACILITATION
		    - Implemented new training courses and structures
Hard Working	    - Procurement of funding and investment portfolios
		    - Delegated training tasks to an existing team of instructors
Positive		    - Integrated council requests with existing curriculum and
training 		       	       	                  modules
Meticulous
		    MANAGEMENT
Assertive	    - Negotiated wages, terms and contracts
		    - Supervised/Managed teams of 20 and above
Team Player	    - Recruited appropriate instructors/team members
		    - Scheduled shift work and events within company budget
Leader		    - Wrote reports on company profit and customer issues


EMPLOYMENT________________________________________________________________

		    2008-2008  	Kendrew Distribution  Quality Assurance Manager
		    2007-2008  	NuComm	          Customer Service Rep
		    2005-2006   Lee Wilder Bedwear    Customer Relations Manager
		    2003-2005   DHL Canada Ltd          Customer Escalations Rep
		    2001-2003   Portage Arts Council    Youth Program Coordinator
EDUCATION

[1999]  Elwood Regional High School Deer Lake, NFLD
High School Graduate

[2009] – [Present] Everest College (CDI) Barrie, Ontario
Network Administrator