Daniel Bugg
561 Ambleside Drive, 
London Ontario Canada
N6G 4Y8    
 [Send email to request phone number] 72-2462
buggd@yahoo.com

PROFESSIONAL PROFILE
A well seasoned and respected IT Professional in the Financial Services
industry, experience in Business and Systems Analysis, Design, Development and
Support, with proven Project Management and People Management skills. An
innovative, organized and decisive team player that is client focused and results
driven.


PROFESSIONAL COMPETENCIES
Over 20 Years of Experience in:
*SDLC * PMLC * QA * SQL * Testing * Cobol * MS/Office * Word, Excel, PowerPoint,
Access) * iSeries * Database Management * VISIO * MS Project * Data Warehousing  
* Document Management * Business & Systems Analysis * Project Management * System
Design, Development and Integration *

2+ Years of Experience in:
* Java * Visual Basic * Crystal Reports * RPG * VMS * ITIL * Visual Studio *
.Net * Networking Fundamentals (Cisco) * CMS * VMS * IMS*


PROFESSIONAL EXPERIENCE

2008 - 2009
TSC Stores LP, London Ontario 
Systems Analyst
* Hired to help company move forward and mature the IT Department through the
development of technical standards, policies and procedures. As well provided
Technical and Technology Support to Accounting, Information Technology and Retail
Stores.
* Developed processes for better execution of projects and systems development
utilizing SDLC and PMLC
* Provided Business Analysis and Solutions; provided user specifications,
created design specifications, developed application code, tested for quality
assurance, created and tracked work following SDLC and PMLC
* Monitored current technology and provided recommendations on upgrades,
identified advances and changes to current technology and made recommendations
for their use 


1998 - 2007
MCAP Inc. Kitchener, Ontario
I.T. Technical Manager (2005-2007)
* Managed Operational and Oncall Support Team Employees: responsible for
managing employees on a day to day basis, assigning tasks, mentoring, hiring,
performance reviews, disciplinary actions, goal setting and tracking
* Managed Medium and Small Projects:  responsible for all Project Management
aspects of projects considered Tier2 and Tier3 in the Operational Support area,
followed PMLC for documentation, planning, sourcing, tracking and reporting
* Delivered and Implemented Entire Technical Solution: created detailed design
from the architectural models and business system requirements; oversaw project
tasks required for implementation while ensuring adherence to standards and
methodologies
Accomplishments: 
* established, defined and implemented Change Control process utilizing Aldon
CMS
* created the process that reduced the monthend processing by 4 hours making
systems available at 7am, saving to the company an estimated $6000 per month 
* developed, designed, documented, and managed the execution of the Disaster
Recovery Procedures for MCAP iSeries Operational recovery


Technical Leader (2001-2005)
* Analyzed Impact of Proposed Project to Systems Applications or Technology:
assessed risk, analyzed impact, documented results 
* Provided Training: developed and presented various training materials for both
existing employees as well as new hires 
* Provided Technical Consulting: participated in the development of technical
standards; reviewed for adherence to standards; 
* Tracking of Issues and Solutions: responsible for ensuring application and
architecture issues were documented, reported, tracked, prioritized, solutions
created and implemented 
* Operational Technology Support: identified advances/changes to existing
technology; made recommendations for their use
Accomplishments: 
* instrumental in the outsourcing of MCAP Operations and Major systems to CGI 
* transition to a new scheduler (Help Systems Robot) and the establishment of
operations procedures for working with CGI 

Systems Analyst (1998-2001)
* Provided Business Analysis and Solutions; provided user specifications,
created design specifications, developed application code, tested for quality
assurance, created and tracked work following SDLC and PMLC
Accomplishments:
* multiple conversions from third party mortgage systems, including conversion
of accounting data from and to third party, creation of extracts and reports to
third party in the outsourcing of MCAP Operations and Major systems to CGI


1998 - Present
Fanshawe College London, Ontario
Senior Instructor, Motorcycle Drivers Training
* Teach practical (hands on) motorcycle riding techniques to up to 32 students
through lectures, demonstrations and discussions
* Test and score students to obtain M2 Motorcycle licenses
* Complete necessary MTO and CSC paper work for College, MTO and students

1997 - 1998
MATRIX TELECOM   Fort Worth, Texas 
Independent Contractor
* Provided Business Analysis and Solutions; provided user specifications,
created design specifications, developed application code, tested for quality
assurance and created and tracked the work following SDLC and PMLC

1992 - 1997
London Life Insurance Company  London, Ontario
Senior Programmer Analyst
* Provided Business Analysis and Solutions; provided user specifications,
created design specifications, developed application code, tested for quality
assurance, created and tracked work following SDLC and PMLC
* Responsible for all aspects of Mortgage Division Overnight Processing as well
as Daily Operations 
* Led Disaster Recovery Plan for Operational Recovery 

1988 - 1992
Avco Financial Services  London, Ontario
Senior Programmer Analyst

1987 - 1988
National Trust  Stratford, Ontario
Systems Operator

EDUCATION
1984 - 1987
Fanshawe College, London Ontario
Diploma - Business Information Systems 
Diploma - Data Processing