RANDY HALL
7 Moyse Drive Courtice, Ontario L1E 2V4
Tel:  [Send email to request phone number] 35-5203	Cell:  [Send email to request phone number] 47-6396	
email: [Send email using form at bottom]

INFORMATION TECHNOLOGY PROFESSIONAL
Software Development / Database Administration / Technical Project Management

Solutions-focused IT planner and administrator with 20 years of experience
supporting the connectivity, security and functionality requirements of retail
and wholesale operations. Offers advanced technical expertise, blended with an
astute understanding of the strategic value of business intelligence tools to
drive informed business and operational planning decisions. 

Proactive troubleshooter and problem solver, adept at anticipating and averting
downstream issues in system design and integration. Equally effective ensuring
the optimal performance of complex networks or designing sophisticated reporting
tools for data mining and analysis. Maintains strong working relationships with
end users, peers, senior managers, and third party vendors. Respected as an
insightful advisor and information resource for best practices in all aspects of
IT planning and management. 

CORE TECHNICAL STRENGTHS
 POS & CRM Solutions
 Database Design & Administration
 IT Infrastructure Planning
 System Interfacing & Integration
 Technical Troubleshooting & Support 
 Migration & Upgrade Management

QUALIFICATIONS IN ACTION 

IT MANAGER		1993-2009
Escada Canada Inc., Toronto, Ontario
Brought on board the Canadian division of this international luxury retailer of
women’s designer fashions to provide strategic and operational leadership for the
corporate computer networks and retail systems that support five high-end fashion
stores across Canada. Assumed responsibility for infrastructure planning, network
administration, access control, security, and business reporting in Canada.

Software Development & Database Management
 Utilized C# and TSQL to design a customized CRM application integrated
with the retail management system to support the company’s new Customer Loyalty
Program.
 Generated value-added reporting tools to consolidate and synthesize
information for the retail management system and provide senior management with
accurate and timely information on sales trends and purchase orders by designer
line and store, enabling the company to be proactive in its stock analysis and
inventory management.
 Created a Purchase Order Management module interfaced with the retail
management system to streamline and automate the full procurement cycle for
retail stores and 30 wholesale clients.
 As a result of these successes, the Raymark Xpert Series Retail
Management suite and CRM solution is being deployed to Escada operations in Asia
and the US.
 Tests and generate comprehensive reports and analysis of new
applications and technical changes performed on existing applications prior to
rollout. 

Infrastructure & Technical Support 
 Relied upon to provide Tier 1 technical troubleshooting and support for
all operations in Canada, and Tier 2 support to operations in Germany and the
US.
 Migrated the Canadian arm of the company from outdated and inefficient
retail IT infrastructure to a state-of-the-art retail management system with the
functionality to access enterprise-wide sales and inventory data in real-time.
 Oversaw all aspects of migration management, from initial vendor
analysis and solution evaluation to conversion of historic data and development
of interfaces between existing corporate systems and the new retail management
platform.
 Prioritized and managed ticked items, system configuration, routine
maintenance, technical troubleshooting, system upgrades and disaster recovery
initiatives.   
 Managed the rollout of diverse software packages, assuming lead for end
user training and on-going maintenance of those applications. 
 Conducts root cause analysis to accurately diagnose and resolve network
performance, network connectivity, print servers, account access and software
issues.
 Assumes leadership for diverse projects including creating installing,
testing, configuring of software, setting up desktops and new operating systems.


JUNIOR PROGRAMMER		1991 - 1993
Business Computer Systems, Toronto, Ontario
Recruited by this wholesale distribution software company to customize and
provide technical support for software suites for wholesale distribution
clients.

 

EDUCATION & PROFESSIONAL DEVELOPMENT

Electronic Technology Diploma
DeVry Institute of Technology, Toronto, Ontario

Certified Oracle Developer

COMPUTER PROFICIENCIES


Applications: Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
Raymark Xpert Series, SAP
ERP’s & DBMS: Sql Server, Oracle
Languages & Tools: TSQL, C#, Visual Basic, Microsoft .NET Framework, Data
Dynamics Active Reports
Networking & Servers: SQL Server, VPN’s, Citrix
Platforms: Unix, Windows 9x/200x/NT