erry Papousek [Send email to request phone number] 23-3903 papousekj@hotmail.com
Highlights of Skills and Qualifications
• 9 + years in the field of IT and Technical Support
• Excellent knowledge and experience of Microsoft Active Directory (7 years)
• Experience in configuring and maintaining Exchange 2007 server (2 years
• Experience in configuring and maintaining Exchange 2003 server (5 years)
• Extensive experience supporting office 2003 and outlook 2003 (5 years)
• Excellent knowledge and experience of TCP/IP, DNS, WINS, DHCP, VPN (9 years)
• Extensive experience with Microsoft Server 2003, 2000, Windows XP, Vista (7
years)
• Experience in configuring spam filters like Barracuda and Trend Micro (9
years)
• Excellent knowledge of Storage devices, HP Proliant servers, RAID Arrays etc
(9 years)
• Experience in case management and incident recording systems(10 years)
• Experience in authoring technical notes to be published in the company
knowledgebase.(10 years)
• Experience in configuring firewalls and networking devices like Nokia
Firewall, Cisco routers, managed HP switches, (8 years)
• Excellent knowledge of Anti-virus applications, Symantec, Kaspersky, McAfee
and Trend Micro (10 years)
Professional Experience
Keata Pharma (formerly Pfizer)
Role: Server Administrator
Start/End Date: June 2008 – Oct 2009
Duration: 16 months
• Planning, researching and implementation of domain migration
• Configuration and maintenance of MS Exchange Server 2007
• Configuration and implementation of directory and file service security within
Active Directory
• Configuring and supporting Remote Access
• Configuring and Group Policy in an Active Directory domain
• Analyse, configure and enable Backup strategy using Symantec BackupExec,
Network Attached Storage (NAS), LTO tape devices, and imaging software (Symantec
Ghost)
• Maintain accurate records and documents for Backup and Restore procedures
• Troubleshooting and repairing network appliances and connectivity
• Configuring and maintaining application servers including applications
Microsoft SQL, printing, Oracle connectivity, MS Exchange 2007
• Prioritizing and remedying Helpdesk requests using Asset Navigator software
• Handled moves and changes and Backup procedures on IBM AS400 server
• Document and revise IT procedure documentation as required
• Rebuild and replace end-of-life PC’s and laptops
• Physical connection of the computing device to the network
• Configuration of OS (operating system) and TCP/IP settings required to add the
computer to the assigned domain
• Verification of network connectivity
• Transfer of user data, user settings, applications and application settings to
the new computer. Symantec Ghost is the standard for imaging and transfer of
data
• Verify transfer of data functionality of installed applications. Verify
overall operation of the new system
• Pre-stage the new computers with the assigned applications. Such as SAP ,
Oracle and in house Keata applications
• Developing incident and problem reports
• Assist users with application and data issues by phone/email
Technical Environment: Windows Server 2000/2003, XP, Active Directory, MS
Exchange 2007, Blackberry Enterprise Server, SQL database, TCP/IP, Symantec Ghost
version 11, Barracuda spam filter, IBM AS400, Installed and configured Helpdesk
software to maintain cases and enhance collaboration (Asset Navigator), Microsoft
Excel, Internet Explorer, MS Office (MS Word, Excel, Access), Adobe Acrobat
Writer 5.0, 8.0, 9.0,
Zomax Canada
Role: Network Administrator
Start/End Date: October 1999 – June 2008
• Maintain, troubleshoot, repair all aspects of connectivity in LAN\WAN Network
• Researched and implemented Frame Relay, T1, bundled T1’s , Wireless
connections
• Maintained Citrix Terminal Services
• Installed and configured Windows 2000 and 2003 application servers including
file and print services and MS Exchange 5.5 and MS Exchange 2000
• Configuration and implementation of directory and file service security within
Active Directory
• Configuring and supporting Remote Access
• Configuring and Group Policy in an Active Directory domain
• Analyse, configure and enable Backup strategy using Arcserve, LTO tape
devices, and imaging software (Symantec Ghost)
• Maintain accurate records and documents for Backup and Restore procedures
• Configured and maintained FTP sites using IIS 6.0
• Provided DMZ for client facing applications including Microsoft and Apple
business applications
• Documented and maintained Cat5 and fibre cabling to all peripherals
• Connected and maintained printers including HP, Sato and Zebra printers
• Installed and maintained VPN solutions
• Maintained software licences and catalogued
• Provided system training to new users and training on in-house applications
• Maintained and replaced PC’s as required
• Attended and reported at management meetings weekly
• Worked with suppliers and vendors on capital and non-capital acquisitions
• Worked with various technicians to meet data flow requirements
Technical Environment: Windows 2003, Windows XP, Windows 2000, Windows NT
DNS, WINS, DHCP, TCP/IP, VPN, Active Directory on Windows 2000/2003 , Terminal
Servers , Citrix Terminal Services, Mac and Apple computers, Fibre Links,
LAN/WAN Network, Microsoft Exchange Server 5.5 and Exchange 2000 , IIS 6.0 , IIS
5.0, Helpdesk software(various), Microsoft Excel, Internet Explorer, MS Office
(MS Word, Excel, Access, Outlook), Adobe Acrobat 4.0, 5.0 & 6.0, Active Hardware
: HP servers , Intel servers , Dell servers , Nokia firewalls, Cisco VPN devices,
3COM, Netgear, and HP switches
Education and Professional Development
IS\LAN Diploma
Novatech Computer Careers
Carleton Place ON
May 1999
Public Relations Diploma
Algonquin College
Ottawa ON
1989
Professional Designations and Certifications
• A+
• MCSE
• MCP
• ITIL Foundations
• Secret Level 11 Clearance
Language
English (written and spoken)
Security
Security Information
Name of individual as it appears on security clearance application form Gerald
Allan Papousek
Date of birth July 28, 1953
Level of security clearance obtained Secret 11
Validity period of security clearance obtained February 02, 2020
Security Screening Certificate and Briefing Form file number
Name of the entity under which the security clearance was obtained Nisha
technologies
Name of federal Government Department under which security clearance was
obtained. If the Federal Government Department is other than PWGSC, provide the
name, telephone and fax numbers of the security clearance contact person within
that department PWGSC
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