Heather Maloney
1196 Cardinal Circle
Brighton, CO 80601
  [Send email to request phone number] 47-7037

CAREER OBJECTIVE: Quality Assurance Engineer

 
SUMMARY OF QUALIFICATIONS
Twelve years information technology experience, performing various duties
including determining technical requirements, performing requirement analysis,
developing, coding, test planning, writing test cases/scripts, test automation
and test execution. Identify and track issues through to resolution to ensure the
timely delivery of quality business application software products. Seeking to
contribute a strong development background, advanced analytical abilities and a
proven attention to details to a hard working, cohesive team that collaborates to
develop innovative and comprehensive business solutions. 

PROFESSIONAL EXPERIENCE
Transitioned to different positions and teams within CGI Group, Inc. since May,
1996
Senior Software Tester, Tapestry Rating & Billing Components, Golden, CO, 05/06 
*  10/08
Software Tester, Quintessent, A Series of Telecom Products, Golden, CO, 05/04  *
 05/06
Technical Writer, Tapestry Rating & Billing Components, Golden, CO, 10/00  * 
05/04
Software Developer, Misc. Telecom Projects for Ameritech, Qwest and CellNet,
Golden, CO, 09/96  *  10/00

 *  Contributed to productive web-based software development teams by performing
all facets of testing, including reviewing, writing and executing test cases,
performing requirement analysis, regression testing, test case automation, etc.
 *  Reported and processed bugs using in-house defect reporting tool and
performed causal analysis for defects reported in projects.
 *  Worked closely and clearly communicated with developers and functional
architects to rapidly resolve bug defects and requirement issues; tested products
during releases. 
 *  Selected as a Senior Software Tester to work on XML backend of Tapestry
rating and billing components due to technical writing background and skills. 
 *  Ran XML backend processes to populate Oracle database as part of a web-based
Ruby on Rails rewrite of the Tapestry customer center component; verified the
database table content using the SQL*Plus tool.
 *  Assisted in testing the Java rewrite of the Tapestry service and rate
maintenance web-based GUIs.
 *  As the sole Tester working on a series of telecom products for two years
independently; ran regression and tested new requirements; team recognized for
managing the highest revenue generating project in the Denver region for two
consecutive years.
 *  Adhered to company documentation guidelines and procedures and worked
independently or on teams that consistently met or exceeded test pass rate
goals.
 *  As a Technical Writer completed analysis of new requirements and modified
technical documentation to adhere to those requirements for each software
release; earned the Outstanding Contribution Award in 2002 for ability to
complete technical writing tasks for the billing component of Tapestry well ahead
of schedule.
 *  Began career as a Software Developer for multiple telecom projects over a
four year period; wrote software modifications that enhanced existing software
systems, fixed software defects and performed unit testing.

TECHNICAL EXPERIENCE
In-house software defect reporting tool developed in Lotus Notes, Java online
and batch testing, black box/white box testing, Automation, API, UNIX, Component
Testing, Code Review, C++, Pro C, SQL, SQL*Plus, COBOL, XML, Oracle, Ruby on
Rails, Windows, Microsoft Visio, Excel, Access, Rational Rose, FrameMaker,
RoboHelp, SnagIt, etc.

CERTIFICATION
.NET and SQL Server Certification, In Progress

EDUCATION
Master of Applied Science, Web Design and Development, University of Denver,
Denver, CO, 2006 to present
BS, Computer Information Systems, DeVry University, Phoenix, AZ, 1996