Audrie M. Relf
 (720) 530-3229

Former Employer: United Launch Alliance (ULA) - Contractor
Education: Bachelors Degree in Computer Information Systems, pursuing a Masters
Degree in Business Administration 
Experience Summary:
Prior experience in the Banking Industry, and Automobile Sales. After obtaining
my formal education in Computer Information Systems my career focus is within the
Information Technology Industry. Over five years of experience in various
technology positions such as: ORACLE 10g, 8i, Sox-Sarbanes Oxley Compliance, SAP
(Telecommunications), UNIX and Lotus,
 *  Technical Help Desk 
 *  Technical Hardware/Software Installations 
 *  Jr. Project Installations Manager 
 *  Senior Quality Assurance Specialist 
 *  Senior Project Analyst/ Financial Reporting SQL 
 *  Technical Business Analyst
 *  Technical Customer Liaison
 *  Quality Analyst, SQL Programming
 *  Technical System Administrator
 *  Project Management Administrator
 *  Student and Faculty Portal Administrator 
Skills Summary: 
Expert using various Microsoft Office Suite ( Word, Excel, PowerPoint, and
Access). Responsible for writing ULA  's Command Media. Conducted meetings with
various Subject Matter Experts ( SME  's) reviewed Lockheed Martin and Boeing  's
current policies, procedures, and directives. Extrapolated and combined Lockheed
Martin  's and Boeing  's Command Media to create United Launch Alliance  's (
ULA  's) new Command Media Documents related to our Quality Assurance and System
Safety Department. 
Created various Excel spread sheets, Pivot tables, and Metrics reports at
various organizations. Responsible for creating and monitoring the progress of
various project using Microsoft Project. Responsible for running/ obtaining SQL
Adhoc Query reports using Oracle 8i, Oracle 10g, and Microsoft Access. 
Responsible for developing PowerPoint presentations. Expert Analysis  *  using
Information Technologies Systems Development Life Cycle (SDLC) methodology- from
the Interviewing  *  Delivery Phase of various projects. Developed and
implemented technical training manuals. Developed various Flow Charts using
VISIO. 
Interviewed and gathered requirements from various end-users. Effectively
communicated with our Technology team/staff pertaining to project requirement,
and deadlines. Excellent interpersonal and communication skills (i.e.,
communicating feasible deadlines, budget constraints, and time management issues
while nurturing business expectations). Used System Development Life Cycle- SDLC
methodology.
 Exceptional time management skills, work ethics, and attendance. Projects and
assignments completed and delivered prior to due dates. Impeccable Customer
Service skills for example during my tenure at ULA served as a Technical Customer
Liaison for The Department of Defense DCMA group. Resolved a long term one and a
half year technical issues within two months; resolved ULA  's Technical Service
Compliance issues between United Launch Alliance, and The United States
Department of Defense- DCMA. Technical focal point pertaining to questions,
issues, and resolutions within ULA  's Quality Assurance and System Safety
Department-(QASS).
Served as a Jr. Project Installations Manager responsible for implementing
platform installations at various organizations (i.e., Washington Mutual Bank).
Installation of Point of Sales (POS), CAT-5, Servers, IBM Operating System,
Windows XP Operating System, Hardware, and software installations. Experience as
a Technical Help Desk Level I and II using Remedy ticketing system, and Tivoli.
Test and trouble shooting technical issues prior to delivery.
Responsible for granting, revoking end-user access, passwords, trouble shooting
technical system issues, and provided exceptional Customer Service to our
end-users. Posting Announcements on Colorado Technical Universities student and
facility portal. 
Responsible for performing various Administrative functions. Scheduled Mr.
Picaso  's over all agenda such as; schedules, interviews, meetings with various
The State of Colorado  's Officers, State of Colorado Governor Bill Owens and
various State University Officials.
Work Experience:
United Launch Alliance
Contractor 2008 Quality Assurance Analyst, Technical Customer Liaison, Command
Media Technical Writer, and IDM System Administrator.
Expert using various Microsoft Office Suite ( Word, Excel, PowerPoint, and
Access). Responsible for writing ULA  's Command Media. Conducted meetings with
various Subject Matter Experts ( SME  's) reviewed Lockheed Martin and Boeing  's
current policies, procedures, and directives. Extrapolated and combined Lockheed
Martin  's and Boeing  's Command Media to create United Launch Alliance  's (
ULA  's) new Command Media Documents related to our Quality Assurance and System
Safety Department. 
Created various Excel spread sheets, Pivot tables, and Metrics reports at
various organizations. Responsible for creating and monitoring the progress of
various project using Microsoft Project. Responsible for running/ obtaining SQL
Adhoc Query reports using Oracle 10g, and Microsoft Access. 
Responsible for developing PowerPoint presentations. Expert Analysis  *  using
Information Technologies Systems Development Life Cycle (SDLC) methodology- from
the Interviewing  *  Delivery Phase of various projects. Developed and
implemented technical training manuals. Developed various Flow Charts using
VISIO. 
Exceptional time management skills, work ethics, and attendance. Projects and
assignments completed and delivered prior to due dates. Impeccable Customer
Service skills for example during my tenure at ULA served as a Technical Customer
Liaison for The Department of Defense DCMA group. Resolved a long term one and a
half year technical issues within two months and resolved ULA  's Technical
Service Compliance issues between United Launch Alliance and The United States
Department of Defense- DCMA. Technical focal point pertaining to questions,
issues and resolutions within ULA  's Quality Assurance and System Safety
Department-(QASS).
Served as United Launch Alliances technical focal point on multiple operating
systems and computer platforms.
Responsible for maintaining the operational status of systems.
Responsible for training end-users and internal trainers.
 Expert Troubleshooting and analyzing problems and implements changes on
multiple computer platforms.
Coordinating plans and schedules the installation of new systems.
Responsible for creating various Flow Chart Diagrams, and PowerPoint
Presentations for Senior Management. Additional Administrative duties.
Colorado Technical University
Part-Time 2007 ( Full-time Student) Student and Faculty Portal Administrator
Responsible for granting, revoking end-user access, passwords, trouble shooting
technical system issues, and provided exceptional Customer Service to our
end-users. Posting Announcements on Colorado Technical Universities student and
facility portal. Overall maintenance of the system for Greenwood Village and
Westminster campus. 

TIAA CREF
 2007 Technical Business Analyst, System Administrator
Provided customer support to various relationship administrators regarding
contribution issues.
Responsible for gathering and reviewing requirements and workflow documentation
pertaining to verification of accurate information. Coordinated and Communicated
with various university staff members by resolving access, IT related Technical
problems, and issues. Coordinated communications with other IT specialist/users
pertaining to improvements. Maintained documentation of individual university
clients IT and System issues. Developed and communicated new IT System policies,
procedures and methodologies. Worked in a team environment, Analyzed various
technological venues and inherited additional technical responsibilities.
Responsible for granting various levels of access in TIAA CREF  's system(s) from
super users ( full access), to users with only read accessibility.
Frontier Airlines
2006 Technical Business/Programmer Analyst
Responsible for supporting Frontier Airlines In-Flight Department.
Expert Analysis  *  using Information Technologies Systems Development Life
Cycle (SDLC) methodology- from the Interviewing  *  Delivery Phase of various
projects. Developed and implemented technical training manuals. Developed various
Flow Charts using VISIO. 
Interviewed and gathered requirements from various end-users. Effectively
communicated with our Technology team/staff pertaining to project requirement,
and deadlines. Excellent interpersonal and communication skills (i.e.,
communicating feasible deadlines, budget constraints, and time management issues
while nurturing business expectations). Used System Development Life Cycle- SDLC
methodology.
 Exceptional time management skills, work ethics, and attendance. Projects and
assignments completed and delivered prior to due dates. Responsible for
Configuration Identification, change control, status, accounting, verification,
and audits. Created various metrics reports using Microsoft Excel. Developed,
delivered, supported IT systems, and services as a Subject Matter Expert.
Responsible for Systems Management, off the shelf product purchase and release.

State of Colorado Governor  's Office Of Innovation and Technology
Contractor 2006 Executive Assistant- The State of Colorado  's Chief Information
Officer Mr. John Picanso
Responsible for performing various Administrative functions. Scheduled Mr.
Picaso  's over all agenda such as; schedules, interviews, meetings with various
The State of Colorado  's Officers, State of Colorado Governor Bill Owens and
various State University Officials.
Qwest Communications  *  Denver, Colorado
 2004-2005 Senior Quality Analysis, and Senior Project Analyst
Responsible for monitoring quality of service. For example, monitored recorded
conversations/ calls, Sarbanes Oxley Compliance (SOX), and Techno