P&L Responsibility Mergers & Acquisitions Startups & Turnarounds Strategic
Sourcing Supply Chain 
International Operations Program Management Customer Service Quality &
Regulatory High Performance Team Building

Chief Operating Officer of Medical Device Manufacturing and General Manager of
High Technology Business with more than 15 years of senior matrix management
experience. Most recently, as global Supply Chain Officer for Phillips
Electronics ' $7.65 billion Healthcare Sector, led 8,000 employees at 17
manufacturing sites. MBA (Finance)

Career Highlights

 ˜ Designed and implemented for Royal Philips Electronics a series of business
transformation programs that will deliver an incremental ‚ 900 million EBITA in
2010 targeting pricing, global supply chains, customer service and acquisition
integration.

 ˜ Created and led a global operations transformation for General Electric that
achieved significant results including: 1) Consolidated global business into
three regional manufacturing centers of excellence, 2) Increased annual
production capacity in final state facilities by 370%, and 3) Improved
profitability by 40%.

 ˜ Implemented for Ingram Micro a sourcing strategy, negotiating new key
strategic supplier relationships, classifying all vendors and products,
rationalizing the catalog, which simultaneously reduced inventory 54% ($1.1
billion) while increasing customer fill-rate by 6% in 10 months.

 ˜ Created value for Fortune 100 companies through the acquisition and
integration of 53 businesses into a $10 billion global computer reseller, and
leveraged a combination of 27 joint ventures with 14 acquisitions into multiple
healthcare divisions.

Key Areas of Expertise

Total Supply Chain Management Client Relationship Management (CRM) Diplomatic
Change Agent for Productivity Improvements Creating a Shared Operational Vision
Business Development Leadership by Example Instituting Cost Control Techniques
Multi-Million Dollar Contract Negotiations

Professional Experience & Accomplishments

Royal Philips Electronics: Healthcare Sector, Amsterdam, The Netherlands 2003 to
2009
(A ‚ 7.65 billion medical equipment manufacturer and the single largest
profit-producing Sector in Royal Philips Electronics)

SUPPLY CHAIN OFFICER, Andover, Massachusetts (2004-2009) “ Scope of duties
ensured the cost-effective management of a global equipment and service supply
chain including supplier relations, procurement, logistics, inventory,
outsourcing, quality and regulatory control functions in 17 primary manufacturing
facilities.
 ˜ Created in 3 years an integrated value chain by developing a low cost country
supply base with key partnerships and joint ventures that maximized per unit
profit margins, decreased production costs by 28%, optimized the manufacturing
footprint by 50% (18 sites), while increasing BOM savings to 10% per annum.
 ˜ Led the successful due diligence and integration of 14 acquisitions into one
integrated quote to cash process carefully retaining the unique aspects of each
business and ultimately creating a new home healthcare business.
 ˜ Collaborated with UPS in 2008 to provide global distribution of service
parts, improving customer fill rate from 82% to 98% while reducing logistics
costs by 20% and providing global visibility of all Customer Service orders.

GENERAL MANAGER, Sales Operations, Seattle, Washington (2003-2004) “ Primary
duties focused on driving a comprehensive business model transformation of this
$4 billion sales and service organization.
 ˜ Restructured the sales and service business, initiating multi-product sales
in all regions, deploying an integrated margin report combining product and
service, and redesigning all compensation plans, which drove a 10% EBITA
improvement in 2004.
 ˜ Successfully developed a small hospital distribution channel, improving
revenue by $500 million in nine months, and centralized in four months all order
management activities into one call center, thereby dramatically improving
customer satisfaction.
Randall Gifford Page Two

GE Capital: Information Technology Solutions, Madrid, Spain / Paris, France 2002
to 2003
(A $10 billion global IT reseller that sold to Platinum Equity in 2004)

VICE PRESIDENT, Business Development “ Recruited to focus on a complete overhaul
of the company structure and operations subsequently enabling the sale of
European operations and laying the groundwork for the sale of the remaining North
American operations.
 ˜ Developed a strategic plan and systems strategy to successfully analyze the
organization's critical business requirements, identify deficiencies and
potential opportunities, and deploy innovative and cost-effective solutions for
enhancing competitiveness, increasing revenues, and improving customer service
offerings to maximumize sale price.

Ingram Micro, Santa Anna, California 2001 to 2002
(A $24 billion consumer electronics distributor offering a broad array of
solutions and services to approximately 170,000 resellers by distributing and
marketing hundreds of thousands of IT products worldwide from nearly 1,400
suppliers)

SENIOR VICE PRESIDENT, Product Management “ Recruited to direct the efforts of
nine Vice Presidents holding full authority for enhancing the performance of all
products from acquisition to ultimate disposition.
 ˜ Achieved $24 billion in annual revenue by negotiating contracts advantageous
to the company while developing mutually beneficial purchasing relationships in a
global sourcing network of 1,170 suppliers. Additionally garnered $527 million in
incremental revenue leveraging more than 100 new suppliers.
 ˜ Reduced inventory 54% ($1.1 billion) which proved instrumental in increasing
customer fill-rate by 6% in 10 months while simultaneously achieving a 50%
reduction in operating expenses.

GE Capital-Information Technology Solutions 1997 to 2001
(GE Capital Information Technology Solutions (ITS) was a $10 billion global IT
reseller built through the acquisition of 53 companies)

VICE PRESIDENT, Operations Newport, Kentucky (1999 “2001) “ Recruited by GE as
part of their management team that targeted, acquired, and integrated 52 other
acquisitions over a 3-year period.
 ˜ Built and managed multi-site 525-seat blended call-center service operations,
which was responsible for the distribution of service parts, tools, and
scheduling of a global network of 3,000 field service engineers.
 ˜ Restructured the LATAM business increasing revenue growth 124% achieving #1
market position while decreasing operating expenses by 37%.
 ˜ Delivered a $183 million savings in annual operating costs by guiding the
implementation of a $6 billion logistics, purchasing, and configuration
outsourcing project.

GENERAL MANAGER, Security Solutions Minneapolis, Minnesota (1997 “1999) “
Charged with managing the highest growth division of GE Capital ITS.
 ˜ Growing profits from $13 million to $112 million, sales from $320 million to
$1.6 billion, and return-on-sales from 4% to 9%, all within 2 years. Launched 12
new products and expanded global markets.

CompuCom Systems, Dallas, Texas 1995 to 1997
($2 billion provider of technology management services and information
technology products to medium and large businesses)

VICE PRESIDENT, Purchasing “ Responsible for implementing new leading-edge
purchasing methodologies, reengineered processes, quality measures, continuous
process improvement, web-based applications, and training to lower costs and
increase efficiency and productivity.
 ˜ Reduced cost of equipment and supplies through value analysis techniques,
including alternate sourcing, innovative partnering agreements, and overall
knowledge of user requirements saving $126 million.
 ˜ Reengineered distribution networks and systems to support co-location
initiatives with vendors and centralization of configuration reducing costs and
increasing productivity by 45%.

Entrepreneur Experience

Founded a computer company based on self-developed accounting software. Expanded
product offerings based on customer requirements for a full solution suite that
included systems and networking. Full P&L responsibility for this $60 million
revenue company that ultimately was to General Electric and integrated with 52
similar businesses to become the largest global IT reseller.

Education & Professional Development

MBA, Finance, Dallas Baptist University (1988)
GE Crotonville Knowledge Management University - Executive Leadership
Development
Lean Manufacturing (TPS) ISO Quality Management Total Quality Management
Six Sigma (DFSS, Change Acceleration Process, New Product Introduction)