Ryan Fox


Goal

To obtain a full time position in process engineering, web development, and/or
technical leadership.

Education

BA Western State College of Colorado, Gunnison CO – 1995
-Liberal Arts, Business, Physiology

Related Experience

Sun Microsystems – 3/2000 – 8/2006

QA developer and test lead. - 3/2000 – 5/2002

 -Implemented code integrity testing practices and source code control
methodology.
 -Webmaster for internal operations sites of Global eServices Engineering.
 -Coordination of all content development, information management and release
schedules.
 -Content development and Release Management for http://sunsolve.sun.com

CNS Web Team Lead - 5/2002 – 6/2004

 -Managed all aspects of CNS Web Services group, leading efforts to streamline
operations for all 
   standardized development of internal Sun Microsystems free-form and CMS web
sites.
   
 -Developed practice standardization, code control methods (CVS), server
installs, metrics reporting,
   communication, and group operational methods.

Lab Services and Database Engineering - Operations/Process Lead 6/2004 - 8/2006

 -Developed and managed engagement and system management applications for
internal customer 
   service requests to SA and DBA staff.
 -Wrote pager, email ticketing, and parsing scripts to manage high priority
escalation tickets.
 -Calendar scheduling and pager rotation to manage system administrator
schedules.
 -Wrote application for SA's to manage 1100+ systems, allow for idle asset
allocation, inventory 
  management, system monitoring, and other operations areas such as document
management.
 -Developed data mining and metrics application to report real time departmental
metrics to executive
  management. Wrote code to farm data from remote internal server locations and
build consolidated 
  metrics portal for automated charting through NetCharts.
-Responsible for all content and functionality development, information
management, and process for
  CNS project team web presence. QA, QE, RPE, LABS, DBA, and Program Office.




Computer Sciences Corporation – CSC

CSC Americas Lead for Legacy Case Management – 8/2007 – 5/2008

 -Team lead for four other support engineers supporting Sun legacy
applications.
 -Responsible for managing and implementing team support practices, internal
operations and 
  collaboration methods with other internal Sun organizations.
 -Developed document management site, oncall calendar scheduling and group
site:
 -Developed unix scripts for filesystem monitoring and realtime website oncall
schedule updates.
 -Acting as team lead for coordination with CSC Management , Sun Application
Business Owners, IT,
   and DBA groups.

CSC IBIS ITR Analyst – 5/2008 – Present

-Process Engineering Lead for Americas support team.
-Application support for IBIS ITR related functions.
-Designed and developed Internal Operations Sites for Support Team Operations

Related Technical Skills

html/dhtml, php, mysql, ksh, unix, sed, awk, css, javascript, jsp

Other Related Skills

 -Excellent communications, coordination, and leadership capabilities. 
 -Quick learning curve, ability to define and manage process.
 -Commitment to excellence.